Telesales Executive

Job Description

About Exly: Exly is an all-in-one business platform built for knowledge professionals, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator-backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how Coaches & Trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower these Coaches & Trainers to streamline their operations, enhance productivity, and achieve their business goals more efficiently. Role Overview: As a Sales & Customer Service Representative, you will play a key role in driving our business forward by engaging with both potential and existing customers. You’ll be at the forefront of delivering exceptional service while ensuring our clients’ needs are met with personalized solutions. Your efforts will directly impact our customer satisfaction and business growth. Key Responsibilities: ● Customer Engagement: Proactively reach out to potential customers to effectively pitch our courses and services, showcasing the value we bring to their lives and businesses. ● Client Relationship Management: Maintain strong relationships with existing customers by following up on dues, ensuring timely payments, and providing support as needed. ● Customer Insights: Collect essential customer data and information, contributing to a more tailored and efficient service experience. ● Problem Solving: Address customer concerns and resolve issues related to courses and services with a solutions-oriented approach. ● Accurate Record-Keeping: Document all sales activities, calls, and customer interactions in detail, ensuring information is up-to-date and accessible for future reference. ● Database Maintenance: Regularly update and maintain our customer database to ensure it reflects the most current and accurate information. ● Consultative Sales: Suggest solutions that are best suited to the customer’s needs and aspirations, guiding them to the right products and services. What We Offer: Joining Performance Marketing means becoming part of a fast-growing, high-impact team that’s passionate about solving real-world problems through technology. You’ll have a voice in shaping our future, a high level of ownership in your role, and the opportunity to make a lasting impact on both the company and our customers. Here’s what you can expect when you join us: ● Hybrid & Flexible Working Hours: Balance work and life with our flexible and hybrid work options. ● Collaborative Work Environment: A vibrant and inclusive culture where your contributions are valued and you can thrive alongside a talented team. ● Career Growth: Ample opportunities to develop your skills and advance within the company as we scale. Requirements: ● Currently pursuing or recently completed a bachelor's degree in any discipline. ● Good Communication Skills Show more Show less