1 - 3 years

1 - 4 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Telesales Team Lead
Key Responsibilities
  • Lead and mentor a team of telecallers to achieve daily, weekly, and monthly targets.
  • Conduct outbound calls to engage with donors, patrons, and well-wishers.
  • Ensure team members maintain high standards of communication and service.
  • Monitor call quality and provide regular feedback for performance improvement.
  • Prepare daily and weekly performance reports for management.
  • Maintain donor records and update CRM/database accurately.
  • Collaborate with the management team to strategize calling campaigns and outreach activities.
  • Handle escalations and resolve donor queries effectively.

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