Tele-counselor

AND Academy is seeking dynamic and motivated individuals for the position of Tele Counselor within our Admissions Team.

About AND Academy

AND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, delivers industry-relevant design education through a contemporary and interactive learning model. Our programmes are designed to equip learners with practical, future-ready skills that align with global design standards.

Key Responsibilities

• To evaluate the lead in advance to ensure it meets the counsellors’ criteria.
• Calling target minimum 100-150 calls in a day and follow up on calls.
• Update CRM records with complete and accurate information after every call.
• Submit daily and weekly call reports within stipulated timelines.
• Deliver clear, courteous, and accurate communication during every interaction.
• Resolve basic queries independently and escalate complex concerns appropriately.
• Achieve the daily and weekly targets for outbound and inbound calls.
• Ensure timely follow-ups with all assigned leads.

What We’re Looking For

• Excellent Communication (English and Hindi, written and spoken)
• Interpersonal skills
• Prior experience in telecalling or customer service is advantageous but not essential.
• Ability to work in a structured environment and meet daily call targets.
• Basic computer proficiency and familiarity with CRM systems (preferred).

Work Schedule: Work from Office (WFO)

• Monday to Friday: 9:00 am – 6:00 pm
• Saturday: 10:00 am – 5:00 pm

Location

B-26, Okhla Phase I, New Delhi – 110020

Apply and share your updated resumes at shreya.trikala@andacademy.com