2786 Telecom Jobs - Page 36

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Primary country and city: India (IN) || Noida Req ID: 769161

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Automated Operations Engineer Job Stage: Job Stage 2 Primary Recruiter: Nitin Tushir Hiring Manager: Piush Kumar

Role Overview: We are looking for a talented Data Engineer to join our Pune team. In this role, youll play a critical part in designing, building, and optimizing data pipelines and infrastructure. Youll work closely with cross-functional teams to ensure data quality and help drive impactful business decisions through reliable data solutions. Key Responsibilities: Design, develop, and maintain scalable data pipelines and ETL processes using Python , PySpark , and SQL. Extract, transform, and load (ETL) data from a variety of structured and unstructured data sources. Write advanced SQL queries for data extraction, transformation, and aggregation. Develop and maintain data warehousing solutions to support analytics and reporting. Collaborate with data scientists, analysts, and engineering teams to ensure seamless data flows and high-quality data. Ensure data integrity , security , and consistency across all pipelines and storage layers. Conduct data integration and migration between systems and platforms. Required Skills : Strong proficiency in Databricks and PySpark for large-scale data processing and analytics. Hands-on experience with Elasticsearch for implementing search and analytics use cases Solid understanding of DevOps fundamentals, including packaging, deployment, and application delivery to production environments. Basic knowledge of cloud platforms, particularly Azure and Google Cloud Platform (GCP). Good understanding of Python, with the ability to write clean, maintainable, and efficient code.

Role: Finance Analyst Location: Sector 5, Salt Lake, Kolkata Company: Salescom Services Pvt ltd Shift Timings : 1:15 PM till 10:30 PM IST | Alternate Saturday till 6:30 PM IST Working Days: Monday to Friday, Alternate Saturdays Half Day Industry: Telecoms, Managed IT, Security Employment Type: Full Time Onsite Nature : Bookkeeping for Calcutta Operations, Payroll, GST, Compliance, day to day office admin & housekeeping supervision. Salary: 5 - 8 LPA Who are we: Salescom Services Private Limited is a hundred percent subsidiary of a British Technology business. We provide IT, security and Telecommunication products and services to Enterprise and SMEs. We as an organization value people who bring forth a combination of Talent, proactiveness and a never say never attitude! We enable you with the right kind of knowledge and skills that will help you develop into a productive and outstanding professional! Our expertise lies in 360-degree project management, customer success, revenue assurance, account management, billing & analytics, quality and compliance, web security and IT Helpdesk in the space of technology and telecommunications. We are backed by a combined experience of over two decades that the board members have in this space, operating successful ventures, and acquisitions over the years. The founding members of Salescom have operated in Australia and the United Kingdom, running successful, and widely known technology and telecommunication ventures, and in Dec-2019, decided to launch its first captive unit in the heart of the IT workforce space, - Sector V - Kolkata, West Bengal Role Description: Pertaining to this role, you d be a great fit, if you have been actively essaying a role in bookkeeping, basic accounting, managing office administration & all key functions that come within for effective functioning of the office. As the Finance Analyst, you would be directly responsible for proactively keeping bookkeeping functions for all finance items related to our Calcutta Office up to-date, safe upkeep of company & Directors Day to day finance needs, & ensure a seamless, functioning office operations. This role will also be heavily focused on someone who values & holds a proactive mindset in ensuring employee happiness & discipline structure all across day-to-day office & employee related processes such as daily company transportation & protecting company costs & budgets at all times. Role Pre-requisites: - Minimum 24 months experience in a similar role is a must. Hands on experience in GST, Compliance & Taxation Must have knowledge of Payroll, PF, Income Tax. Be able to demonstrate impeccable English communication skills Plenty of personality & a real passion for this role s tenets Loads of patience in crunch situations, willingness to fight extra mile for saving costs, creating employee happiness & adherence to company processes on the administration side. Intermediate to Advanced level expertise of MS Excel. Must take up role only if willing to be committed for the long term Job Responsibilities: Post and process journal entries to ensure all business transactions are recorded. Update accounts receivable and issue invoices. Update accounts payable and perform reconciliations Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines. Basic Knowledge of Telecom/ITES sector and/or tech related products preferable. Previous Experience in company trade-stock helps. Update financial data in databases to ensure that information will be accurate and immediately available when needed. Prepare and submit weekly/monthly financial reports. Assist colleagues in the preparation of monthly/yearly closings. Deliver accounting objectives under key timelines successfully Whats in it for you: Competitive salary, periodic reviews and performance-based bonuses. Comprehensive health insurance coverage for self and chosen family defendants. Professional development opportunities, including training and company funded certifications Collaborative and inclusive work environment that values diversity and creativity Caf facilities Free drop services back home How to Apply: Interested candidates are invited to submit their resume and cover letter to anshuman.dutta@salescom.in in confidence. Please label "Finance Analyst Application in the email subject line. All candidates will be treated equally, and we will base decisions on appointments on the merits of the candidates. We welcome applications from all candidates, regardless of any protected characteristic and are an equal opportunity employer Thanks! Team HR Salescom Services

Role Overview: We are looking for a highly analytical and process-focused RTM Lead to manage real-time operations of our multi-channel Customer Service team, handling Inbound, Outbound, Chat & Email support. The RTM Lead will be responsible for monitoring live performance, resource utilization, adherence to schedules, and implementing interventions to ensure service level targets are met consistently. Real-Time Monitoring & Management: Continuously monitor all live queues (Inbound Calls, Outbound, Chat, Email) to ensure SLA targets are met. Track occupancy, adherence, and shrinkage in real time and take proactive steps to minimize service level deviations. Manage call routing, skill-based call allocations, and reassignments as required. Collaborate with IT/Telecom teams for dialer or system-related issues impacting RTM performance. Schedule Adherence & Exception Handling: Ensure agents are adhering to assigned schedules, breaks, and login/logout times. Coordinate with Team Leaders for quick backfills during unplanned absences. SLA & KPI Management: Maintain daily/weekly Service Level, Average Handling Time (AHT), First Response Time (FRT) & Abandon Rate targets across all channels. Flag any potential breaches and trigger immediate mitigation actions. Reporting & Dashboard Management: Provide hourly, mid-shift, and end-of-day performance dashboards to stakeholders. Analyze patterns in real-time data to recommend shift adjustments or capacity plans.

Job Title : Customer Service Engineer Department : Customer Service Division Reporting to : Regional Service Manager Qualification : B-Tech/BE (Instrumentation & Control /Electronics/ Electronics & Telecom) Experience : 2-5 Years (Min. 2 Years experience in DCS/ESD) Location : Baroda, Gujarat On the job Travel : 80% Skills and Competency : Excellent knowledge of Instrumentation & Process control automation. Basic knowledge of IEC 61131 And IEC 61499 Standards. Hands-on experience in DCS/PLC if any Knowledge of Windows OS and Anti-virus management is an added advantage Antivirus, Security update, Networking and setting up the system-based project demand. Job Role : Member of Regional Service Team. Key Responsibility Areas : Dealing with typical customers like end users etc. Providing field service expertise, service execution and build relationships with users. Resolving DCS/ESD issues, hardware, firmware, application as needed. Building customer confidence and ease customer experience by supporting our drives supplied. Collaborating with sales and services teams to build relationships and support new projects with customers. Prefer with Cisco CCNP or equivalent networking experience. Preferred candidate with past Yokogawa Experience. Soft Skills: Good Communication and interpersonal skills Customer orientation Proactive and positive approach Accommodative attitude. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is building a cutting-edge Voice and Video Platform to power its Unified Communications (UCaaS) and Contact Center (CCaaS) solutions, serving over 100,000 businesses globally. This cloud-native, carrier-grade platform is central to the Nextiva Unified-CXM suite, delivering seamless voice, video, and messaging with 99.999% uptime and compliance with top security standards (HIPAA, SOC 2, GDPR). We re seeking a Software Engineer with deep real-time communications expertise to help design and evolve this mission-critical platform. You ll work with technologies like WebRTC and SIP to build scalable, low-latency systems for call signaling, media streaming, and processing. The role involves full lifecycle ownership from design and development to deployment and monitoring within a fast-paced, agile team. Ideal candidates are inventive engineers passionate about real-time media, distributed systems, and VoIP/telecom protocols. You ll collaborate closely with cross-functional teams and use automation and AI-assisted tools to deliver high-quality, reliable software. This role reports to the Senior Engineering Manager for the Voice & Video Platform Team within Nextiva s Product & Technology organization. Key Responsibilities Voice/Video Service Development: Design and maintain core services for voice and video calling, including call control, routing, conferencing, and recording using WebRTC and SIP. Ensure low-latency, high-volume performance. Real-Time Media Processing: Build and optimize audio/video streaming components using RTP, codecs (Opus, G.711, H.264), and DSP techniques like echo cancellation and jitter buffering to deliver high-quality communications. Platform Integration & Performance: Extend open-source telephony frameworks within a microservices architecture. Optimize system performance across networking, OS, and code layers to meet strict latency and throughput goals. Cloud-Native Infrastructure: Develop resilient, cloud-native services with active-active failover, high availability, and zero-downtime deployments using Docker, Kubernetes, and CI/CD pipelines. Feature Innovation & AI Integration: Collaborate on advanced features like smart call routing, video conferencing, and AI-powered voice agents, transcription, and sentiment analysis built with scalability, security, and compliance in mind. Quality & Automation: Own testing and quality with comprehensive unit/integration tests, CI pipelines, and AI-assisted tools. Simulate edge cases and stress conditions to ensure reliability. Cross-Team Collaboration: Work with Network Engineering, UCXM, Contact Center, and SRE teams to integrate telecom infrastructure and expose APIs/SDKs for client applications. Support troubleshooting for key customers when needed. DevOps & On-Call: Contribute to infrastructure automation, monitor service health, and participate in on-call rotations to resolve production issues and continuously improve system reliability. Documentation & Knowledge Sharing: Maintain clear technical documentation and share expertise through tech talks, postmortems, and mentoring. Stay current on real-time communications trends and bring innovations to the team. Success in this role is measured by delivering a highly reliable , scalable, and high-quality voice/video platform with five-nines uptime, excellent media performance, and timely feature delivery empowering seamless, AI-enhanced communication experiences for customers. Qualifications Education: Bachelor s in Computer Science, Engineering, or related field required; Master s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Real-Time Communications: 5+ years in VoIP/video systems with strong expertise in WebRTC and SIP. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Programming Skills: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Media & DSP: Knowledge of DSP techniques (echo cancellation, jitter buffering), media quality tuning, and video optimization (e.g., SFU architecture) is a plus. Security & Compliance: Understanding of VoIP security (TLS, SRTP, authentication) and compliance standards (HIPAA, GDPR, PCI). Able to design secure, privacy-conscious systems. Collaboration & Communication: Strong communicator and team player with Agile experience. Comfortable owning features end-to-end and working cross-functionally. Adaptability & Learning: Passion for staying current with RTC, cloud, and AI trends. Eager to experiment, learn, and improve continuously. Preferred: Experience in telecom, UCaaS, or CCaaS environments. Contributions to open-source RTC projects. Interest in AI/ML for call optimization or developer productivity. Relevant certifications (e.g., AWS, CCNP, voice tech). Why Join Nextiva s UCXM Platform Engineering Team? Build the Future of Business Communication: Your code will power millions of calls and meetings, directly impacting how businesses connect. Tackle Complex Challenges: Solve real-time, distributed systems problems at scale low latency, global reach, and high fidelity. Deliver Carrier-Grade Reliability: Learn to build systems with 99.999% uptime, mastering quality, resilience, and observability. Work with Modern Tech: Use a global, cloud-native stack (Kubernetes, microservices, C/C++, real-time media) with zero-downtime deployment practices. Thrive in a Collaborative Culture: Join a skilled, supportive team that values innovation, knowledge sharing, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-PJ1 #LI-HYBRID

A Salesforce Communication Cloud Vlocity CPQ customization would typically involve configuring, customizing, and extending Vlocitys CPQ (Configure, Price, Quote) functionality within the Salesforce Communication Cloud This would include working with the Enterprise Product Catalog (EPC), managing product versions, defining offer specifications, and implementing custom logic for pricing, discounts, and other sales-related processes Key Responsibilities: Configuration and Customization:Configure and customize Vlocity CPQ features within the Salesforce Communication Cloud, ensuring alignment with business requirements CPQ Development:Develop custom solutions using Vlocity technologies like DataRaptor, OmniScript, and Integration Procedures to extend CPQ functionality Product Catalog Management:Manage the Enterprise Product Catalog (EPC), including defining products, versions, and attributes, and ensuring data consistency Pricing and Quote Management:Implement and maintain complex pricing models, discounts, and quote approval processes within Vlocity CPQ Order Management:Work with Vlocity Order Management to ensure seamless integration between CPQ and order capture, facilitating efficient order processing Testing and Deployment:Develop and execute testing plans, ensuring the stability and performance of CPQ customizations and deployments Documentation:Maintain clear and concise documentation for CPQ configurations and custom solutions Collaboration:Collaborate with other teams, including sales, product, and IT, to understand business needs and implement effective solutions Skills and Experience: Salesforce CPQ: Extensive experience with Salesforce CPQ features and functionalities Vlocity: Proven experience with Vlocity technologies, including DataRaptor, OmniScript, and Integration Procedures Salesforce Development: Strong Salesforce development skills, including Apex, LWC, and Visualforce Configuration and Customization: Ability to configure and customize Salesforce and Vlocity CPQ Problem-solving: Strong analytical and problem-solving skills to identify and resolve issues in CPQ configuration and customization Communication: Excellent communication skills to effectively collaborate with various stakeholders Optional Skills:Vlocity Certification: Vlocity CPQ certifications (eg, Salesforce CPQ Specialist) Communications Cloud Knowledge: Experience with Salesforce Communications Cloud and its modules Industry-specific knowledge: Knowledge of specific industries served by Salesforce Communications Cloud (eg, telecom, media, utilities)

Job Role : SPM Service Program Management Experience : 6+ Years Location : Noida, Gurugram, Bangalore Responsibilities include: Business Relationship and Governance Management: Relationship Management: Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Skills and Qualifications 5+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word Preferred Qualifications: B.Tech/B.E. in any discipline. Postgraduate qualifications like MBA, MSc IT, or MCA. Telecom or Networking Domain experience mandatory Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) ITIL, Certificate mandatory.

Senior Data Modeller Telecom Domain Job Location: Anywhere in India ( Preferred location - Gurugram , Noida , Hyderabad , Bangalore ) Experience: 7+ Years Domain: Telecommunications Job Summary: We are hiring a Senior Data Modeller with strong telecom domain expertise. You will design and standardize enterprise-wide data models across domains like Customer, Product, Billing, and Network, ensuring alignment with TM Forum standards (SID, eTOM). You'll collaborate with cross-functional teams to translate business needs into scalable, governed data structures, supporting analytics, ML, and digital transformation. Key Responsibilities: Design logical/physical data models for telecom domains Align models with TM Forum SID, eTOM, ODA, and data mesh principles Develop schemas (normalized, Star, Snowflake) based on business needs Maintain data lineage, metadata, and version control Collaborate with engineering teams on Azure, Databricks implementations Tag data for privacy, compliance (GDPR), and data quality Required Skills: 7+ years in data modelling, 3+ years in telecom domain Proficient in TM Forum standards and telecom business processes Hands-on with data modeling tools (SSAS, dbt, Informatica) Expertise in SQL, metadata documentation, schema design Cloud experience: Azure Synapse, Databricks, Snowflake Experience in CRM, billing, network usage, campaign data models Familiar with data mesh, domain-driven design, and regulatory frameworks Education: Bachelors or Masters in CS, Telecom Engineering, or related field Please go the JD and If you are interested, kindly share your updated resume along with the following details:Few bullet points on Current CTC (fixed plus variable) Offer in hand (fixed plus variable) Expected CTC Notice period Few points on relevant skills and experience Email: sp@intellisearchonline.net

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Telecom Networks. Experience8-10 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Telecom NMS South Bound Protocol Stack. Experience3-5 Years.

Shape the future of Core and Autonomous Networks! As a Product Manager, you'll own the entire lifecycle of our products and services, from initial concept and scaling to sunsetting. You'll drive product excellence, ensuring a fantastic customer experience and maximizing customer value. This role offers the chance to craft product roadmaps, guide delivery and sales strategies, and directly impact our revenue and profitability goals. Ready to make a significant contribution You have: Over 10 years in Mobile networks, with a focus on core systems, including Subscriber Data Management, Packet Core, IMS, and policy. Good knowledge of CNS Automation/AI and Autonomous networks' portfolio. Drove Core, Autonomous networks' customer experience, especially Tier 1s is a strong pre-requisite. Familiarity with 3GPP standardization process It would be nice if you also had: Flaire to communicate with external customers or vendors. Ability to influence others internally and externally on policies, practices, and procedures. Cross-cultural knowledge and a global mindset. Interpret demanding internal or external business issues and develop an innovative 5G Core and Autonomous networks roadmap that helps to sustain competition. Align with the sales team and customers on key 5G Core and Autonomous networks roadmap priorities. Ensure that 5G Core and Autonomous networks roadmap follows 3GPPs and cross-product functionality is correctly prioritized. Influence strategic outcomes for 5G Core and Autonomous Networks evolution towards 5G Advanced and 6G evolution and solve highly demanding problems with complex judgment. Independently develop concepts to set the professional direction of CNS 5G core and Autonomous Networks Acts as a senior subject-matter expert, at a global or regional level and contributes to the effective contribution of key financial KPIs (P&L). Often drive functional teams or projects with considerable resource requirements, risk, and complexity, and handle day-to-day staff management issues, including resource management and allocation of work.

The Technical Manager is responsible for management of all the technical management activities defined in Customer contract in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Acts as primary technical interface and first technical escalation point within the Customer project. You have: Acts as primary technical interface and first technical escalation point within the Customer project*. Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology. Supports Project Execution Owner (PEO) in project planning and delivery Acceptance. Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed. Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade. Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions. Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented. It would be nice if you also had: Ensures network availability with Care project team. Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations). When applicable supports Solution Managers to review adopted solutions and assumptions.*The term customer project refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business. Technical contact and reference person for medium and big sized projects. Working together with Project management and technical staff Manages all the technical management activities defined in Customer contract with large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Leads Technical Managers in respective Market/Region/BG. Ensures Technical Managers on-boarding/off-boarding, defines capability plans and coaches Technical Managers. Participates in Technical Management practice development.

In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructuregroup is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. Bachelors degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. 0-2 years of experience in telecom/optical network testing or QA. Strong understanding of optical networking concepts such as DWDM, SDH/SONET, OTN, Ethernet, ROADM, and fiber topologies. Hands-on experience with optical network planning/design tools Familiarity with Layer 0/1/2 network topologies and traffic engineering principles. Experience with test management and defect tracking tools (e.g., JIRA, TestRail). Knowledge of scripting languages (Python, Selenium, Rest API) for automation is a plus. Strong analytical and problem-solving skills. Knowledge of network inventory and service provisioning tools. Familiarity with ITU-T, MEF, and IEEE telecom standards. Experience with network simulation/emulation environments. Exposure to agile development and DevOps practices. Understanding of network performance metrics and KPIs. Test and validate optical network planning tools (e.g., for DWDM, OTN, ROADM, GMPLS, etc.) for accuracy, performance, and reliability. Develop and execute detailed test plans, test cases, and test scripts based on functional and technical specifications. Perform functional, regression, integration, and system testing on new and existing software modules. Simulate and validate real-world network scenarios using the planning tool. Identify, report, and track software defects using bug tracking tools (e.g., JIRA, Bugzilla). Collaborate with developers, network engineers, and product managers to troubleshoot issues and refine tool performance. Provide feedback on usability, interface design, and overall product behavior. Maintain test documentation and contribute to continuous improvement of QA processes.

About The Role Customer Operations CHAT- Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Flexible 24x7 Specialisation International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. They must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. They must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews eClerx Customer Operations eClerx Customer Operations specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior Omni channel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help our clients improve sales and retention, while reducing costs and enhancing customer satisfaction. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Drive zonal sales plans to meet targets, lead and coach teams, analyze markets, collaborate cross-functionally, boost customer retention, and identify growth opportunities. Report insights and adapt strategies based on performance and trends.

Drive zonal sales plans to meet targets, lead and coach teams, analyze markets, collaborate cross-functionally, boost customer retention, and identify growth opportunities. Report insights and adapt strategies based on performance and trends.

Ansible Developers Design and implement network automation playbooks using Ansible to manage TelCo network fabric and infrastructure. Ansible playbook designer and developer with min 8Yrs+ exp in telco infrastructure mgmt. • Exp with IBM Watson X

Hiring For: Customer Service, Inbound Sales, Outbound Sales, Tech Support and few more. Salary up to 38k In Hand + Incentives Both side cabs 24/7 Shifts. If interested call Shreya 8595050095 Nikhil 9818312193, 8882563423 Required Candidate profile Candidate must have excellent communication skills. Candidate must have at least 3 months of Bpo Experience to apply.

Job Description: We are hiring for Customer Service and Technical Support Executives for a leading US Telecom process. Candidates with prior experience in international voice support, especially in telecom or technical domains, are encouraged to apply. Roles & Responsibilities: Handle inbound customer queries related to telecom services (internet, phone, broadband, etc.) Troubleshoot technical issues and provide accurate solutions Ensure high levels of customer satisfaction and timely resolution Maintain call quality and follow compliance guidelines Work closely with team leads and QA for feedback implementation Eligibility Criteria: Minimum 6 months to 2 years of experience in International Voice Process / Technical Support / Telecom Process Excellent communication skills in English Graduate/Undergraduate both can apply Immediate Joiners Preferred Perks & Benefits: Fixed salary + performance-based incentives Growth opportunities within the organization Paid training and upskilling Safe and reliable both-side cabs Interested candidates can reach out to {Sadhika at 9811174195}.

Greeting!! We are hiring for international voice process Interested candidates can call or share their CV to Muskaan at 8884496984 Job role: Customer Advisor Shift: US rotational shift Salary: upto 6.5 lpa Location: Koramangala 2 way cabs will be provided upto 20 km Role & responsibilities: Inbound Call Handling Receive and respond to customer calls regarding products, services, or orders. Make outbound calls for follow-ups, feedback, or escalation updates. Issue Resolution Troubleshoot problems or concerns related to products/services. Provide accurate information and solutions in a timely manner. Escalate complex issues to senior teams when needed. Customer Interaction Management Maintain a polite, empathetic, and professional tone at all times. Build rapport with customers to understand and address their needs effectively. Document interactions accurately in CRM systems or call logs. Product/Service Knowledge Stay updated on company products, services, policies, and procedures. Communicate features, benefits, and updates clearly to customers. Performance Metrics Achieve targets like Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), etc. Actively seek feedback and apply coaching recommendations. Preferred candidate profile Min 1 yr of experience in international voice process UG/ Graduates are fine Excellent at communication Thanks and regards, Muskaan Rivera Manpower Services

Process - International Voice Process >Any Grad with excellent communication skills can apply >Freshers up to 3.5 LPA >Rotational Shifts (Including Night Shifts) 5 Days Working Call Vanshita- 9910807579 Diya- 9990040566 Required Candidate profile Candidates should have good communication skills and comfortable for night shifts . Candidates should be an immediate joiner Perks and benefits Incentives Cabs

Wissen Technology is Hiring fo r Data Engineer About Wissen Technology: Wissen Technology is a globally recognized organization known for building solid technology teams, working with major financial institutions, and delivering high-quality solutions in IT services. With a strong presence in the financial industry, we provide cutting-edge solutions to address complex business challenges. Role Overview: We are looking for a talented Data Engineer to join our Pune team. In this role, youll play a critical part in designing, building, and optimizing data pipelines and infrastructure. Youll work closely with cross-functional teams to ensure data quality and help drive impactful business decisions through reliable data solutions. Key Responsibilities: Design, develop, and maintain scalable data pipelines and ETL processes using Python , PySpark , and SQL. Extract, transform, and load (ETL) data from a variety of structured and unstructured data sources. Write advanced SQL queries for data extraction, transformation, and aggregation. Develop and maintain data warehousing solutions to support analytics and reporting. Collaborate with data scientists, analysts, and engineering teams to ensure seamless data flows and high-quality data. Ensure data integrity , security , and consistency across all pipelines and storage layers. Conduct data integration and migration between systems and platforms. Required Skills : Strong proficiency in Databricks and PySpark for large-scale data processing and analytics. Hands-on experience with Elasticsearch for implementing search and analytics use cases Solid understanding of DevOps fundamentals, including packaging, deployment, and application delivery to production environments. Basic knowledge of cloud platforms, particularly Azure and Google Cloud Platform (GCP). Good understanding of Python, with the ability to write clean, maintainable, and efficient code. The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products. We offer an array of services including Core Business Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud Adoption, Mobility, Digital Adoption, Agile & DevOps, Quality Assurance & Test Automation.Over the years, Wissen Group has successfully delivered $1 billion worth of projects for more than 20 of the Fortune 500 companies. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always \u2018first time right. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them with the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients. We have been certified as a Great Place to Work company for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. Great Place to Work Certification is recognized world over by employees and employers alike and is considered the \u2018Gold Standard. Wissen Technology has created a Great Place to Work by excelling in all dimensions - High-Trust, High-Performance Culture, Credibility, Respect, Fairness, Pride and Camaraderie. Website: www.wissen.com ","

Work Experience : 0-3 years in a similar job profile Educational Qualification : B.E or B.Tech in Mechanical Engineering/Mechatronics School : Must have scored distinction in Physics, Chemistry and Maths Attributes : Very sound application knowledge of Maths and Physics and high ability in solving numerical problems. Ability to identify and define a problem is a must. Job Responsibilities : An automation specialist at Innomation is at the heart of any project and is involved from conceptualization to commissioning of the automation solution. Due to the variety of tasks involved and skills required, the candidate shall be undergoing on the job training for up to 2 years. Post this training period, the automation specialist shall be deputed to a project and shall be responsible for the following. Site study, data gathering and application study post inquiry receipt. Conceptualization of a solution, prototyping and validation of the concept along with R&D team. Costing and building a techno-commercial proposal along with marketing team. Discussions, negotiations, and finalization of the order along with the marketing team. Design, detail engineering for manufacturability of parts and development of the automation solution from concept to 2D drawings and validation of the design w.r.t the projects technical and commercial deliverables. Ability to use mechanical engineering subjects for design analysis is a must. Planning and coordination with the manufacturing and procurement team for timey delivery of all components within budget. Coordination between the manufacturing team and the quality control team for decisions regarding accept, re-work, reject for all components. Planning and supervising the assembly team for machine assembly. Planning and supervising the wiring team for machine wiring and integration. Planning and supervising the PLC programming team in developing the machine software. Testing and troubleshooting the machine and ensuring that the machine performance is at par or above the deliverables and if required modifying the machine design to ensure the same. Demonstration of the machine performance at Innomation factory to client and ensuring client satisfaction. Planning and supervising the packing and forwarding team in transportation of the machine from the Innomations factory to the clients factory. Planning & supervising the installation & commissioning team in demonstrating the machine performance to the client at site to the clients satisfaction and subsequently handing over the machine to the client. Coordination between the client and our service team to ensure the client can utilize the machine as per the performance deliverables guaranteed. Skills Required : Advanced knowledge in AutoCAD, Autodesk Inventor, MS Office is required for the job and shall be part of the training. However, prior knowledge is a bonus. Fundamentals of mechanical engineering, especially core subjects such as design of machine elements, mechanisms, manufacturing methods and metallurgy are essential. Ability to follow directions, manage multiple tasks, meet deadlines, and respond to urgent requests in a positive manner. Good organizational skills, accuracy, and attention to detail. Must be able to communicate professionally during stressful situations, resolving problems effectively and positively. Team player with a positive attitude, strong verbal and written communication skills and excellent interpersonal skills. Able to sustain extensive periods of travel and working in harsh industrial environments.