TL - HRBP (US HEALTHCARE TEAM HANDLING EXP)

About The Opportunity

Company:

Location:

• Workshift: US-shift availability required
  

• Lead and operate as the HR Business Partner for multiple US healthcare delivery teams—own end-to-end people lifecycle for team leads and individual contributors.
• Drive employee relations, performance management, and corrective action processes with a fair, timely US-compliant approach to minimize risks and improve retention.
• Partner with US stakeholders and client-side HR to align staffing plans, shift coverage, SLAs, and client escalations; serve as primary HR point-of-contact for client audits and reviews.
• Implement talent acquisition and onboarding strategies for US healthcare roles—coordinate hiring, offer management, background checks, and HIPAA-sensitive onboarding.
• Use HRIS and analytics to monitor attrition, productivity, overtime, and engagement; deliver weekly/monthly KPIs and improvement plans to business leaders.
• Coach, mentor, and develop junior HRBP and HR operations staff; standardize HR processes, playbooks, and compliance checklists for on-site delivery.
  

Skills & Qualifications

Must-Have

• 5+ years total HR experience with 2+ years as HRBP/Team Lead supporting US healthcare or healthcare BPO teams; proven on-site experience in India.
• Strong employee relations, performance management, and stakeholder-management skills with experience handling US clients and escalations.
• Hands-on with HRIS (Workday/Oracle/ADP), advanced Excel/HR analytics, and working knowledge of HIPAA/US compliance; willingness to work US shift.
  

Preferred

• HR certifications (SHRM/PHR/SPHR) or diploma in HR; experience with large-scale recruitment for US healthcare roles and background-check workflows.
• Experience building retention programs, L&D interventions for contact center nursing/clinical staff, and familiarity with payroll/vendor coordination.
  

• High-impact, client-facing role with accelerated leadership growth and cross-functional exposure to US healthcare operations.
• Collaborative, metrics-driven HR team focused on continuous improvement and employee well-being.
• Competitive compensation, health benefits, and structured career progression for HR leaders on-site in India.