Telecaller

OMX Technologies

1 - 3 years

4 - 7 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

bpo customer complaints customer service customer care customer interaction outbound calling sales customer support voice process customer satisfaction outbound telesales outbound sales telecalling customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

OMX Technologies is looking for Telecaller to join our dynamic team and embark on a rewarding career journey

Make outbound calls to customers to promote products and services, or follow up on recent purchases.
Respond to customer inquiries and provide information about products and services.
Resolve customer complaints and provide appropriate solutions.
Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
Meet and exceed sales and customer satisfaction targets.
Continuously improve product and service knowledge to provide accurate information to customers.
Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
Follow all company policies and procedures, including those related to confidentiality and data security.
Participate in training and development opportunities to improve skills and knowledge.
Adhere to schedules and work efficiently under pressure to meet deadlines.

A telecaller is one who makes outbound calls to inform or promote the companys product or service.

They are responsible for carrying out, and handling the sales deals entirely over the phone.

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