2786 Telecom Jobs - Page 35

UK Telecom Captive Unit hiring for International Chat Process. We are hiring Any Graduate/ Undergraduate with 12 months of Int. Chat experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of UK customers via Chat primarily. Desired Candidate Profile Any Graduate/ UG/BTech+ 12 Months Int. Chat exp. Undergraduate+ 12 Months Int. Chat exp. Perks and Benefits The maximum salary will go up to 6 LPA With In hand salary - upto 33k + 4k Inc. +Both side Cabs Location - Gurgaon If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact 9289724868 Only Dm Whats app

Hiring: International Voice Process Telecom Support (International BPO) Location: Gurugram (Work from Office) Shift Timings: Night Rotational Shifts (24x7) Working Days: 5 Days a Week | 2 Rotational Offs Transport: 2-Way Cab Facility Provided Joining: Only Immediate Joiners Will Be Considered Eligibility Criteria: Experience: Minimum 6 months in International Voice Customer Support Qualification (for experienced): Undergraduate or Graduate Graduate Freshers with excellent English communication skills are also eligible Key Skills Required: Tech Support and Inbound Call Management Strong understanding of CSAT, AHT, and other BPO performance metrics Excellent verbal communication in English Ability to perform under pressure and meet targets Salary: 3 to 3.36 LPA Contact for Further Details: Anshika – 9251688427

Role & responsibilities The System Architect will be accountable for the technical success of complex solutions to customers. SA leads architectural and functional discussions, drafts comprehensive functional and development requirements, contributes to RFP/RFI responses and attends technical customer meetings. SA also performs competitive analyses and authors white papers and technical customer presentations. SA works closely with R&D teams, PLM, business development and account teams, across offices in the US, Europe and Asia. SA will be expected to work in Unified Communication & Collaboration/Enterprise solutions Identify innovative solutions to meet customer requirements and challenges Develop comprehensive and detailed functional requirements covering all aspects of the product or feature, and present these to the SA team and R&D Work with and understand protocol specifications to ensure successful multi-vendor interoperability across complex end-to-end solutions Work with partners and 3rd party vendors in to close on requirements and build winning end-to-end solutions Work closely with R&D to ensure implementation meets requirements Assist with RFP/RFI responses Represent Mavenir in technical face-to-face customer meetings and forums Develop a deep understanding of Mavenirs competitive products, developing positioning papers to put Mavenir into a winning position Protect Mavenirs intellectual property rights through patent filings as necessary Preferred candidate profile Understanding of TM Forum standards (eTOM, TAM, Open APIs) and overall BSS solutions and integration. Minimum of 7-10 years of experience as a designer or architect in below areas with large-scale telecom BSS Product Catalogue Order Management Inventory management, Billing and Mediation Fulfilment Settlement and Assurance Working experience with following protocols: HTTP/REST, SMPP 3.4, SMTP etc Understanding of Virtualized product architecture, Containerization. Understanding of various DB and object storage technologies is a plus.

Greeting!! We are hiring for international voice process Interested candidates can call or share their CV to Dristy :9513900441 Job role: Customer Advisor Shift: US rotational shift Salary: upto 6.5 lpa Location: Koramangala 2 way cabs will be provided upto 20 km Role & responsibilities: Inbound Call Handling Receive and respond to customer calls regarding products, services, or orders. Make outbound calls for follow-ups, feedback, or escalation updates. Issue Resolution Troubleshoot problems or concerns related to products/services. Provide accurate information and solutions in a timely manner. Escalate complex issues to senior teams when needed. Customer Interaction Management Maintain a polite, empathetic, and professional tone at all times. Build rapport with customers to understand and address their needs effectively. Document interactions accurately in CRM systems or call logs. Product/Service Knowledge Stay updated on company products, services, policies, and procedures. Communicate features, benefits, and updates clearly to customers. Performance Metrics Achieve targets like Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), etc. Actively seek feedback and apply coaching recommendations. Preferred candidate profile Min 1 yr of experience in international voice process UG/ Graduates are fine Excellent at communication Thanks and regards, Dristy Rivera Manpower Services

Hi, Our client is an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator and are seeking to hire for the following position We are seeking a highly motivated and experienced Solution Design/Functional Business Analyst to join our leading IT service sector company in India. This role requires a blend of deep technical understanding in solution architecture and strong functional expertise in business analysis within the dynamic telecommunications domain. Should have strong understanding and experience of end-to-end workflows in Telecom OSS area Service assurance (FCAPS). Knowledge of BSS is a plus.Solid experience in designing ITSM (Service Management), Network fault and performance monitoring, diagnostic solutions. Ability to design end-to-end telecom service assurance solutions, complemented by working knowledge of industry-leading tools such as ServiceNOW, BMC, SMARTS, or SevOne to support solution integration and operational efficiency If you would like to know more about the role, please respond to this email, and you will receive further details from anamika.gupt@edgeindia.com . Thanks!

Role : PS core Location : Chennai Experience : 3+ Yrs Employment Type : Full Time, Permanent Working mode : Regular Having minimum 3+ years' experience in PS core domain. - Working knowledge in 2G,3G ,4G/LTE & 5GTechnology. - Managing PS Core Nodes (SGSN, MME, GGSN, S/PGW, PCC(AMF,SMF) PCRF, PCEF,WMG, DNS..) for the PS Core Network. - Experience in Ericsson packet nodes like SGSN-MME,EPG , WMG ,DRA - Preference will be given for expert in handling Ericsson PS NE's. - Performing Change management and Fault management activities in PS core elements. - Managing all PS Core domain activities and to ensure consistency and continuity across the business. - Participate in technical discussion during Critical and major network outages and other domain for PS core dependency activities. - Providing 24/7 operations support and guiding the team member's. - Flexible to come in shift and handle the shift operations hassle free. - Ensure compliance with all applicable policies & regulatory requirements on Information Security. - Adhere to ITIL process and regulations. - Hands on Experience in configuration and fault management of packet core nodes like SGSN,MME,EPG,DRA,DNS etc - Knowledge on VOLTE,VOWIFI call flow and exposure in evolving technologies like Cloud, SDN , Iot and 5GC - Knowledge on IPN like interface, protocols, routing, routers ,switches etc. . - Should possess Good communication skill

we would require Liaisoning consultant who has good connect with Kerala State govt and support for the permission against below mentioned category. Malayalam language is mandatory. Position: Advisory Consultant (Contractual, extendable) Location: Kerala. ROW Acquisition & Negotiation Secure Right of Way approvals from government authorities, private landowners, and municipal bodies. Negotiate terms and agreements to obtain access for telecom towers, fiber optic cables, and utility pipelines. Ensure minimal disruptions and conflicts during project execution. Regulatory Compliance & Permits Obtain necessary permits, licenses, and clearances from local/state authorities. Ensure compliance with legal, environmental, and zoning regulations. Work with legal teams to resolve any disputes or litigation related to ROW. Stakeholder Coordination Engage with government agencies, municipal corporations, forest departments, railways, and NHAI for approvals. Liaise with vendors, contractors, and project managers to ensure ROW timelines are met. Address community concerns and manage public relations for smooth execution. Risk Management & Conflict Resolution Identify and mitigate risks related to land acquisition, encroachments, and disputes. Handle legal escalations, arbitration, and compensation-related issues. Ensure ROW is secured without project delays or cost overruns. Project Documentation & Reporting Maintain records of agreements, permits, maps, and legal documents. Provide regular progress updates to management and stakeholders. Track timelines and ensure ROW approvals align with project deadlines.

About Us What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for reviewing, operationalizing and maturing overall security controls for Databases. This role is also responsible to serve as a security expert in data/base design, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices and establish data protection strategy. Role Accountability Network Security Management: Serve as a Network Security expert in Network design & Implementation, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices Design framework to include database security review for installation, database migration and development of new features/functionality Collaborate with systems, network, database, vendor teams to ensure security is maintained at all layers Develop framework for securely implementing, integrating and managing Network Prepare Network hardening standards in-line with organizations security policy Conduct Network Architecture Review periodically inline with the Policy requirement Conduct Firewall Configuration & Rule Review periodically inline with the Policy requirement Database Security Management: Serves as a security expert in database design, helping project teams comply with enterprise and IT security policies, industry regulations, and best practices Establish data protection strategy and coordinate data protection solution design, architecture and implementation Lead secure configuration assessment of databases Implement, maintain and review database security standards, guidelines and operational policies and procedures Develop framework for secure implementation and management of databases Manage preparation of database hardening standards in-line with organizations security policy Provide consultation to DB admins on key Cyber Security risks and mitigations (technology and manual) around database integrations & implementations Ensure consulting on full life cycle and building capability of Database Activity Monitoring and related technologies Review applications access to the database structures Design and review appropriate users/authority/roles within the Database Maintain and monitor database security, integrity and access controls Ensure process documentation and compliance adherence Measures of Success Successful development and operationalize Database security programmed Setup and Increase in maturity of Network security Programs (Adoption & Capabilities) Successful Database & Firewall security implementation, upgrade and life-cycle management Hardening of network and database as per policy Implementation of security controls as per policy Related security metrics within acceptable threshold Availability of DAM services in line with the enterprise expectations Resolution of all technical issues reported by users within agreed TAT Timely updation of DAM related SOPs and other documents No adverse observations in Internal / External Audits Process Adherence as per MOU Technical Skills / Experience / Certifications Technical knowledge and Work experience on Operating Systems - Unix/Linux/Window Servers etc. Network technologies - Firewall, IPS, VPN, APT, proxy etc. Databases - MySQL, Oracle, SQL etc. Hands on experience of implementing and operating Database Activity Monitoring (DAM) in a complex hybrid environment Well versed with key Cyber Security risks and mitigations (technology and manual) around database integrations & implementations Industry standard certifications such as Oracle / SQL DBA, CISSP etc. Competencies critical to the role Stakeholder Management Analytical ability Process Orientation Problem Solving Detail Orientation Qualification Bachelor degree / B.tech in Computer Science / IT or related area Preferred Industry BFSI / NBFC /E-commerce/IT & ITES / Telecom

Join our Team About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. The ideal candidate with 4+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master/Bachelor degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 769413

Join our Team About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. An ideal candidate with 12+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master s /bachelor s degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 769411

Join our Team About this Opportunity Looking for Candidates with Expertise in testing of switch and router products We are seeking highly skilled professionals with strong testing experience in system-level infrastructure and operations/management capabilities. The ideal candidate with 4+ years of hands-on experience testing switch and router products can apply. What you will do Test switch and router products. Work in an agile team as main tester. Responsible for feature test, regression test, writing automation test scripts, document writing, test environment, test methodology, robustness/performance testing and etc. What you will bring Master/Bachelor degree in CS, EE, Telecom or equivalent. Testing of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl/ python). Independent thinking and quick learner. Strong technical leadership. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Understanding agile and scrum is a plus. Fluent in English speaking and writing. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 769412

About Us: Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1300 clients leading the Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options. For more details, please visit www.paymentus.com Job Position : Senior QA Engineer Job Location: Gurgaon (Work From Office) Essential Functions & Responsibilities: 3 + years web & mobile functional / regression testing in Agile teams Writes clear test plans, cases, and traceability to user stories / AC Logs reproducible defects with evidence in Jira (or similar) and drives them to closure Basic SQL for data setup / back-end checks; comfortable with Postman for quick API validations Strong analytical thinking & communication can explain risk and priority to devs and PMs Automation QA Requirements (core)1 + years building and maintaining Selenium WebDriver suites in Java Uses Page Object (or Screenplay) patterns, explicit waits, and Gradle/Maven + TestNG/JUnit Integrates tests into CI/CD (Jenkins, GitHub Actions, Azure DevOps) for smoke/regression runs Automates REST API checks with REST-Assured and generates Allure/HTML reports (Nice-to-have) Mobile automation with Appium for Android & iOS; experience with cloud device grids Preferred: Hands-on experience with front-end test frameworks (e.g., Selenium WebDriver, TestNG, Jest, Playwright). Experience testing RESTful services in NodeJS. Ability to understand and analyze development logs. Proficient in Oracle 19c and PL/SQL. Familiar with GIT or similar source control systems (e.g., Mercurial, Subversion). Basic knowledge of Linux commands. Experience with mobile application testing (iOS and/or Android) is a plus. What we expect from you? You have the ability to work in a fast-paced environment adapting to changing priorities You are focused and detail oriented but know when to seek help from others You have excellent written and verbal communication skills to articulate problems and solutions to both technical and non-technical audiences You possess superior troubleshooting and analytical skills to determine the root cause of issues You strive to identify areas of improvement and work proactively to prevent issues from occurring You are a self-starter with an appreciation for tackling technical challenges of varying complexity You are diligent when making decisions and can easily justify your actions. Why Join us? You hate micromanagement and freedom to work is important to you Enjoy flexible and relaxed work environment Work life Balance is important to you Enjoy Motivating Working Conditions A friendly, Supportive, Professional and achievement-oriented management team Competitive remuneration An opportunity to learn new things every day and work on latest technologies

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. About the opportunity This role requires the understanding and delivery of the technical requirements of major networking and telecom operators. You will leverage Wind River s Cloud Platform to deliver geographically distributed, high-performance, production grade Kubernetes-based solutions for managing edge cloud infrastructure. Optimized for the network edge, the solutions you will support address service provider s complex challenges of deploying and managing a physically distributed, cloud native infrastructure. You must have experience in software engineering with a strong focus on Telecom and data networking. You will need to apply your technical expertise and passion for open source to understand the customer s problems and develop solutions using our product offerings and services. A qualified candidate is expected to be hands-on in the deployment of Wind River s Cloud platform, extending product features, working with hardware, and testing code. Experience in open-source projects such as Ansible, Python, OpenStack, StarlingX, Git and Markdown is a benefit. Responsibilities & Accountabilities Provide technical guidance and delivery of projects based on Wind River s Cloud Platform to Communication Service Provider (CSP) customers. Work with Professional Services Project Managers to prepare project descriptions, identify task lists, set schedules, determine engineering hours, estimate project risk and deliver on successful bids. This is a direct customer-facing position and requires comfort with customers and issue resolution. About You Bachelor of Science in Electrical or Computer Engineering, Computer Science, Information Technology, or equivalent technical education Cloud based certification (AWS/Azure/GCP), or Kubernetes certs - CKA/CKSS/CKAD 4 years of relevant technical work experience. Ability to travel for 1 week/month to customer site Ability to work legally in the U.S. without sponsorship for any type of visa, both now and in the future. This is a direct customer-facing position and requires comfort with customers and issue resolution. You are authoritative in your decision making and drive solutions, based upon service management essentials. Enjoy working on leading edge technologies and projects. Expertise in Kubernetes, Docker, Elastic, Kafka, & cloud-native technologies (Type-1 and Type-2). Storage configuration expertise such as RAID/Ceph/NFSv3+v4 (on NetApp a plus). Strong knowledge of Compute Cluster concepts. Working/functional knowledge of network stacks, switching, routing, etc. An understanding of how to integrate into Assurance systems. Be comfortable with building, reconfiguring and provisioning lab equipment such as servers physical and virtual routers and networks (including IPv4/6) in both Wind River and customers lab environments. BMC configurations (iDRAC/ILO/IPM/Redfish). Experience in network system-level solution design. Exposure to SDN concepts, Network Function Virtualization (NFV), and ETSI-MANO. Linux (Debian, Ubuntu) background covering deployment, image build, application, and administration. Adept at Python and automation languages like Ansible. The ability to work on a team & independently on multiple high priority projects. Verbal communications via articulation of past project details desired outcomes and written communication skills. Strong Problem-solving skills based upon a myriad of differing scenarios (Network/performance/hardware) Ability to replicate customer issues in a Wind River lab Ability to think laterally. Preference will be given to those candidates with the above noted requirements and familiarity with platform software and the Open-Source Community

Number of Openings* 2 Approved ECMS RQ# * 523011, ECMS( will share one more ECMS later) Duration of contract* 12 months Total Yrs. of Experience* 3-5 years Relevant Yrs. of experience* 3+ yrs. Detailed JD *(Roles and Responsibilities) Must Have Skills: Proficient in Data Engineering Hands-on experience in Python, Azure Data Factory, Azure Data bricks (PySpark )and ETL Knowledge of Data Lake storage (storage container) and MSSQL A quick and enthusiastic learner (must) and who is willing to work on new technologies depending on requirement. Configuring and deploying using Azure DevOps pipelines Airflow Good to have Skills: SQL knowledge and experience working with relational databases. Understanding of banking domain concepts Understanding of the project lifecycles: waterfall and agile. Work Experience: 3 - 5 years of experience in Data Engineering Mandatory skills* Azure Databricks, Azure data Factory and Python coding skills Desired skills* SQL knowledge and experience and banking domain concepts Additional skill Understanding of the project lifecycles: waterfall and agile. Domain* Telecom Approx. vendor billing rate* (INR/Month) Excluding service tax 9000 INR/day Work Location* Bangalore, Hydrabad, Pune, Chennai Background check process to be followed: * Before onboarding / After onboarding: * BGV Agency: * After Onboarding Any (NASCOM or NAPBS accredited) Mode of Interview: Telephonic/Face to Face/Skype Interview* Webex Interview

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence. Key Responsibilities Team Leadership & Development: Mentor, coach, and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle. Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features. Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers. Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics always balancing innovation, security, and compliance. Operational Excellence: Instill DevOps principles automation, CI/CD, observability, and on-call readiness across teams. Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management. Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently. Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies. Qualifications Education: Bachelor s in Computer Science, Engineering, or related field required; Master s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems. Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions. Technical Expertise: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You ve perhaps worked with voice assistants, IVR systems, or call center AI - you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills. Operational Mindset: Experienced with DevOps practices, CI/CD pipelines, and a you build it, you own it philosophy. Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services. Preferred: Experience in telecom, UCaaS, CCaaS, or contact center technology domains. Contributions to open-source real-time communications projects. Familiarity with integrating AI/ML in voice/video applications. Relevant certifications (AWS, CCNP, voice technology, etc.). Why Join Nextiva s UCXM Platform Leadership? Shape the Future: Drive transformative communication experiences for global businesses and millions of users. Complex, Impactful Challenges: Lead teams solving at-scale, real-time distributed systems problems delivering carrier-grade reliability, low latency, and high fidelity. Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices. Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-PJ1 #LI-HYBRID

Manager Elite Desired qualification and experience Job Specifications Graduate with 5+ years of experience, at least 3 years experience in insurance sector Proven record of leading Front-Line Sales in Financial Services, preferably in Insurance Should have similar market exposure and experience in process driven, quality sales organizations Familiarity with skills in recruitment, driving sales and activation KEY COMPETENCIES/SKILLS REQUIRED Strong relationship building capability Go-getter attitude Result orientation Passionate towards Sales

About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. The ideal candidate with 4+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master/Bachelor degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus. Primary country and city: India (IN) || Bangalore Req ID: 769413

About this Opportunity Looking for Candidates with Expertise in testing of switch and router products We are seeking highly skilled professionals with strong testing experience in system-level infrastructure and operations/management capabilities. The ideal candidate with 4+ years of hands-on experience testing switch and router products can apply. What you will do Test switch and router products. Work in an agile team as main tester. Responsible for feature test, regression test, writing automation test scripts, document writing, test environment, test methodology, robustness/performance testing and etc. What you will bring Master/Bachelor degree in CS, EE, Telecom or equivalent. Testing of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl/ python). Independent thinking and quick learner. Strong technical leadership. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Understanding agile and scrum is a plus. Fluent in English speaking and writing. Primary country and city: India (IN) || Bangalore Req ID: 769412

About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. An ideal candidate with 12+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master s /bachelor s degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus.

At Amazon, were working to be the most customereccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance. Title: Channel Team Lead Location: Bangalore Essential Functions Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory. Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon. Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis. Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth. Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. Enhance Engagement with accounts to improve business and increase retention. Drive stores against goals (Volume, FTR and other key metrics). Handling day to day operational escalations and be available to round the clock to manage the issues. Internal/External Stake holder management. Support station operations and/or customer deliveries. Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs. Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Basic Qualifications * Bachelor Degree / MBA. * Preferably from Sales/Telecom background * Advanced Excel and Communication skills * Operations/People Handling skills A day in the life Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs. 1+ years of sales experience Bachelors degree 2+ years of sales experience

Job Title: SAP Service Cloud Consultant Location: Remote Job Type: Contract Experience Level: Mid-level / Senior Job Summary: We are seeking a knowledgeable and proactive SAP Service Cloud Consultant to implement and optimize SAP s Service Cloud (part of SAP Customer Experience, formerly C/4HANA) for our clients. The consultant will play a key role in designing customer service processes, configuring the system, and ensuring seamless integration with other SAP and third-party systems. Key Responsibilities: Implement and configure SAP Service Cloud to meet client business needs Analyze customer service processes and propose SAP-based solutions Customize service scenarios including case/ticket management, service level agreements (SLAs), knowledge base, omnichannel integration (email/chat/phone/social), and field service Integrate SAP Service Cloud with SAP ERP (S/4HANA), SAP FSM, and other platforms using middleware like SAP CPI Conduct workshops, system demonstrations, end-user training, and documentation Support testing cycles (SIT/UAT), go-live preparation, and post-go-live stabilization Work closely with stakeholders including business users, developers, and project managers Keep up with new features and innovations within the SAP Customer Experience suite Required Skills & Qualifications: Bachelors degree in Computer Science, Information Systems, Business, or a related field 6-8 years of experience in SAP Service Cloud (C4C) implementations and support Strong knowledge of customer service business processes (B2B and B2C) Hands-on experience with configuration of service scenarios: tickets, SLAs, workflows, queues, escalation management Familiarity with SAP Cloud Application Studio (SDK) and key-user tools Experience with middleware (SAP CPI etc.) Ability to design custom objects, reports, and dashboards Excellent analytical, communication, and presentation skills SAP Service Cloud certification is a plus Preferred Qualifications: Experience with SAP Field Service Management (FSM) Working knowledge of other CX modules (Sales Cloud, Marketing Cloud) Experience in agile project delivery environments Understanding of customer journey and service KPIs Prior experience in industries like utilities, retail, telecom, or manufacturing is a plus

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 769161

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. What happens once you apply? Primary country and city: India (IN) || Noida Job details: Automated Operations Engineer Job Stage: Job Stage 2 Primary Recruiter: Nitin Tushir Hiring Manager: Piush Kumar

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 764791

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Primary country and city: India (IN) || Noida Req ID: 764791