Training Head Form QSR Brand

The Functional Training Head will be responsible for developing and executing role-specific training programs that support operational excellence across all restaurant formats and locations. This role plays a key part in driving consistency, service efficiency, and team productivity by building core capabilities at every level from front-line crew to restaurant managers.

KEY ACCOUNTABILITIES DETAILED RESPONSIBILITIES

Training Strategy & Rollout

• Design and implement a pan-India training strategy aligned with the business goals of a growing LSR brand.
• Identify skill gaps and training needs across kitchen, counter, delivery, and shift leadership roles.
• Create a structured onboarding, role transition, and performance enhancement training roadmap.

Program Design & Delivery

• Build and deliver practical, easy-to-scale training modules on: Product knowledge & preparation (SOPs, recipe adherence) Guest service standards (speed, accuracy, hospitality)
• POS system & cash handling Hygiene & safety (FSSAI compliance, COVID protocols)
• Operational efficiency & cost control (wastage, TAT, etc.) Store Manager capability development (leadership, staffing, shift management)
• Ensure training is accessible via blended learning formats classroom, mobile-based micro learning, and on-the-job coaching.
• Conduct Train-the-Trainer (TTT) programs for internal trainers and cluster training leads.

Training Implementation & Monitoring

• Support new store openings with end-to-end training delivery and coordination.
• Standardize SOPs and ensure training programs align with brand values and operational goals.
• Conduct periodic evaluations and audits to assess training effectiveness and compliance.
• Collect feedback from stores and operations to continuously refine

People Development & Culture Building

• Champion a culture of continuous learning, high performance, and customer-first mindset.
• Create fast-track development plans for high-potential team members at the front line and store management levels.
• Drive engagement through gamified learning, recognition programs, and career-path workshops.

Data, Tools & Reporting

• Leverage digital tools and Learning Management Systems (LMS) for training rollouts, tracking, and reporting.
• Monitor key training KPIs: training coverage, completion rates, certification scores, and impact on store performance.
• Present training impact reports to leadership with actionable insights.

Contact Person

Sofiya Sayyed

SG OASIS

Interested candidates cab share their resumes on sofiyaoasis@gamil.con