Pune, India; Hyderabad, India Operations In-Office 9945 Job Description Job Purpose The Business Operations Associate works with clients and vendors (notaries) of The Closing Exchange (TCX) to facilitate order processing, scheduling, order completion including quality and follow-through, and resolution as needed to ensure successful completion of the signing experience. Additionally, the associate may be utilized to assist with vendor support and the management of TCX’s vendor portfolio. Responsibilities Facilitates order placement and scheduling as needed, cancellations, and changes to orders. Enters/updates data from emailed orders into The Closing Exchange production application. Ensures client is informed, including to confirm receipt of orders, inquiries, and escalations, clarify special order requests and instructions. Initial point of contact for incoming emails and chats from clients and signing agents. Routes received inquiries to appropriate person or department when needed. Facilitates the assignment of vendors to clients for orders received. Ensures assigned vendors meet or exceed company and client requirements. Works to ensure client service level agreements (SLA’s) are met. Maintains knowledge of all other service delivery functions. Other duties and responsibilities to support operational processes as defined. Knowledge and Experience Minimum 1 years professional work experience. Experience in dispatch, vendor management, or customer service. Experience in U.S. mortgage, title, or collections preferred. Excellent English language written/verbal communication skills. Demonstrated ability to work with multiple customers and accounts simultaneously. Detail oriented, proactive, and organized. Must display professionalism in communication and interaction with team members and clients. Ability to interact and work with others as part of a team and remove barriers to the team’s success.

Pune, India Operations In-Office 10612 Job Description Job Purpose ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. The Associate will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations. Responsibilities Validation of Document Recognition and Data Extraction. Perform Data Integrity check on extracted data. Follow the Standard Operating Procedures. Engage with management to overcome any obstacles to service delivery. Ensure that data security is maintained. Ensure & meet the defined SLAs as per the requirement. Create Bounding Boxes around Data and label the Documents. Provide labelled dataset for training the model. Identify and raise the anomalies in the Software Application. Meet the Quality and Productivity target on a daily basis. Ability to work in 24 / 7 shifts. Knowledge and Experience Bachelor’s degree or academic equivalent. 0 to 2 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review. Preferred Proficiency in mortgage document terminology. Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows. Proficiency in using keyboard shortcuts. Strong attention to detail. Excellent time management and organizational skills. Ability to work efficiently. Ability to work under pressure and time constraints. Effective and clear communication in English, both spoken and written.

Hyderabad, India Business Support In-Office 10560 Job Description Job Purpose Intercontinental Exchange has an opportunity for a full-time Supervisor, Accounts Receivable in Hyderabad, India. Responsibilities Provide appropriate and timely resolutions to customer and business escalations on AR matters unresolved by staff level resources. Investigate delinquent receivables accounts for assigned business units by communicating with customers via email and phone. Work with debtors to make payments, negotiate repayment plans, and encourage them to find alternative solutions to settle outstanding debt. Work closely with Operations and various outside providers to resolve billing issues timely. Develop and maintain good rapport with customers and internal business owners. Review of AR Specialists’ portfolios and work product to ensure acceptable SLAs and payment collections goals/targets are being met. Demonstrate strong technical knowledge of Accounts Receivable systems and processes. Supervise and coach staff. Assist in evaluations of employee performance. Train new employees. Knowledge and Experience Preference for a candidate with 3+ years in an Accounts Receivable management role. Associate’s degree in a business-related field is preferred, but commensurate work experience is acceptable. Must be a driven, hardworking individual. High Radius Collections and Oracle Revenue Management & Billing experience is a plus but not a requirement. The candidate must be detail oriented and possess strong organizational, verbal, and written skills. Candidate must be able to handle confidential and sensitive information in a professional manner. Interpersonal skills and the ability to work in a team environment are a must. Strong customer service and communication skills are required. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.

Hyderabad, India Operations In-Office 10613 Job Description Job Purpose ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. The Associate will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations. Responsibilities Validation of Document Recognition and Data Extraction. Perform Data Integrity check on extracted data. Follow the Standard Operating Procedures. Engage with management to overcome any obstacles to service delivery. Ensure that data security is maintained. Ensure & meet the defined SLAs as per the requirement. Create Bounding Boxes around Data and label the Documents. Provide labelled dataset for training the model. Identify and raise the anomalies in the Software Application. Meet the Quality and Productivity target on a daily basis. Ability to work in 24 / 7 shifts. Knowledge and Experience Bachelor’s degree or academic equivalent. 0 to 1 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review. Preferred Proficiency in mortgage document terminology. Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows. Proficiency in using keyboard shortcuts. Strong attention to detail. Excellent time management and organizational skills. Ability to work efficiently. Ability to work under pressure and time constraints. Effective and clear communication in English, both spoken and written.

Bhubaneswar, India; Hyderabad, India Operations In-Office 8054 Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary • Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity issue resolution. Mentors EUC Analysts and Engineers in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Engineer core duties Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 5 - 10 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems

Hyderabad, India Operations In-Office 9766 Job Description Job Purpose The Quality Assurance Engineer, Infrastructure Development, ensures that software products meet the established standards of quality, reliability, and performance before they are released to customers. Responsibilities Develop and maintain detailed test plans and testing strategies that align with the overall development approach Define and implement robust testing strategies, focusing on functional testing requirements. Design and develop comprehensive test cases and test scripts based on software requirements, user stories and design specifications. Conduction manual testing (Frontend/API) as necessary, especially for exploratory, usability and edge-case scenarios. Work closely with developers to understand the architecture, design and functionality of the application. Execute functional, regression, integration testing to validate the software meets the required quality standards. Identify, document and track defects, working with the development team to ensure timely resolution. Develop automation test scripts using automation testing tools and frameworks like Selenium, Cypress, etc Knowledge and Experience Bachelor’s degree in CIS or equivalent experience 1-2 years of experience in software quality assurance, with background in automated and manual testing. Strong knowledge of software QA methodologies, tools and processes. Proficiency in writing clear, Concise and comprehensive test plans and test cases. Basic Linux commands Hands on experience with automation testing tools and frameworks like Selenium, Cypress, etc. Excellent problem-solving and analytical skills, with a keen attention to detail. Excellent analytical and problem-solving skills Able to work in a service-oriented team environment. Customer focused and dedicated to the best possible user experience. Excellent communications skills

Hyderabad, India Operations In-Office 9310 Job Description Job Purpose The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology and product issues. The team is working with multiple ICE teams globally such as Data, account managers, product. Constantly taking more responsibilities and getting exposure to new product. The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients. Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow. Responsibilities Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken Support clients across the different reference data, pricing and index level inquiries, methodology question etc. Analyze valuation disputes and discrepancies, and troubleshoot technical issues Use multiple types of tools and systems to conduct analysis Problem solving and troubleshooting Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers Identify trends to address with the client or internally to improve client experience and workflow Communicate with colleagues to maximize efficiencies Tracking client questions and issues Knowledge and Experience Bachelor's degree required Basic knowledge of the Financial Services industry Able to learn quickly Organized and multi-task Problem solving skills Critical thinking Team player Technical skills Ability to work under pressure Effective listening, verbal and written communication skills Experience in a professional work environment Positive attitude and deep customer service orientation Working days are Monday-Friday

Hyderabad, India Business Support In-Office 10560 Job Description Job Purpose Intercontinental Exchange has an opportunity for a full-time Supervisor, Accounts Receivable in Hyderabad, India. Responsibilities Provide appropriate and timely resolutions to customer and business escalations on AR matters unresolved by staff level resources. Investigate delinquent receivables accounts for assigned business units by communicating with customers via email and phone. Work with debtors to make payments, negotiate repayment plans, and encourage them to find alternative solutions to settle outstanding debt. Work closely with Operations and various outside providers to resolve billing issues timely. Develop and maintain good rapport with customers and internal business owners. Review of AR Specialists’ portfolios and work product to ensure acceptable SLAs and payment collections goals/targets are being met. Demonstrate strong technical knowledge of Accounts Receivable systems and processes. Supervise and coach staff. Assist in evaluations of employee performance. Train new employees. Knowledge and Experience Preference for a candidate with 3+ years in an Accounts Receivable management role. Associate’s degree in a business-related field is preferred, but commensurate work experience is acceptable. Must be a driven, hardworking individual. High Radius Collections and Oracle Revenue Management & Billing experience is a plus but not a requirement. The candidate must be detail oriented and possess strong organizational, verbal, and written skills. Candidate must be able to handle confidential and sensitive information in a professional manner. Interpersonal skills and the ability to work in a team environment are a must. Strong customer service and communication skills are required. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.

Hyderabad, India Business Support In-Office 10132 Job Description Responsibilities Perform AR/OTC billing activities for various revenues streams, such as Options and Equities Trading fees, Listing fees, Pricing and Reference Data fees, Connectivity fees, Market Data fees, Regulatory fees and other miscellaneous billing fees. Complete AR billing implementations to address additions, modifications and terminations of service within accounts timely and accurately. Review fee schedules within customer contracts to ensure billing is done accurately based on contractual terms. Communicate with various business units, colleagues, and customers to resolve inquiries and/or discrepancies. Perform invoicing quality review and make recommendations to enhance billing methods, processes and controls. Consistently meet all required deadlines for timely collection/remittance of revenue. Monitor and maintain billing inboxes for customer inquiries and respond promptly and professionally. Knowledge and Experience Associate or Bachelor's degree in Accounting or business-related field. 1+ years of prior billing experience. Candidate must possess excellent verbal and written communication skills. Candidate must have strong organizational skills with extreme attention to detail. Intermediate to Advanced Microsoft Excel skills are required. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Candidate must be able to handle confidential and sensitive information in a professional manner. Experience dealing with a large customer base is a plus. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.

Hyderabad, India Operations In-Office 10613 Job Description Job Purpose ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. The Associate will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations. Responsibilities Validation of Document Recognition and Data Extraction. Perform Data Integrity check on extracted data. Follow the Standard Operating Procedures. Engage with management to overcome any obstacles to service delivery. Ensure that data security is maintained. Ensure & meet the defined SLAs as per the requirement. Create Bounding Boxes around Data and label the Documents. Provide labelled dataset for training the model. Identify and raise the anomalies in the Software Application. Meet the Quality and Productivity target on a daily basis. Ability to work in 24 / 7 shifts. Knowledge and Experience Bachelor’s degree or academic equivalent. 0 to 1 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review. Preferred Proficiency in mortgage document terminology. Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows. Proficiency in using keyboard shortcuts. Strong attention to detail. Excellent time management and organizational skills. Ability to work efficiently. Ability to work under pressure and time constraints. Effective and clear communication in English, both spoken and written.

Hyderabad, India Operations In-Office 9841 Job Description Job Purpose ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE’s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge and Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor’s or master’s degree in computers and technology. 4 to 7 years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Essential Qualities Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e.g., internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel.

Hyderabad, India Operations In-Office 10155 Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Network Analyst can multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. Responsibilities Support/maintain multiple multi-vendor production network environments critical to the business Provision/execute PKI changes Issuance of new, renewal of existing, and retire/revocation of legacy x509 certificates used across network infrastructure Provision/execute WAF policies and exceptions Audit and adherence to existing standards in use across load balancer and CDN infrastructure Assist ICE staff with problem solving and escalation procedures Understand and follow operational policies/procedures and promote adherence to same Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure Document new and existing workflows to ensure accuracy of work and maintain existing standards Collaborate and work closely with Cybersecurity, Systems engineering, and Datacenter engineering teams Knowledge and Experience 2+ years of experience working with load balancers 2+ years of experience working with layer3 route/switch platforms Working knowledge of web application firewalls Working knowledge of web application protocols Working knowledge of TCP/IP with OSPF and BGP routing Working knowledge of NAT, route maps/ACLs, and routing policies Working knowledge of PKI, x509, and certificate management/orchestration tools Automation/Orchestration and scripting experience Ability to multitask and work independently on multiple projects Ability to differentiate between a critical business impacting incident and a minor problem and resolve/escalate accordingly B.S. in CS/IT or equivalent relative experience Desirable Knowledge and Experience Experience working on financial/HFT networks Advanced load balancer and CDN certifications Experience working with Python or similar language Unix/Linux system administration

Hyderabad, India Operations In-Office 8729 Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary • Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/ uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity resolution. Mentors other EUC Analysts in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Analysts core duties Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 3-5 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems

Hyderabad, India Operations In-Office 10417 Job Description Job Purpose ICE Operations offers technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. ICE Trade Operations provides first-line, 24/7 support for customers who use our proprietary trading systems and platforms. As the primary touchpoint for customers, we ensure they can quickly and efficiently execute the trades essential to their business. The Trade Operations Analyst is responsible for operating and the surveillance of ICE Endex’s gas spot markets. The Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces. The Analyst is expected to perform a variety of day-to-day operational activities for ICE markets, ad hoc reporting and provide market surveillance support. The candidate should possess the following skills: team-oriented; self-motivated; ability to work well independently; strong sense of responsibility; strong communication and presentation skills; strong project management skills; strong analytical skills; ability to achieve repeatable results; knowledgeable of departmental and company responsibilities; and a solid understanding of customer support & client service excellence Responsibilities Support orderly trading and operations of short-term European physical gas markets Managing the correct and timely administration of transactions in an automated system. Monitoring of the conduct of market parties with respect to the exchange market rules. Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues Monitor the health and usage of our systems, escalating recurring or high-priority issues Provision access to tools and applications necessary for customers to connect with ICE Conduct real-time surveillance of electronic trading activity in ICE products Produce operational reports to provide metrics and tracking of queries Knowledge and Experience College degree or equivalent work experience in a customer-focused environment Knowledge of commodity markets, financial trading, or energy is a plus Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask Strong communication skills with demonstrated interpersonal skills Team player, with commitment to service to our customers and their needs Working knowledge of computers, including Microsoft Office applications and operating systems Schedule This role supports our global customers 24/7 - rotating shifts are required Ability to work varying shifts, including nights and weekends

Hyderabad, India Operations In-Office 9814 Job Description Job Purpose The System Operations Analyst II provides advanced assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work. Responsibilities Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues. Maintain operations and administration of ICE/NYSE systems using established policies and procedures. Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis. Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures. Mentor and train junior analysts in troubleshooting and system administration tasks. Control computer systems on schedule using computer system consoles, operator checklists, and third-party software. Knowledge and Experience Bachelor's degree or equivalent systems/application support experience. Intermediate-level experience with Linux Operating System. Proven ability to work in a service-oriented team environment. Strong customer focus and dedication to providing the best possible user experience. Effective communication skills with both technical and business resources. Strong logical thinking, critical thinking, and analytical problem-solving skills. Demonstrated reliability, flexibility, and attention to detail. Scheduling flexibility required. Preferred Experience in the financial and investment industries/technologies. Intermediate Unix Shell scripting skills. Intermediate customer service experience. Good knowledge of FIX Protocol. Experience with enterprise monitoring solutions. Strong understanding of TCP/IP, UDP, and Multicast protocols. Working knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).

Hyderabad, India Operations In-Office 8758 Job Description Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. This is a 24x7 environment and the position requires shift rotation and/or weekend work. Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events Participate in continuous improvement programs, such as trend analysis of recurring issues Provide and report on performance metrics of the environment Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues Knowledge and Experience Bachelor’s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment. Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting Working knowledge of networking: specifically TCP and UDP Strong communication skills High level of general IT skills with email and MS Office Applications Able to think logically and critically Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization Able to build and maintain effective relationships with individuals and the team as a whole Ability to be organized and decisive while under pressure Excellent time management skills Able to manage priorities and multi-task Self-confident and assertive

Hyderabad, India Operations In-Office 9971 Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity issue resolution. Mentors EUC Analysts and Engineers in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Engineer core duties Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 5 - 10 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems

Hyderabad, India Operations In-Office 10229 Job Description Job Purpose This is a Data Scientist position with primary focus on python development and also using Generative AI (Gen AI) & Machine Learning methodologies to automate and enable high quality input data for our index franchise. Responsibilities Create algorithms for rebalancing of indices according to the relevant index rule book clearly attributing the causes for changes in composition of indices Cleansing historical records of data by imputing null values with non-fictitious data and identifying high variance records Identifying, extracting, and transforming unstructured data into structured data for further processing Aid in automating mundane processes using Generative AI and Machine Learning methodologies. Knowledge and Experience Undergraduate degree, preferably in Math or Technology. 3+ years of relevant work experience Strong coding and working knowledge with Python, Structured Query Language and Microsoft Excel. Good data visualization skills in Python Strong working knowledge on Generative AI and Machine Learning methodologies. Ability to work under stringent time constraints, multi-task and prioritize workload Strong written and verbal communication skills are essential Good organizational skills with keen attention to detail Ability to work as a part of a team and independently Preferred Passed some or all three levels of the CFA Program or working towards the CFA charter Knowledge of and/or experience within Equity and Fixed Income Markets, focus on data quality, identifying & analyzing corporate actions

Hyderabad, India Operations In-Office 7873 Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. This role will be part of a team of software developers responsible for building and maintaining global corporate tools to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. Responsibilities Build, maintain, and support applications in a global software platform (ServiceNow) and various other corporate systems, tools, and scripts Collaborate with other internal groups to translate business and functional requirements into technical implementation for the automation of existing processes and the development of new applications Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment Document changes and author documentation on software development standards and practices Enhances team and coworkers through knowledge sharing and implementing best practices in day to day activities Takes initiative to continually learn and enhance technical knowledge and skills. Knowledge and Experience BS degree preferably in CS or EE, or a related discipline 2 - 4 yr. of experience doing professional software development A deep knowledge of: JavaScript, web design, server-side programming, data structures, HTML, CSS, Ajax methodology Data analysis skills and competence in MS Word and Excel Strong written and verbal communication skills Ability to multitask and work independently on multiple projects Minimal travel: 2-3 weeks per year Preferred Experience building custom applications in ServiceNow Strong understanding of ServiceNow development best practice Strong knowledge of the ServiceNow data model and relationships Experience in troubleshooting any errors found in the ServiceNow configuration/customizations Integrate ServiceNow application(s) with third party systems/applications via APIs Experience with Web Services / Web APIs: SOAP, REST, XML, JSON Familiarity with Web Application Architecture (HTTP, Client/Server, HTML, JavaScript) Experience with Python, or NodeJS Experience with SQL and Database Technologies (SQL Server, MySQL). Linux, Bash, SSH Familiarity Financial industry expertise

Hyderabad, India Operations In-Office 9241 Overview Job Purpose This is a Python coding position with primary focus on enabling high quality input data for our index franchise. Responsibilities Identify data whose quality is suspect using predictive analytics techniques Create algorithms for rebalancing of indices according to the relevant index rule book clearly attributing the causes for changes in composition of indices Cleansing historical records of data by imputing null values with non-fictitious data and identifying high variance records using machine learning techniques Identifying, extracting, and transforming unstructured data into structured data for further processing using machine learning techniques Aid in automating mundane processes Knowledge and Experience Undergraduate degree, preferably in Math or Technology. Working knowledge with Python, Structured Query Language and Microsoft Excel. Knowledge of Statistics and experience applying these to machine learning models, analyzing results Good data visualization skills in Python Ability to work under stringent time constraints, multi-task and prioritize workload Strong written and verbal communication skills are essential Good organizational skills with keen attention to detail Ability to work as a part of a team and independently 2 to 3 years of relevant work experience Preferred Passed some or all three levels of the CFA Program or working towards the CFA charter Knowledge of and/or experience within Equity and Fixed Income Markets, focus on data quality, identifying & analyzing corporate actions