Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.
Customer Support Executive Roles and Responsibilities Here are some of the top customer support executive roles and responsibilities. Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes. Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary. Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience. Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken. Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues. Provide customers with a positive and personalised experience, promoting customer loyalty and retention. Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone. Monitor the performance of the team. Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation.
Key Responsibilities:Assist in posting job openings on various job boards and social media. Screen resumes and schedule interviews with candidates. Coordinate interviews between candidates and hiring managers. Maintain candidate databases and track recruitment metrics. Participate in campus drives and job fairs as needed. Provide a positive candidate experience throughout the hiring process.
Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.
Key Responsibilities: Handle multiple customer queries simultaneously via live chat Provide accurate information regarding products, services, or orders Escalate complex issues to the appropriate teams Maintain chat quality and adherence to response time SLAs Document customer interactions properly for reference Edit videos for various platforms (YouTube, Instagram, website, etc.) Add music, dialogues, graphics, and effects Collaborate with the creative team to meet content goals Ensure all edits are in line with the brand’s identity and style Stay updated with video trends and editing software updates Create and maintain vendor profiles in the database/ERP system
Key Responsibilities: Handle multiple customer queries simultaneously via live chat Provide accurate information regarding products, services, or orders Escalate complex issues to the appropriate teams Maintain chat quality and adherence to response time SLAs Document customer interactions properly for reference Edit videos for various platforms (YouTube, Instagram, website, etc.) Add music, dialogues, graphics, and effects Collaborate with the creative team to meet content goals Ensure all edits are in line with the brand’s identity and style Stay updated with video trends and editing software updates Create and maintain vendor profiles in the database/ERP system
Key Responsibilities: Handle multiple customer queries simultaneously via live chat Provide accurate information regarding products, services, or orders Escalate complex issues to the appropriate teams Maintain chat quality and adherence to response time SLAs Document customer interactions properly for reference Edit videos for various platforms (YouTube, Instagram, website, etc.) Add music, dialogues, graphics, and effects Collaborate with the creative team to meet content goals Ensure all edits are in line with the brand’s identity and style Stay updated with video trends and editing software updates Create and maintain vendor profiles in the database/ERP system Enquriy Calling
Job description Key Responsibilities: Make outbound calls to prospective customers using the leads. Present, promote, and sell products/services using solid arguments to existing and prospective customers. Understand customer needs and requirements to offer suitable solutions. Follow up on leads and maintain strong follow-up routines. Maintain records of calls and sales and note useful information. Achieve assigned sales targets and KPIs within deadlines. Work closely with the sales team to improve customer acquisition strategies. Keep up-to-date with product knowledge, pricing, and promotions. Requirements: Proven experience as a telesales representative or other sales/customer service role. Excellent communication and interpersonal skills. Ability to learn about products/services and explain them to prospects. Good negotiation skills and ability to handle rejection. Basic knowledge of CRM software and telephone systems is a plus. High school diploma or equivalent; Bachelor's degree is a plus. Compensation and Benefits: Competitive base salary plus attractive commission/incentive structure. Health insurance and other benefits. Training and development opportunities. Career growth path into team leadership.
Job Title:- Team Leader – Telesales Location:- Salt Lake, Kolkata Company:- Arnav Media & Entertainment Pvt. Ltd. Salary Range:- ₹30,000 – ₹40,000 per month Experience Required:- Minimum 2 years in telesales team handling Job Summary: We are seeking a motivated and experienced Team Leader to manage and lead our telesales team. The ideal candidate will have a proven track record in telesales and team management, capable of driving sales performance and achieving targets. Key Responsibilities: Lead, motivate, and supervise a team of telesales executives to achieve daily/weekly/monthly sales targets Monitor team performance and provide regular feedback, coaching, and training Handle escalated customer queries or issues and ensure customer satisfaction Track daily KPIs such as call volume, conversions, follow-ups, etc. Collaborate with management to develop sales strategies and campaigns Prepare performance reports and communicate results to management Ensure team compliance with company policies and quality standards Participate in the hiring and onboarding of new telesales team members Key Requirements:- Minimum 2 years of experience in telesales with at least 1 year in a team-leading role Strong leadership, communication, and people management skills Target-oriented mindset with the ability to work under pressure Excellent interpersonal and problem-solving skills Proficient in MS Office and CRM tools Working Days & Timings: Monday to Saturday 2nd & 3rd Saturday off Timing: 10 AM - 7 PM To Apply:- Send your updated resume to hr@shaadidukaan.com or 9116657182
Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.
Key Responsibilities:Manage daily accounting operations including accounts payable, accounts receivable, bank reconciliation, and general ledger entries. Prepare and maintain financial statements, vouchers, invoices, and supporting documents. Assist in preparing monthly, quarterly, and annual financial reports. Handle GST, TDS, and other statutory compliance requirements. Support in payroll processing and employee reimbursements. Coordinate with internal departments and external auditors for smooth audits. Maintain accurate records of financial transactions and ensure timely data entry. Assist in budgeting, forecasting, and variance analysis. Ensure compliance with company policies and accounting standards. Requirements:Bachelor’s degree in Commerce / Finance / Accounting (B.Com / M.Com / MBA preferred). 1–3 years of experience in accounting or finance role (freshers with strong knowledge can also be considered). Strong knowledge of accounting principles, GST, TDS, and statutory compliance. Hands-on experience with accounting software (Tally ERP, SAP, QuickBooks, or similar). Good proficiency in MS Excel and MS Office applications. Strong analytical, problem-solving, and organizational skills. Attention to detail and ability to meet deadlines.
Key Responsibilities:Write, edit, and proofread clear and compelling content for websites, blogs, articles, social media, newsletters, press releases, and marketing materials. Research industry-related topics and develop original content that aligns with company goals. Collaborate with the marketing team to create SEO-friendly content and support digital marketing campaigns. Optimize content using relevant keywords and SEO best practices to improve online visibility. Stay updated with industry trends, competitors, and target audience preferences. Ensure all content is grammatically correct, well-structured, and adheres to brand guidelines. Work closely with designers and digital teams to create engaging multimedia content. Manage multiple writing projects with strict deadlines.
Key Responsibilities:Conduct induction and process training for new hires as per business requirements. Deliver refresher training sessions for existing employees to enhance skills and productivity. Develop, update, and maintain training materials, SOPs, and process documents. Assess trainees’ understanding through assessments, quizzes, and practical evaluations. Provide regular feedback and coaching to employees for performance improvement. Identify training needs and skill gaps in consultation with Operations/Quality team. Monitor training effectiveness and prepare training reports for management. Coordinate with process owners, team leaders, and quality auditors to update training content. Maintain training MIS and ensure timely submission of training records. Ensure that all training activities comply with company policies and standards.
Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.
Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.
Job Purpose:The Zonal Sales Manager will be responsible for overseeing and driving sales operations within the assigned geographical zone. This role involves strategizing, planning, and executing sales initiatives to achieve revenue, growth, and profitability targets while ensuring a strong market presence and customer satisfaction. Key Responsibilities:1. Sales Strategy & PlanningDevelop and implement sales strategies to achieve zonal targets in alignment with organizational goals. Analyze market trends, customer needs, and competitor activities to identify growth opportunities. Prepare monthly, quarterly, and annual sales forecasts for the zone. 2. Team Leadership & DevelopmentLead, mentor, and motivate Area Sales Managers (ASMs), Territory Sales Managers (TSMs), and field teams. Conduct regular performance reviews and provide coaching for skill development. Drive a high-performance culture through training and development initiatives. 3. Business DevelopmentIdentify and develop new business opportunities to expand market share. Build and nurture strong relationships with key clients, distributors, and channel partners. Implement effective schemes and promotional strategies to drive sales growth. 4. Operations & Process ManagementEnsure timely execution of sales plans and achievement of key metrics like revenue, volume, and collections. Monitor stock levels, supply chain, and logistics for smooth distribution within the zone. Ensure compliance with company policies and statutory regulations. 5. Market Intelligence & ReportingCollect, analyze, and present market data to support strategic decisions. Provide accurate and timely MIS reports, sales analysis, and competitor updates to the management team. Monitor zone-wise performance and take corrective actions when needed. Key Performance Indicators (KPIs):Achievement of zonal sales and revenue targets.
Jds for Area Relationship Manager *Calling new & existing clients(Lead Generation). *Explain about different packages to clients. *Convince clients to register with Shaadidukaan.com *Maintain Client database. *Maintain good client relation. *Should have Adequate knowledge of MS Excel.
Trainer Jds Key Responsibilities:Design, develop, and implement effective training programs for the sales team. Conduct onboarding training for new hires related to company policies and systems. Conduct new hire orientation and product knowledge sessions. Train team members on sales techniques, negotiation, and closing skills. Regularly evaluate sales training effectiveness and update programs as needed. Monitor sales performance to identify training needs and skill gaps. Collaborate with the Sales Head to align training programs with business objectives. Maintain training records and provide reports on progress and outcomes. Provide coaching and one-on-one support to underperforming team members. Stay updated on industry trends and competitors to improve training content. Design and deliver training modules for company processes and SOPs.. Work closely with Operations and Quality teams to understand process updates and translate them into effective training materials. Evaluate the effectiveness of training programs and make necessary improvements. Conduct refresher sessions to address recurring issues or gaps. Monitor team performance to identify training needs and skill gaps. Ensure compliance with internal and external quality standards. Provide coaching and mentoring to employees as needed. Key Skills Required:Strong communication and presentation skills. In-depth knowledge of sales processes and techniques. Ability to motivate and inspire a team. Analytical and problem-solving skills. Experience in creating training content and modules. Strong understanding of business processes and operational workflows. Proficiency with MS Office and other training tools.
Key Responsibilities:Write clear, compelling, and grammatically correct content for blogs, websites, newsletters, and social media. Research industry-related topics and develop well-structured drafts. Optimize content using SEO best practices to increase online visibility. Collaborate with marketing, design, and social media teams to create cohesive content strategies. Edit and proofread articles before publication. Ensure all content aligns with brand voice and guidelines. Stay up-to-date with trends in content marketing, SEO, and digital communication. Repurpose existing content across various channels for maximum reach. Required Skills and Qualifications:Bachelor’s degree in English, Journalism, Marketing, or related field. Proven experience as a Content Writer, Copywriter, or similar role. Excellent command of English and strong writing/editing/proofreading skills. Knowledge of SEO and keyword research tools. Ability to meet deadlines and manage multiple projects simultaneously.
Job description: Key Responsibilities: * Make outbound calls to prospective customers using the leads. * Present, promote, and sell services using solid reasoning to existing and potential customers. * Understand customer needs and requirements to offer suitable solutions. * Follow up on leads and maintain strong follow-up routines. * Maintain records of calls and sales and note useful information. * Achieve assigned sales targets and KPIs within deadlines. * Work closely with the sales team to improve customer acquisition strategies. * Keep up-to-date with product knowledge, pricing, and promotions. Requirements: * Proven experience as a telesales representative or other inside sales role. * Excellent communication and interpersonal skills. * Ability to learn about products/services and explain them to prospects. * Good negotiation skills and ability to handle rejection. * Basic knowledge of CRM software and telephone systems is a plus. * High school diploma or Bachelor's degree is a plus. Compensation and Benefits: * Competitive base salary plus attractive incentive structure. * PF and ESIC benefits. * Paid time off. * Career growth path into team leadership.