Training Manager

About Food Whisperer

Training Manager

About the Role

Training Manager

You will be responsible for designing, implementing, and assessing training programs for a diverse workforce, including site managers, kitchen staff, and service personnel, focusing heavily on F&B protocols and regulatory compliance.

Key Responsibilities

1. Curriculum Design and Development

• Design and develop comprehensive training modules and materials covering food safety, hygiene (HACCP/FSSAI standards), customer service, soft skills, and specific Standard Operating Procedures (SOPs) for corporate catering sites.
• Create job-specific training paths for new hires, including Site Managers, Kitchen Stewards, and Service Associates.
• Update training content regularly to reflect new industry best practices, client requirements, and regulatory changes.

2. Training Delivery and Execution

• Conduct engaging, hands-on training sessions and workshops at the central kitchen and various client sites across Bengaluru.
• Manage the full onboarding process for new employees, ensuring they are job-ready and integrated into the Food Whisperer culture.
• Coordinate refresher training programs for existing staff to continuously improve service quality and efficiency.

3. Compliance and Quality Assurance

• Ensure all training documentation is meticulous and auditable, proving compliance with FSSAI and internal quality control standards.
• Work closely with the Quality Assurance and Operations teams to identify recurring performance gaps and design targeted interventions.
• Implement a 'Train-the-Trainer' program to empower site managers to conduct micro-trainings locally.

4. Assessment and Reporting

• Establish clear metrics and methodologies (e.g., surveys, skill tests, on-site observations) to assess the effectiveness of all training programs.
• Prepare and present regular reports on training completion rates, assessment results, and the impact of L&D initiatives on operational performance (e.g., service ratings, audit scores).

Candidate Profile

Experience & Background:

• Proven experience (3+ years) in a dedicated

  Training and Development

  role, preferably within the F&B, Hotel, or large-scale Corporate Catering industry.
• Demonstrated experience in developing and delivering training content related to food safety (HACCP/FSSAI) and customer service.
• Familiarity with the operational environment of corporate cafeterias or multi-site service delivery.

Skills & Competencies:

• Instructional Design:

  Strong ability to translate complex operational procedures into clear, engaging, and actionable training content.

• Presentation Skills:

  Excellent public speaking and facilitation skills with the ability to engage diverse audiences.

• Adaptability:

  Capacity to conduct training both virtually and in physical, operational environments.

• Documentation:

  Proficiency in creating professional reports, presentations, and training manuals (MS Office Suite).

Education:

• Bachelor’s degree in Hotel Management, Human Resources, or a related field is required.
• Certification in Instructional Design or Food Safety (e.g., HACCP) is highly advantageous.

What We Offer

• A competitive compensation package that aligns with local market standards and rewards individual impact.
• A pivotal role in shaping the skills and culture of a growing, industry-leading corporate catering brand.
• Significant opportunities for professional development and career progression.

How to Apply

debangan.ghosh@foodwhisperer.in