Tele-counselor

Company Overview

Volitionsphere IT Services LLP is a technology and staffing solutions firm headquartered in Ghaziabad, Uttar Pradesh. Founded in 2024, we specialize in delivering IT-enabled services, recruitment, and business process support throughout India. Our client-focused approach and expanding team of 11-50 employees enable us to provide efficient, scalable, and people-driven results for modern businesses. For more information, visit volitionsphereitservices.net.

Job Overview

We are seeking a Junior Tele Counselor with a work experience ranging from 1 to 5 years to join our team on a full-time basis. The role is based in Bangalore and Gurgaon. The ideal candidate will have strong communication skills and a passion for customer service, playing a crucial part in our recruitment solutions division.

Qualifications and Skills

• Communication Skills (Mandatory skill): Excellent verbal and written communication capabilities to effectively engage with clients.
• Customer Service (Mandatory skill): Proven experience in providing exceptional service to enhance customer satisfaction.
• BPO (Mandatory skill): Previous experience in Business Process Outsourcing environments is essential for this role.
• Active Listening: Ability to fully concentrate, understand, respond, and remember what clients are conversing about.
• Cold Calling: Proficient in initiating calls to potential customers using a prepared script to generate leads.
• Lead Generation: Skilled in identifying and cultivating potential sales prospects to foster company business growth.
• Domestic: Adept in understanding the specific requirements and preferences of domestic clients to tailor solutions.
• Domestic Calling: Experience in managing and executing calls within a domestic market context for optimal results.

Roles and Responsibilities

• Engage in outbound calls to potential clients to discuss our service offerings and secure appointments.
• Listen actively to understand client needs and provide suitable solutions to meet their requirements.
• Maintain detailed and accurate records of client interactions in the database for future reference.
• Collaborate with the sales team to ensure smooth transition and follow-up on leads for conversion.
• Provide exceptional customer service by addressing inquiries and resolving complaints promptly and effectively.
• Develop a comprehensive understanding of company services and industry trends to inform client communications.
• Participate in regular training sessions to enhance product knowledge and improve communication skills.
• Consistently achieve or exceed set targets and KPIs to contribute to the company's growth objectives.