Customer Success Intern

About Exly: Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently. Website: www.exlyapp.com Requirements: Understand customer’s business and help them leverage Exly’s offerings to the maximum Sustain Exly’s growth by ensuring retention Provide unique insights based on customer interactions to support product development Setup processes and systems for customer support Handle and resolve customer requests and complaints Qualifications: Interpersonal skills, ability to form strong relationships Experience in setting up customer success systems and processes Analytical, ability to identify root cause of issues and fix problem systematically Active listener Self-driven & proactive Benefits: We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you! Work from Office Collaborative culture Vibrant and entrepreneurial work culture Healthcare insurance Career Growth opportunities Paid Opportunity Show more Show less