Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.

Customer Support Executive Roles and Responsibilities Here are some of the top customer support executive roles and responsibilities. Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes. Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary. Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience. Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken. Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues. Provide customers with a positive and personalised experience, promoting customer loyalty and retention. Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone. Monitor the performance of the team. Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation.

Key Responsibilities:Assist in posting job openings on various job boards and social media. Screen resumes and schedule interviews with candidates. Coordinate interviews between candidates and hiring managers. Maintain candidate databases and track recruitment metrics. Participate in campus drives and job fairs as needed. Provide a positive candidate experience throughout the hiring process.

Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.

Key Responsibilities: Handle multiple customer queries simultaneously via live chat Provide accurate information regarding products, services, or orders Escalate complex issues to the appropriate teams Maintain chat quality and adherence to response time SLAs Document customer interactions properly for reference Edit videos for various platforms (YouTube, Instagram, website, etc.) Add music, dialogues, graphics, and effects Collaborate with the creative team to meet content goals Ensure all edits are in line with the brand’s identity and style Stay updated with video trends and editing software updates Create and maintain vendor profiles in the database/ERP system

Key Responsibilities: Handle multiple customer queries simultaneously via live chat Provide accurate information regarding products, services, or orders Escalate complex issues to the appropriate teams Maintain chat quality and adherence to response time SLAs Document customer interactions properly for reference Edit videos for various platforms (YouTube, Instagram, website, etc.) Add music, dialogues, graphics, and effects Collaborate with the creative team to meet content goals Ensure all edits are in line with the brand’s identity and style Stay updated with video trends and editing software updates Create and maintain vendor profiles in the database/ERP system

Key Responsibilities: Handle multiple customer queries simultaneously via live chat Provide accurate information regarding products, services, or orders Escalate complex issues to the appropriate teams Maintain chat quality and adherence to response time SLAs Document customer interactions properly for reference Edit videos for various platforms (YouTube, Instagram, website, etc.) Add music, dialogues, graphics, and effects Collaborate with the creative team to meet content goals Ensure all edits are in line with the brand’s identity and style Stay updated with video trends and editing software updates Create and maintain vendor profiles in the database/ERP system Enquriy Calling

Job description Key Responsibilities: Make outbound calls to prospective customers using the leads. Present, promote, and sell products/services using solid arguments to existing and prospective customers. Understand customer needs and requirements to offer suitable solutions. Follow up on leads and maintain strong follow-up routines. Maintain records of calls and sales and note useful information. Achieve assigned sales targets and KPIs within deadlines. Work closely with the sales team to improve customer acquisition strategies. Keep up-to-date with product knowledge, pricing, and promotions. Requirements: Proven experience as a telesales representative or other sales/customer service role. Excellent communication and interpersonal skills. Ability to learn about products/services and explain them to prospects. Good negotiation skills and ability to handle rejection. Basic knowledge of CRM software and telephone systems is a plus. High school diploma or equivalent; Bachelor's degree is a plus. Compensation and Benefits: Competitive base salary plus attractive commission/incentive structure. Health insurance and other benefits. Training and development opportunities. Career growth path into team leadership.