Tele-counselor

Company Description

Amity University is India's top-ranked non-profit private university committed to academic excellence and developing leaders with strong values. Recognized for its innovative global approach to education, Amity has achieved the highest A+ accreditation by the NAAC. With campuses in New Delhi NCR (Noida, Gurgaon), Lucknow, Jaipur, Gwalior, and international locations such as Dubai, London, New York, and Singapore, Amity serves as a hub for diverse higher education disciplines for undergraduate and postgraduate studies. Renowned for its industry-focused education, Amity attracts top students and prepares them for global career opportunities. The success of Amity's alumni in top companies is a testament to its talented faculty and high-quality academic programs.

Role Description

This is a full-time, on-site position based in Hyderabad for the role of Tele-counselor. Responsibilities include engaging in professional communication with prospective students and parents to provide information about academic programs and career-oriented opportunities at Amity University. The Tele-counselor will advise and assist prospective candidates through admission inquiries, follow up on leads, manage application processes, and provide guidance about available courses, scholarships, and facilities. Regular coordination with admission teams and participation in strategic discussions to optimize counseling services will also be expected.

Qualifications

• Strong verbal and written communication skills to provide clear, concise guidance to students and parents
• Ability to engage in student counseling, prospect management, and admission guidance
• Proficiency in telecommunication, active listening, and maintaining student records accurately
• Problem-solving, interpersonal skills, and the ability to work collaboratively with team members
• Familiarity with academic programs, particularly in higher education, and the ability to explain them
• Prior experience in tele-counseling or student advisory roles is advantageous
• Educational qualification: Bachelor's degree in any field; certification or training in counseling will be considered a plus