Trade Operations Analyst

Job Purpose

ICE Operations offers technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.

ICE Trade Operations provides first-line, 24/7 support for customers who use our proprietary trading systems and platforms. As the primary touchpoint for customers, we ensure they can quickly and efficiently execute the trades essential to their business.

The Trade Operations Analyst is responsible for operating and the surveillance of ICE Endex’s gas spot markets. The Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces. The Analyst is expected to perform a variety of day-to-day operational activities for ICE markets, ad hoc reporting and provide market surveillance support. The candidate should possess the following skills: team-oriented; self-motivated; ability to work well independently; strong sense of responsibility; strong communication and presentation skills; strong project management skills; strong analytical skills; ability to achieve repeatable results; knowledgeable of departmental and company responsibilities; and a solid understanding of customer support & client service excellence

Responsibilities

• Support orderly trading and operations of short-term European physical gas markets
• Managing the correct and timely administration of transactions in an automated system.
• Monitoring of the conduct of market parties with respect to the exchange market rules.
• Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand
• Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
• Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
• Monitor the health and usage of our systems, escalating recurring or high-priority issues
• Provision access to tools and applications necessary for customers to connect with ICE
• Conduct real-time surveillance of electronic trading activity in ICE products
• Produce operational reports to provide metrics and tracking of queries

Knowledge and Experience

• College degree or equivalent work experience in a customer-focused environment
• Knowledge of commodity markets, financial trading, or energy is a plus
• Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
• Strong communication skills with demonstrated interpersonal skills
• Team player, with commitment to service to our customers and their needs
• Working knowledge of computers, including Microsoft Office applications and operating systems

Schedule

• This role supports our global customers 24/7 - rotating shifts are required
• Ability to work varying shifts, including nights and weekends