Telecaller Cum Coordinator

J K EXIM PRIVATE LIMITED J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs. We are looking Telecaller Cum Coordinator at Okhla based company. Looking who have good experience of handing field technician / Site technician. JD :- - Timely and accurate entry of installation records across all regions- Zero data mismatch/errors. - Drafting all technical letters/documents within deadlines- Quality and clarity of communication. - Regular follow-up with Supervisor / Technician / Service Engineer- Maintaining call logs and action items. Successful scheduling and coordination of meetings- Timely dissemination of meeting invites. - Organizing incoming/outgoing letters- Timely dispatch and acknowledgment trackin - Daily/weekly follow-up on open tasks- Maintaining a tracker of pending vs. completed action - Preparation and circulation of MoMs - Action point tracking. - Prompt response to diverted calls- Proper redirection and logging of queries/issues. OR Customer Complaint Handling: Track, manage, and resolve customer complaints through the CRM system in a timely and efficient manner. Field Service Coordination: Liaise regularly with field service engineers to ensure accurate and prompt complaint resolution. Cross-Functional Collaboration: Coordinate with internal departments including Sales, Logistics, and Technical Support to gather information and provide comprehensive solutions to customers. Operational Monitoring: Monitor day-to-day customer service operations to ensure adherence to service standards and escalation procedures. Communication: Maintain clear and professional communication with customers, keeping them updated on complaint status and resolution timelines. Reporting & Analysis: Generate and analyze complaint reports to identify trends and recommend process improvements. Strong Follow-Up: Take full ownership of each complaint, consistently following up with internal teams and customers until resolution is confirmed and customer satisfaction is achieved. Note : Preference will be given those who have experience to handle field technician.