Training and Quality Manager

Roles and Responsibilities:

Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score Outbound/inbound calls against established quality assurance.

• Identify and assess future and current training needs through job analysis and consultation with line managers.
• Audit calls to gauge call quality and gather actionable insights.
• Give feedback for the audited calls to drive quality and conversion improvement.
• Publish reports based on audit findings.
• Draw an overall or individualized training and development plan that addresses needs and expectations.
• Prepare and present performance analysis, QA reports, and/or other information on quality performance.
• Train, onboard, and evaluate new trainers.
• Monitor employee performance and response to training.
• Evaluate employee performance to gauge where skills are lacking.
• Develop training manuals that target tangible results.
• Conduct effective induction and orientation sessions.
• Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them.
• Collaborate with various departments to ensure employees receive the necessary training and design training documents.

Skills Required:

• Excellent communication and leadership skills.
• MS Office proficiency
• Strong writing and record-keeping ability for reports and training manuals.
• Proven work experience as a sales trainer and auditor.
• Ability to plan, multi-task, and manage time effectively.

Qualification: Graduate & Above

Job Type: Full-time

Pay: ₹35,000.00 - ₹65,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Basni, Jodhpur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person