Telesales Team Lead

Skills:

Company Overview

Job Overview

Qualifications And Skills

• Excellent team leadership abilities with proven experience in guiding sales teams towards success (Mandatory skill).
• Strong proficiency in generating leads and identifying business opportunities within a competitive market (Mandatory skill).
• Demonstrated capability in monitoring team performance, analyzing KPIs, and implementing corrective actions (Mandatory skill).
• Experience in coaching and developing sales team members to improve their sales techniques and customer engagement skills.
• Hands-on knowledge of CRM management to efficiently track prospects, manage customer data, and analyze sales pipelines.
• Proven ability in setting and communicating clear sales targets, and consistently driving the team to meet or exceed goals.
• Strong record keeping skills, ensuring accurate documentation of calls, conversations, and sales activities for reporting purposes.
• Expertise in data management, analyzing call metrics and sales reports to optimize the telesales process and drive revenue growth.
  

Roles And Responsibilities

• Lead, mentor, and motivate the telesales team to achieve and surpass lead generation and sales targets.
• Design, implement, and monitor daily and monthly plans for telesales activities in alignment with organizational objectives.
• Supervise sales calls and provide constructive feedback to continually enhance the team's performance and conversion rates.
• Utilize CRM tools to manage leads efficiently and ensure all client interactions and sales outcomes are accurately recorded.
• Conduct regular performance reviews and deliver coaching sessions to promote ongoing professional development.
• Generate and analyze sales reports to identify trends, challenges, and opportunities for improvement.
• Collaborate with senior management to set realistic targets and develop successful telesales strategies.
• Ensure compliance with company policies, industry regulations, and ethical standards in all telesales operations.