Telesales Team Leader

Job Objective:

To lead, manage, and drive a team of telesales executives towards achieving daily, weekly, and monthly sales and customer engagement targets. The role involves overseeing outbound call performance, ensuring compliance to process, and enabling smooth coordination between sales, logistics, and accounts to improve customer satisfaction and business growth.

Key Responsibilities:1. Team Management:

• Supervise and guide a team of telesales executives (5–10 members).
• Set daily call targets, conversion KPIs, and productivity benchmarks.
• Conduct regular team huddles and performance reviews.
• Drive motivation, training, and continuous skill development.

2. Sales & Customer Engagement:

• Monitor daily outbound calls to pharmacies/retailers for order taking and reactivating dormant accounts.
• Track and ensure achievement of order value and line item targets.
• Improve customer retention and enhance service levels through structured follow-ups.

3. Process & Compliance:

• Ensure adherence to call SOPs, customer handling protocols, and system usage.
• Review call recordings and provide feedback to improve pitch and conversion.
• Manage CRM/order entry systems and resolve escalations if any.

4. Coordination & Reporting:

• Liaise with warehouse and logistics teams for order fulfillment and dispatch tracking.
• Coordinate with finance for credit limit status and payment follow-ups.
• Submit daily, weekly, and monthly reports on call performance, order status, and team productivity.

Key Performance Indicators (KPIs):

• Call Productivity per Executive
• Order Conversion Rate
• Sales Value Achievement
• Customer Reactivation/Retention
• Reduction in Order Drop-off / Line Cut
• TAT for Escalation Resolution

Candidate Profile:

• Education: Graduate in any stream (preferably Science/Pharma background)
• Experience: 3–5 years in telesales / telecalling, with at least 1 year in a team lead role. Pharma industry exposure is preferred.
• Skills:
• Strong communication (Hindi & English)
• Team leadership and coaching
• Analytical and reporting skills
• Familiarity with MS Excel, CRM tools, or ERP-based order entry

Job Type: Full-time

Pay: ₹28,241.01 - ₹35,287.48 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person