About The Role Customer Operations-Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Senior Manager Specialisation- International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities- transforming everyday touchpoints into a superior customer experience.

Hi everyone. Open Positions in the Business Analysis - CRM Subject Matter Expert Role Greetings from Tekaccel! This is an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Skill: Business Analysis - CRM Subject matter expert Experience: 9+ years Location: Gurugram, Hyderabad Work mode: WFO Looking for immediate joiners Hire type: Contract to hire *** We have a requirement for 1 BA who is a CRM subject matter expert. Need not be from the telecom sector; if a legal background, that will definitely help. *** Shift TimingsMonday to Friday, UK Shift (IST 01:30 PM to 10:00 PM / IST 02:30 PM to 11:00 PM (daylight saving)). Job Description: -->An overall experience of around 9 years with a minimum of 7 years in a Business Analyst role. -->Proven experience in requirements gathering tools/techniques, including user stories, use cases, Process Modelling, and workshops/interviews. -->Proven experience in business analysis tasks on large-scale CRM implementations in professional services organisations. -->Data analysis skills (data flow diagrams, data modelling, data migration, and integration strategies). -->Excellent communication skills in order to engage, lead, and influence stakeholders at all levels of the business. If interested, candidates, please share your updated resume at naveen@tekaccel.com or WhatsApp at +91 7997763537 Tekaccel Software Services India

Responsibilities: - Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the company's reputation - Go the "extra mile" to meet sales quota and facilitate future sales - Keep records of calls and sales and note useful information

Role & responsibilities telecom sales campaign for Noida location, need candidates with excellent comms 1 year sales experience. Preferred candidate profile inetrnational voice experience required telecom experience

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 6364822002 / 9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9901777673 / 9606557106 / 6364822002 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Join the Communications Technology Group (CTG) at HCLTech! With over 30 years of unparalleled industry experience, CTG is a powerhouse in the Communications and Media Industry, proudly serving more than 100 telecom customers, including 20 of the world's top 30 telecom giants. At CTG, we harness the power of the latest technologiesAI, Cloud, 5G, Analytics, and Security—to deliver innovative solutions that drive the future of telecommunications. Our extensive product and service portfolio spans Business Support Systems (BSS), Network Applications, Service Cloudification, and Data Intelligence, ensuring we stay ahead in a rapidly evolving market. At CTG, we believe in the power of collaboration. Our teams work closely together, sharing knowledge and expertise to drive innovation and achieve excellence. We foster a culture of open communication and teamwork, ensuring that every voice is heard, and every idea is valued. Join us and collaborate with some of the brightest minds in the industry to shape the future of communications technology. We are committed to the continuous growth and development of our team members. At CTG, you will have access to a wide range of development opportunities to enhance your skills through our comprehensive training programs and gain industry-recognized certifications in cutting-edge technologies. Join us and be a part of a dynamic team that’s shaping the future of communications technology with cutting-edge solutions and a strong market presence! HCL Tech is Hiring for Solution Architect – Telecom | 5G & Java Technologies for one of the leading clients "Come join us in reshaping the future”. Qualification Required: BE/B.Tech/M. Tech/MCA educational background. Work Location: Bangalore Exp: 10 to 12 Yrs Job Description: Strong experience in telecom domain architecture, especially in 4G/5G network solutions Deep expertise in Java, J2EE, and related frameworks (Spring, Hibernate, etc.) Hands-on experience in designing microservices, REST APIs, and container-based deployments (Docker, Kubernetes) Solid understanding of telecom protocols such as Diameter, SIP, GTP, HTTP/2, Radius Familiarity with cloud platforms (AWS, Azure, or private cloud) Experience working with OSS/BSS, policy control, and subscriber data management solutions Exposure to 3GPP standards, 5G SA/NSA, and network slicing concepts Working knowledge of DevOps, CI/CD pipelines, and Agile methodologies Experience with OpenStack, ONAP, or other network orchestration tools Understanding of network security, authentication protocols, and identity management If you see that you will be right fit for this opportunity, then kindly share your updated profile to “Chandru.c@hcltech.com” How You’ll Grow At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why Us We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees Our company is extremely diverse with 165 nationalities represented We offer the opportunity to work with colleagues across the globe We offer a virtual-first work environment, promoting a good work-life integration and real flexibility We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark We offer comprehensive benefits for all employees We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect Role & responsibilities

Hi Candidate, eClerx is Hiring for Senior Process Manager role. Location : Airoli, Navi Mumbai Requirement : 10+ years of experience in International BPO - Customer Service Handled Voice process experience is required Excellent Communication Skill Flexible with 24*7 (US Shift) Prefered -He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Roles and Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Prepares performance reports by collecting, analysing, and summarizing data and trends Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 10+ years and should be a graduate or post graduate in any specialization. Interested Candidate kindly share your resume on sushmita.gaikwad01@eclerx.com Thanks & Regards, Sushmita Gaikwad Associate Process Manager HR Recruitment eClerx Service Limited Contact No - 8788486610

We are looking for an experienced and driven Business Development Manager to join our team . The ideal candidate will have a background in selling 5G/4G telecom products or solutions , preferably to OEMs or through direct experience in the telecom test and validation space . Role & responsibilities Identify, qualify, and pursue business opportunities in the 5G/4G telecom ecosystem Develop and maintain strong relationships with OEMs, telecom vendors , and network operators, system integrators. Own the end-to-end sales cycle: lead generation, solution demo, proposal creation, RFP/RFI handling, pricing, and negotiation Present Rebacas products and solutions to both technical and executive-level stakeholders Create tailored value propositions and sales pitches based on customer needs Collaborate with internal teams (product, delivery, and marketing) to align solutions with market demand Represent Rebaca at industry events and client engagements Preferred candidate profile 4+ years of experience in B2B telecom sales, with minimum 2 years selling 5G/4G products or solutions Experience working with or selling to OEMs or telecom testing/validation companies. Proven ability to sell technical telecom products such as test tools, validation solutions, RAN/Core technologies , or network orchestration platforms Solid understanding of 5G/4G technologies , including RAN, Core, MEC, and Network Slicing Strong communication, presentation, and client engagement skills Pre Sales and Product managers are not eligible for this role. This is a pure Business development profile.

Assist in developing & executing strategic sales plans. Monitor sales performance & provide regular reports. Maintain long-term relationships with key customers. Lead and motivate the sales & marketing team. Drive business growth through the team Required Candidate profile Any graduate with min 2 year of sales experience Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 8799635978 Sr HR Akash C

As a FPGA Verification Engineer at Nokia, you will work for a high complexity DWDM equipment for LH/ULH applications. You will work in close collaboration with multi location cross-functional R & D teams. Our work includes everything from product concept to finished product - a process that spans over the entire development cycle. The team takes full responsibility for delivery on time with the right quality. This role typically requires 3-6 years of experience developing SystemVerilog UVM-based test environments and implementing comprehensive test plans - at block, sub-chip and chip levels Strong proficiency in Hardware Verification Languages (HVL), with practical coding experience for verification tasks Practical experience using industry-standard simulators such as VCS, NC-Sim, or ModelSim (MTI), along with strong skills in waveform-based debugging. Solid understanding and practical application of UVM or similar modern verification methodologies. Experience with scripting languages such as Perl is highly valued and will help you stand out. It would be nice if you also had: Working knowledge of RTL design and familiarity with technologies like Ethernet, PCIe, and preferably telecom protocols. Strong analytical, troubleshooting, and problem-solving skills, with a structured and thorough approach to work. Good written and oral communication skills are required. Excellent written and verbal communication skills. Flexible, innovative, and self-driven team player with a strong willingness to take initiative. Design and develop comprehensive FPGA verification plans. Create and implement verification environments and testbenches. Develop and execute test scenarios for running simulations. Perform coverage analysis to ensure thorough verification. Provide lab support during FPGA and board bring-up phases. Collaborate closely with design and system teams to drive verification solutions. Independently manage verification tasks and projects. What We Offer: Opportunity to work in short product development cycles, allowing you to quickly see the real impact of your contributions on products and business success. International career development opportunities with internal mobility programs that encourage professional growth and advancement within the company. Access to a variety of social, wellness, and hobby clubs to support a balanced lifestyle and foster a sense of community. A friendly, inclusive, and supportive atmosphere where collaboration and mutual respect are core values. The chance to work alongside highly skilled, motivated, and innovative colleagues who are passionate about technology and excellence.

Those in Maximo consulting at PwC will specialise in Maximo applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to Maximo software. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements. Experience 7+ years Staff Level Manager

Assist in developing & executing strategic sales plans. Monitor sales performance & provide regular reports. Maintain long-term relationships with key customers. Lead and motivate the sales & marketing team. Drive business growth through the team Required Candidate profile Any graduate with min 2 year of sales experience Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 8799635978 Sr HR Akash C

GRC Lead will manage and strengthen our Governance, Risk, and Compliance (GRC) initiatives for Managed Security Services (MSS) within the Telecom sector. The GRC Lead will be responsible for ensuring that the services we provide to our telecom clients adhere to industry standards, regulatory requirements, and robust risk management practices. This individual will play a key role in aligning our security services with client business objectives, improving our security posture, and ensuring compliance with telecom-specific regulations and frameworks. You have: 7+ years of experience in Governance, Risk, and Compliance (GRC), with at least 3 years in telecom or Managed Security Services (MSS) with a degree in Telecommunication Engineering, Computer Science, Information Security, or a related field (B.E/B.Tech/M.E/M.Tech/MCA). Expertise in telecom-specific security technologies: Firewalls, IDS/IPS, SIEM, encryption, access management, and incident response platforms. Experience working with security and compliance frameworks: ISO 27001, NIST CSF, PCI-DSS, GDPR, NIST SP 800-53, ETSI EN 303 645, also telecom infrastructure, including MPLS, 5G, IoT, and SDN/NFV. Familiarity with GRC tools such as RSA Archer, ServiceNow GRC, or MetricStream. Experience in telecom risk management processes, regulatory assessments, and vendor risk governance. It would be nice if you also had: Industry certifications such as CISM, CISA, CISSP, CRISC, ISO 27001 Lead Auditor/Implementer, TOGAF, or ITIL. Experience in stakeholder management, including executive communication, regulatory liaison, and conflict resolution with auditors or vendors. Strong analytical, negotiation, and project management skills in a cross-functional, multicultural telecom environment. Provide security governance leadership tailored to telecom networks, including mobile, 5G, SDN/NFV, and MPLS environments. Lead risk assessment, threat modeling, and management activities for telecom networks and emerging technologies like IoT and cloud. Ensure compliance with global and local telecom regulatory requirements (e.g., TRAI, DoT, GDPR, FCC, ETSI) through audits, reviews, and reporting. Manage and maintain telecom-specific security policies, technical and administrative controls, and compliance frameworks (ISO 27001, NIST, PCI-DSS). Act as the prime security and compliance interface towards customers, internal teams, auditors, subcontractors, and third-party suppliers. Develop and maintain a risk register, tracking treatment plans and mitigation strategies across client environments. Provide proactive consultation and guidance to customers regarding security best practices and compliance requirements. Oversee incident and crisis response activities to minimize business impact and regulatory exposure, ensuring adherence to notification guidelines. Ensure vendor security due diligence, contract compliance, and ongoing third-party risk monitoring within the telecom supply chain.

In your role as a Business Process Consultant - SAP BRIM Convergent Charging, you will be responsible to provide advisory and implementation services to evaluate, design, and configure end to end business processes as per BRIM standard processes for cross industries. You will collaborate closely work with your team members to ensure success of the customer. Business Process Consultant will drive innovation, and guide customer transformations with excellent product knowledge and confidence. In your day-to-day you will: Acts as trusted advisor on strategic accounts and faces to client middle and top management level Implementation SAP Convergent Charging and proficient with tools i.e. core tool, cat tool, Bart tool and IEC. Design and configure Consume to cash, Pre-paid and post-paid scenarios of cross industries Designing and configuration of e2e convergent charging processes with Integration of SAP Convergent Invoicing, Convergent Mediation and SOM. Designing and configuration of Charge plans, charges, and refill plans, refill logic, translation tables, pricing macros etc. Possess decent understanding of Java API s and SOAP Web services. Hands on in designing Rating Process, Charging Process, Refilling and Rerating, Session Rating. Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from convergent charging. Prepare business process design document as per the customer requirement . Support knowledge sharing initiatives and identify training needs for strategic areas Define and maintain consulting services definition & maintenance and service delivery to the customer Engage with C-level stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective Provide expert consulting services for customers What you bring Do you carry a minimum of 7 years total experience with 3-4 years of experience in convergent charging implementation? Are you expert in designing and delivering e2e Convergent Charging processes for cross industry customer? Are you skilled in managing senior customer as well as internal stakeholders? Are you analytical, self-motivated, and enjoy problem solving? Do you enjoy continuous learning and working efficiently in a fast-paced environment? If this sounds like you, do you also bring: Possess in depth knowledge in the Implementation of BRIM Convergent Charging processes for cross industry Experience in implementation of S/4HANA BRIM solution for cross industry customers Hands on experience and deep knowledge of account receivables, accounts payables, security deposits, instalment plan, collection strategy, refunds, write-off, reconciliation Deep understanding of SAPs S/4HANA Utilities solution and service offerings including packaged solutions Clear alignment and cooperation across Client and SAP teams. Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system and preparing functional specifications and project relevant documentation. Innovation mindset in identifying and developing new cross-customer topics. Graduate / Post-Graduate degree in Management, in Commerce or CA, ICWA, IT or Engineering, or equivalent Telecom industry experience. Certification on BRIM will be plus Excellent communication and presentation skills Team player and ability to work successfully in culturally diverse environments.

Domain Architect CTC - 34L to 35 L Total exp and relevant exp - 7 y Telecom exp must 3 year POSITION SUMMARY We are seeking an experienced Domain Architect specializing in CPQ (Configure, Price, Quote), COM (Customer Order Management) and Commercial Analysis solutions within the telecommunications sector. The ideal candidate will have extensive experience designing scalable solutions tailored to telecom-specific challenges, including product catalog complexity, bundling, and real-time service provisioning. This role is pivotal in enhancing customer experiences, streamlining order management, and driving innovation in the telecom domain. This is a strategic role with delivery influence and architecture authority across CPQ/COM domains. Youll be working closely with C-level stakeholders, product owners, and engineering leads to drive innovation and digital transformation in telecom BSS. KEY ACCOUNTABILITIES As a Domain Architect, you will play a crucial role in the high-level design and low level design lifecycle. Strategic Leadership • Define and implement architectural roadmaps for CPQ/COM aligned with digital business strategies. Influence transformation initiatives across pricing, bundling, and order orchestration. Solution Design and Architecture • Design scalable, high-performance CPQ/COM architectures addressing telecom-specific needs (e.g., bundling, provisioning, SLA-driven fulfillment). Ensure compliance with TMF ODA and Open APIs. Ensure solutions are scalable, maintainable, and meet business requirements. Technology Expertise • Apply hands-on experience with platforms like Amdocs, Netcracker, Salesforce CPQ. Lead integration with OSS/BSS systems and cloud-native components. Collaboration • Engage with business and technical stakeholders to drive cross-domain solutioning. Provide technical guidance to Technical Business Analysts and Technical Product Owners on work assigned to Engineering. Align architecture delivery with development, testing, and operations teams. Governance • Participate and showcase in architecture reviews, define governance frameworks, and enforce best practices. Ensure alignment with industry standards (eTOM, TMF, MEF). Continuous Improvement • Identify opportunities for automation and modernization. Track telecom advancements like 5G, IoT, and network slicing for architectural adoption. Mentorship and Leadership • Mentor Mid-level & Senior Engineers, providing guidance and support. Foster a collaborative and innovative team environment. Problem Solving • React to production incidents within SLAs. Provide multiple viable solutions with clearly articulated advantages and disadvantages. QUALIFICATIONS / EXPERIENCE / KNOWLEDGE REQUIRED Proficiency levels: Foundational/Proficient/Advanced/Expert Criteria Proficiency Must/Nice-to-have Education Bachelor's or Masters in Computer Science, IT, or Telecom Must Industry Experience 7+ years in IT architecture, 3+ in telecom CPQ/COM Must Domain Expertise Telecom CPQ/COM Solution Design/Architecture, OSS/BSS Integration Must Tools & Platforms Amdocs, Netcracker, Salesforce CPQ, Ericsson, custom OSS/BSS Must Standards & Frameworks TOGAF, TM Forum, eTOM, Open APIs Must Tech Stack Familiarity APIs, Microservices, Cloud (AWS/Azure), Middleware Must Emerging Tech 5G, IoT, Network Slicing Nice Methodologies Agile/Scrum, DevOps, CI/CD Nice

Role Purpose: Supports the requirements of Accounts for Sterlite. Provides end to end support to Aaccount Manager Key Accountabilities: 1. Maintains customer education material/documents about customized offerings of the business unit (products / services / software) 2. Updates and maintains a repository of customer points of contact for business development/repeat business opportunities 3. Develops documentation/presentations for new business pitches and on boarding of new clients 4. Implements new methods of engagement for existing key accounts 5. Provides on ground support for special programs for key accounts 6. Contacts existing customers to discuss and give recommendations on simple queries and how specific products or services can meet their needs Preferred Experience and Qualification: Prior experience in product / service / software business in the sub-region. Graduate with MBA 5-10 years experience Role Description Role Title Account Manager - Lead Role Purpose New Position for SCB Sales Working with (Reporting Relationship) AGM Sales Grade @ STL M5/M6 What the role entails (Key Responsibilities) (Indicative -The role is bigger) 1. Key account management - India region (B2B Role) 2. Business development (Hunting for new clients) 3. Techno commercial operations 4. Sales and Marketing of solutions/products 5. CXO level engagements What we are looking for in you (Skills, Knowledge, Special Attributes, Mobility) 1. Having an experience in B2B Sales - OEM/Telecom domain experience is must 2. Market understanding in structure cable business is must/preferred 3. Competition awareness 4. Strong relationship building with clients 5. Strong performer 6. Roadmap to achieve Sales target Location Bangalore

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling. You will bring: Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. IP Security protocols- IPSEC, GRE, VPN, CGNat. CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good Communication & trouble-shooting skills. 2-6 years of relevant in IP Domain

Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules. Develop and maintain customer journeys, treatments, and channels within the CDH framework. Build and optimize adaptive models, predictive models, and AI-based decisioning components to improve engagement and conversion. Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals. Implement real-time container-based decisioning to enable contextual customer engagement across multiple channels (web, mobile, contact center, etc). Configure audiences, eligibility rules, and propositions for targeted personalization. Monitor and tune strategy performance, relevance scores, and engagement metrics to improve outcomes. Work with business stakeholders, data scientists, and technical teams to define requirements and align CDH use cases. Integrate Pega CDH with CRM, marketing platforms, data lakes, and external APIs for real-time and batch data flows. Leverage customer profiles, behavior, and intent signals to drive dynamic engagement strategies. Continuously improve decisioning logic and model performance based on business results and A/B testing insights. Stay updated on Pega CDH product updates and roadmap, bringing new features and innovations into play. Ensure solutions follow Pega best practices, guardrails, and governance standards. Requirements To be successful in this role, you should meet the following requirements: 5+ years of hands-on experience exclusively in Pega CDH (Customer Decision Hub). Strong understanding of Next-Best-Action Designer, Customer Profile Designer, Engagement Policies, and Strategy Designer. Proven experience with adaptive and predictive models, real-time containers, and decision strategies. Familiarity with Pega NBAA, Pega Marketing (legacy), and Pega Data Flows. Experience in 1:1 customer engagement, cross-channel personalization, and real-time decisioning. Strong grasp of data models, customer segmentation, and marketing KPIs. Ability to work with SQL, JSON/XML, APIs, and data integration techniques. Experience in banking, telecom, insurance, or retail domains using Pega CDH is a plus. Familiarity with AI/ML concepts and marketing analytics tools is beneficial Certification as Certified system architect and Pega Decisioning Consultant is preferred. Certification as Certified Senior System architect or Lead System Architect is preferred.

Managing team of sales & achieve Business goals. Maintain good relationship with stakeholders. Onboarding team of DSAs & channel partners for new business. Revenue generation through new customer acquisition. Handling pre & post sales activities. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 8799635978 Sr HR Akash C Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Mission: Inspiring Collaboration: Making every Interaction count Background: STL is a global leader in optical and digital solutions, providing comprehensive digital transformation services, including product engineering, cloud, cybersecurity, data & AI, enterprise SaaS, and Unified Communication Solutions. Collaborating globally, we envision a future where businesses thrive through seamless connections and collaborative excellence. Guided by relentless innovation, STL Neox is a global AI-enabled Helpdesk and Unified Communication product. We offer cutting-edge UCaaS and CCaaS solutions prioritizing CX, including top-tier Hosted PBX, Softswitch tech, AI-driven solutions, Omni-channel engagement, and advanced Contact Centre services. Through Conversational AI, we ensure every interaction counts, empowering businesses to thrive with seamless connections. At STL Neox, we're looking for team players who prioritize customer satisfaction, embrace challenges with a "never say NO" attitude, and thrive on entrepreneurial thinking. If you're proactive, creative, and committed to shared success, join us in shaping a dynamic and inclusive workplace. Job Overview As an Assistant Manager - Sales, you will play a pivotal role in driving revenue growth by expanding our partner channels, managing government sales, and overseeing enterprise sales strategies. Your responsibilities will include building strategic relationships, executing sales plans, and identifying growth opportunities across these key segments. Responsibilities and Duties Partner Channel Development : Build and maintain strong relationships with channel partners to drive sales and expand market presence. Identify and onboard new partners and develop joint sales strategies to maximize mutual growth. Provide training, support, and sales enablement tools to partners to ensure success in selling Neox solutions. Monitor partner performance, ensuring alignment with business objectives and KPIs. Government Sales : Develop and execute strategies to win government contracts and expand Neoxs footprint within the public sector. Navigate the government procurement process, including RFPs, RFQs, and tenders, ensuring compliance and timely submissions. Build relationships with key government stakeholders, influencers, and decision-makers to position Neox as a preferred vendor. Stay up to date on government regulations and funding initiatives, identifying new sales opportunities. Enterprise Sales : Manage the full sales cycle for large enterprise accounts, from lead generation to contract negotiation and closure. Understand the specific needs of enterprise customers and tailor Neox solutions to address their business challenges. Develop and maintain long-term relationships with enterprise clients, ensuring high levels of satisfaction and retention. Collaborate closely with presales teams to deliver compelling proposals and solutions. Other Responsibilities: Collaborate with pre-sales and product development teams to provide customer feedback and improve product offers. Conduct Partner Management for the identification and analysis of potential partner opportunities and distribution channels Perform any other / or additional duties as dictated by the needs of the business. Must be able to travel extensively. Independently working in a team, with a flexible approach, problem solving skills, dynamic, with entrepreneurial spirit and flexibility to travel, Network Management, Voice, Video Management, IPPBX/Active Networking products & presales activities required., Cross team engagement, Unit. Skills & Qualifications Degree in Electrical/Computer/Telecom Engineering/Business/Marketing or equivalent with atleast 2-3 years’ selling experience in SIP, VOIP, Softswitch, IMS core, NGN core, Helpdesk Solutions, Unified Communication and IP Telephony Field is mandatory Location: Bengaluru , Mumbai Experience : 5+ years’ experience with a strong background in partner channel development, government sales, and/or enterprise sales. Proven track record of meeting or exceeding sales targets in a B2B sales environment. Experience in selling IT solutions, software, or tech-based products to both enterprise and government sectors. Basic knowledge of Servers/Infrastructure/VM/Cloud Key Skills : Strong understanding of sales cycles, from lead generation through to closing deals. Ability to manage and grow relationships with partners, government clients, and enterprise customers. Experience with sales forecasting, pipeline management, and CRM tools (e.g., Salesforce). Strong negotiation and presentation skills. In-depth knowledge of government procurement processes and enterprise-level sales strategies. Soft Skills : Excellent communication and interpersonal skills, with the ability to influence and engage senior-level stakeholders. Strong problem-solving skills and the ability to adapt to changing customer needs. Proactive, self-motivated, and able to work independently and as part of a team. Strong organizational and time-management skills.

GRC Lead will manage and strengthen our Governance, Risk, and Compliance (GRC) initiatives for Managed Security Services (MSS) within the Telecom sector. The GRC Lead will be responsible for ensuring that the services we provide to our telecom clients adhere to industry standards, regulatory requirements, and robust risk management practices. This individual will play a key role in aligning our security services with client business objectives, improving our security posture, and ensuring compliance with telecom-specific regulations and frameworks. You have: 7+ years of experience in Governance, Risk, and Compliance (GRC), with at least 3 years in telecom or Managed Security Services (MSS) with a degree in Telecommunication Engineering, Computer Science, Information Security, or a related field (B.E/B.Tech/M.E/M.Tech/MCA). Expertise in telecom-specific security technologiesFirewalls, IDS/IPS, SIEM, encryption, access management, and incident response platforms. Experience working with security and compliance frameworksISO 27001, NIST CSF, PCI-DSS, GDPR, NIST SP 800-53, ETSI EN 303 645, also telecom infrastructure, including MPLS, 5G, IoT, and SDN/NFV. Familiarity with GRC tools such as RSA Archer, ServiceNow GRC, or MetricStream. Experience in telecom risk management processes, regulatory assessments, and vendor risk governance. It would be nice if you also had: Industry certifications such as CISM, CISA, CISSP, CRISC, ISO 27001 Lead Auditor/Implementer, TOGAF, or ITIL. Experience in stakeholder management, including executive communication, regulatory liaison, and conflict resolution with auditors or vendors. Strong analytical, negotiation, and project management skills in a cross-functional, multicultural telecom environment. Provide security governance leadership tailored to telecom networks, including mobile, 5G, SDN/NFV, and MPLS environments. Lead risk assessment, threat modeling, and management activities for telecom networks and emerging technologies like IoT and cloud. Ensure compliance with global and local telecom regulatory requirements (e.g., TRAI, DoT, GDPR, FCC, ETSI) through audits, reviews, and reporting. Manage and maintain telecom-specific security policies, technical and administrative controls, and compliance frameworks (ISO 27001, NIST, PCI-DSS). Act as the prime security and compliance interface towards customers, internal teams, auditors, subcontractors, and third-party suppliers. Develop and maintain a risk register, tracking treatment plans and mitigation strategies across client environments. Provide proactive consultation and guidance to customers regarding security best practices and compliance requirements. Oversee incident and crisis response activities to minimize business impact and regulatory exposure, ensuring adherence to notification guidelines. Ensure vendor security due diligence, contract compliance, and ongoing third-party risk monitoring within the telecom supply chain.

In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division , where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. As a FPGA Verification Engineer at Nokia, you will work for a high complexity DWDM equipment for LH/ULH applications. You will work in close collaboration with multi location cross-functional R & D teams. Our work includes everything from product concept to finished product - a process that spans over the entire development cycle. The team takes full responsibility for delivery on time with the right quality. This role typically requires 36 years of experience developing SystemVerilog UVM-based test environments and implementing comprehensive test plans at block, sub-chip and chip levels Strong proficiency in Hardware Verification Languages (HVL), with practical coding experience for verification tasks Practical experience using industry-standard simulators such as VCS, NC-Sim, or ModelSim (MTI), along with strong skills in waveform-based debugging. Solid understanding and practical application of UVM or similar modern verification methodologies. Experience with scripting languages such as Perl is highly valued and will help you stand out. It would be nice if you also had: Working knowledge of RTL design and familiarity with technologies like Ethernet, PCIe, and preferably telecom protocols. Strong analytical, troubleshooting, and problem-solving skills, with a structured and thorough approach to work. Good written and oral communication skills are required. Excellent written and verbal communication skills. Flexible, innovative, and self-driven team player with a strong willingness to take initiative. Design and develop comprehensive FPGA verification plans. Create and implement verification environments and testbenches. Develop and execute test scenarios for running simulations. Perform coverage analysis to ensure thorough verification. Provide lab support during FPGA and board bring-up phases. Collaborate closely with design and system teams to drive verification solutions. Independently manage verification tasks and projects. What We Offer: Opportunity to work in short product development cycles, allowing you to quickly see the real impact of your contributions on products and business success. International career development opportunities with internal mobility programs that encourage professional growth and advancement within the company. Access to a variety of social, wellness, and hobby clubs to support a balanced lifestyle and foster a sense of community. A friendly, inclusive, and supportive atmosphere where collaboration and mutual respect are core values. The chance to work alongside highly skilled, motivated, and innovative colleagues who are passionate about technology and excellence.

Job Role - Sales Team Leader Expectations/ Requirements Candidates from Direct Sales, B2B, Telecom, FMGC, Fintech or Device sales domain will be preferred. Experience2-8 years of relevant experience in sales and distribution/ business development. Qualification – Graduation / MBA Matrix The role will report to the Area Sales Manager(ASM) and will have 10-20 field executives as direct reports. Superpowers/ Skills that will help you succeed in this role : 1. Grow Distribution and Market share in the assigned area of operations. 2. Visibility Accountability through Extensive QR & Sound box deployment and sale of the product 3. Identify and Recruit the sales team to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts 5. Plan the market size, span and geographies for FSE 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap 7. Monitor the Quality parameters as suggested by the management 8. Validate and conduct the audits on the acquisitions and sales done by the team 9. Ensure the team members are in the market where sales & usage are done

Lead provided by the company you need to work on this lead. Convince the customer and sales insurance policy. Give the right policy explanation of clients. Take daily follow-up clients. Set the meeting with clients. Organizing sales visits. Required Candidate profile Graduation is mandatory. Minimum 2 years of experience in sales and marketing in any field. 3+ years in native/residential. Strong leadership, communication, and relationship-building skills.