Telesales Team Lead

As a Telesales Team Lead at Volitionsphere IT Services LLP, you will be responsible for managing telesales operations and ensuring the success of the team. With a minimum of 4 years to a maximum of 7 years of experience, you will play a pivotal role in achieving sales goals and objectives in a fast-paced environment. Your qualifications should include proven experience in telesales, proficiency in customer interaction and support, and expertise in telecalling. You must possess a strong knowledge of voice processes to optimize communication strategies and enhance customer experience. Experience in a Domestic BPO environment is essential to understand local customer needs and behaviors. In this role, you will lead and manage a team of telesales representatives, providing guidance, support, and performance feedback to achieve sales targets. Your responsibilities will involve developing and implementing effective telesales strategies, ensuring adherence to company policies, and analyzing sales data to drive strategic decision-making. Additionally, you will conduct regular training sessions for team members, collaborate with other departments to align sales efforts with company objectives, and monitor team performance using key performance indicators. Your ability to lead and motivate a team, foster a collaborative environment, and implement customer retention strategies will be crucial to maintaining long-term relationships and increasing customer loyalty.,