Telesales Executive

Tele caller (Female) – 4 Years’ Experience

Position Overview

The Tele caller is responsible for handling inbound and outbound calls, generating leads, providing information to customers, and maintaining excellent customer service standards. With 4 years of experience, she is expected to have strong communication skills, the ability to handle customer queries efficiently, and contribute to the company’s sales and support goals.

Key Responsibilities1. Calling & Lead Generation

• Make outbound calls to prospective customers to promote products/services.
• Handle incoming calls and respond to customer inquiries professionally.
• Generate leads, qualify prospects, and schedule follow-ups for the sales team.

2. Customer Interaction

• Provide accurate information about products, pricing, and company offerings.
• Maintain a positive, helpful attitude during all interactions.
• Understand customer needs and guide them through appropriate solutions.

3. Data Management

• Update and maintain customer records in CRM or call logs.
• Track daily calls, leads generated, and conversion details.
• Ensure data accuracy and confidentiality.

4. Coordination

• Coordinate with the sales and marketing teams for lead transfer and follow-ups.
• Assist in promotional campaigns and outbound calling activities.
• Support customer service departments when needed.

5. Performance & Communication

• Meet daily/weekly/monthly calling and lead targets.
• Report call outcomes and customer feedback to supervisors.
• Participate in training sessions to improve product knowledge and communication techniques.

Required Skills & Qualifications

• Minimum 4 years of tele calling or customer service experience.
• Excellent verbal communication skills in English, Hindi, or regional languages (as required).
• Good listening skills and a customer-first approach.
• Ability to handle high call volumes with patience and professionalism.
• Basic computer knowledge (MS Office, CRM tools, email).
• Strong persuasion and negotiation abilities.

Personal Attributes

• Confident, polite, and well-spoken.
• Ability to work under pressure and meet targets.
• Strong interpersonal and problem-solving skills.
• Punctual, responsible, and self-motivated.

Job Types: Full-time, Walk-In

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Internet reimbursement

Experience:

• Receptionist: 3 years (Preferred)
• Telemarketing: 3 years (Preferred)
• Cold calling: 3 years (Preferred)

Work Location: In person