Training Officer

Company Description

RARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management company with over 30 years of industry expertise. As the Integrated Facility Management (IFM) division of SIS Group Enterprise, a billion-dollar Indian multinational firm, the company offers end-to-end solutions across multiple sectors like healthcare, hospitality, BFSI, education, corporates, and manufacturing. With a strong Pan-India presence, RARE Hospitality has established itself as a pioneer in exclusive FM practices for the healthcare industry. Their specialized services include Environmental Cleaning, Pottering, and Engineering Services, setting new benchmarks in the Indian Facility Management market.

Role Description :

facility management and housekeeping domain

Key Responsibilities:

1. Training Design & Delivery

·        Develop and implement training programs for housekeeping, janitorial, and facility staff (supervisors, executives, and associates).

·        Conduct induction and refresher training sessions on cleaning techniques, chemical usage, equipment handling, personal hygiene, and safety standards.

·        Ensure training modules are aligned with ISO, NABH, and client-specific requirements.

·        Create practical and visual training aids (SOPs, videos, posters, and demonstrations).

2. Quality & Performance Improvement

·        Monitor on-site performance post-training to ensure standards are met.

·        Collaborate with site managers and operations heads to identify training gaps and improvement areas.

·        Implement audits and competency assessments to evaluate skill enhancement.

3. Compliance & Documentation

·        Maintain detailed training records, attendance, feedback, and effectiveness reports.

·        Ensure compliance with statutory, safety, and hygiene regulations.

·        Update training content based on new cleaning technologies, chemicals, and industry practices.

4. Stakeholder & Team Management

·        Coordinate with HR, Operations, and Client Teams to plan training schedules.

·        Train and mentor site supervisors to act as on-ground trainers.

·        Support recruitment and onboarding through skill verification and induction programs.

Qualifications & Experience:

Education:

·        Graduate in Hotel Management, Facility Management, or any related field.

·        Certification in Housekeeping / Facility Management / Soft Services Training preferred.

Experience:

facility services or housekeeping operations

·        Experience with large client sites such as hospitals, corporates, malls, or manufacturing units preferred.

Skills Required:

·        Excellent communication and presentation skills (English, Hindi, Gujarati).

·        Strong knowledge of cleaning tools, chemicals, equipment, and safety procedures.

·        Ability to design and deliver practical, on-ground training.

·        Strong organizational, planning, and reporting abilities.

·        Proficient in MS Office and familiar with digital learning platforms (LMS).

Key Performance Indicators (KPIs):

·        Training hours per employee/site.

·        Post-training performance improvement.

·        Reduction in client complaints or audit non-conformities.

·        Training completion and effectiveness scores.

Compensation:

Competitive and commensurate with experience.

Work Mode:

Field-based role across Gujarat sites with travel as required.