Job Title: Customer Complaints Coordinator Location: Delhi (Okhla Phase - 1) Department: Customer Service / Operations Job Summary We are seeking a detail-oriented and proactive Customer Complaints Coordinator to manage and resolve customer issues efficiently and professionally. This role requires strong communication and coordination skills, as you will act as the primary liaison between customers, field service engineers, and internal teams to ensure timely resolution of complaints and enhance overall customer satisfaction. Key Responsibilities Customer Complaint Handling: Track, manage, and resolve customer complaints through the CRM system in a timely and efficient manner. Field Service Coordination: Liaise regularly with field service engineers to ensure accurate and prompt complaint resolution. Cross-Functional Collaboration: Coordinate with internal departments including Sales, Logistics, and Technical Support to gather information and provide comprehensive solutions to customers. Operational Monitoring: Monitor day-to-day customer service operations to ensure adherence to service standards and escalation procedures. Communication: Maintain clear and professional communication with customers, keeping them updated on complaint status and resolution timelines. Reporting & Analysis: Generate and analyze complaint reports to identify trends and recommend process improvements. Strong Follow-Up: Take full ownership of each complaint, consistently following up with internal teams and customers until resolution is confirmed and customer satisfaction is achieved.

Roles and Responsibilities Coordinate coach allocation and perform quality checks on installations in collaboration with the Railway team. Ensure team productivity, quality workmanship, and secure handling of all materials. Monitor daily attendance of installation and warranty teams. Lead and motivate the team to maintain high performance and morale. Maintain and regularly update all relevant project documentation. Draft official correspondence related to coach allotment, installations, and project progress. Address and resolve daily queries from the Railways and maintain effective coordination. Manage and oversee the payment collection process from the Railways. Prepare and maintain technical documentation required for billing submissions. Provide regular reports to management on ongoing activities with Western and Central Railways. Qualifications and Skills Bachelor’s degree in Electrical or Electronics Engineering (B.Tech)./ Diploma 3 to 6 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills with the ability to manage and motivate a team. Strong planning and tracking capabilities using appropriate tools and methodologies. Effective troubleshooting and problem-solving abilities. Proficiency in computer applications such as MS Office and email communication. Willingness to travel across India as per project requirements.

JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA. Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Graduation / Diploma / ITI ( Electrical ). 2 to 5 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA. Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Graduation / Diploma / ITI (Electrical). 2 to 5 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

We are JK Exim Pvt. Ltd looking Site technician for Tirupati location. JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Bachelor’s degree or Diploma. 3 to 6 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills. Effective troubleshooting and problem-solving ability. Willingness to travel across India as per project requirements.

We are JK Exim Pvt. Ltd. looking for Service Engineer at Sealdah Kolkata. JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA. Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Graduation / Diploma / ITI (Electrical/ Electronics) 2 to 5 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

We are JK Exim Pvt. Ltd. looking for Technician ( Service Engineer) at Madurai ( Tamil Nadu) location. JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA. Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Support field service teams or other departments when needed. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Bachelor’s degree in Electrical or Electronics Engineering (B.Tech)./ Diploma ( EEC / EEE/ECE) 2 to 5 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills with the ability to manage and motivate a team. Strong planning and tracking capabilities using appropriate tools and methodologies. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs. Job Title: Telecaller Location: Delhi (Okhla Phase - 1) Department: Customer Service JD :- Make outbound calls to field engineers for status update on customer complaints Closely track customer complaints resolution states Escalate complex issues to supervisors for resolution for timely resolution of complaints Achieve daily/weekly/monthly call targets. Maintain call logs, reports, and performance metrics.

We are JK Exim Pvt. Ltd. looking for Technician ( Service Engineer) at Ahmedabad location. JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA. Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Support field service teams or other departments when needed. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Bachelor’s degree in Electrical or Electronics Engineering (B.Tech)./ Diploma ( EEC / EEE/ECE) 2 to 5 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills with the ability to manage and motivate a team. Strong planning and tracking capabilities using appropriate tools and methodologies. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

We are JK Exim Pvt. Ltd. looking for senior technician for Mumbai (Matunga). JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA. Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer Support field service teams or other departments when needed. Submit detailed warranty reports. Timely status update and reporting to manager. Have good knowledge of Indian Railways Liasoning. Good in Letter drafting . Good communication skill. Qualifications and Skills Bachelors degree in Electrical or Electronics Engineering (B.Tech)./ Diploma ( ECE / EEE/ EEC) 5 to 10 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills with the ability to manage and motivate a team. Strong planning and tracking capabilities using appropriate tools and methodologies. Effective troubleshooting and problem-solving abilities. Proficiency in computer applications such as MS Office and email communication.

J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs. We are looking for Sevice Engineer ( Warranty ) at Ajmer location . JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Bachelor’s degree or Diploma. 2 to 5 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills with the ability to manage and motivate a team. Strong planning and tracking capabilities using appropriate tools and methodologies. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs. We are looking for Sevice Engineer ( Warranty ) at Kathihar (Bihar ) location . JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Bachelor’s degree or Diploma. 2 to 5 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills with the ability to manage and motivate a team. Strong planning and tracking capabilities using appropriate tools and methodologies. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

Job Summary: We are seeking a seasoned Training Coordinator with 3 – 6 years of experience to design, implement, coordinate, and evaluate training programs that support organizational goals and employee development. The ideal candidate will have strong communication skills, experience in managing end-to-end training logistics, and a passion for driving continuous learning across departments. Key Responsibilities: Training Needs Analysis: Collaborate with department heads to assess training needs and skill gaps across the organization. Program Development: Assist in designing or selecting training programs (in-house, external, e-learning) aligned with business objectives. Coordination & Logistics: Organize training schedules, venues, materials, trainers, and equipment; ensure smooth execution of training sessions. Vendor Management: Liaise with external training vendors, negotiate contracts, and evaluate the quality of third-party training. Tracking & Reporting: Maintain training calendars, track attendance, collect feedback, and prepare reports on training effectiveness and ROI. Requirements: Education: Bachelor's degree in HR, Education, Business Administration, or a related field. Postgraduate qualifications or certifications in Training & Development are a plus. Experience: 3 – 6 years of relevant experience in coordinating corporate training or L&D functions. Skills: Strong organizational and time-management abilities. Excellent in Microsoft Office tools. Excellent communication and interpersonal skills. Familiarity with training software and tools (LMS, MS Office, Zoom, etc.). Ability to evaluate and improve training outcomes. Strong attention to detail and process orientation. Preferred Qualifications: Experience in both classroom and virtual training environments. Exposure to performance coaching or behavioral skills training.

J K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs. JOB DESCRIPTION: - Resolve customer complaints and breakdowns within SLA Perform repairs or replacements of faulty components as per warranty terms. Obtain complaint closure report from customer. Submit detailed warranty reports. Timely status update and reporting to manager. Qualifications and Skills Bachelor’s degree or Diploma. 3 to 6 years of relevant experience. Preference will be given to candidates with experience in fire control panels or similar electronic control systems. Proven leadership skills with the ability to manage and motivate a team. Strong planning and tracking capabilities using appropriate tools and methodologies. Effective troubleshooting and problem-solving abilities. Willingness to travel across India as per project requirements.

Job Summary: We are seeking a seasoned Training Coordinator with 5–10 years of experience to design, implement, coordinate, and evaluate training programs that support organizational goals and employee development. The ideal candidate will have strong communication skills, experience in managing end-to-end training logistics, and a passion for driving continuous learning across departments. Key Responsibilities: Training Needs Analysis: Collaborate with department heads to assess training needs and skill gaps across the organization. Program Development: Assist in designing or selecting training programs (in-house, external, e-learning) aligned with business objectives. Coordination & Logistics: Organize training schedules, venues, materials, trainers, and equipment; ensure smooth execution of training sessions. Vendor Management: Liaise with external training vendors, negotiate contracts, and evaluate the quality of third-party training. Tracking & Reporting: Maintain training calendars, track attendance, collect feedback, and prepare reports on training effectiveness and ROI. Requirements: Education: Bachelor's degree in HR, Education, Business Administration, or a related field. Postgraduate qualifications or certifications in Training & Development are a plus. Experience: 5–10 years of relevant experience in coordinating corporate training or L&D functions. Skills: Strong organizational and time-management abilities Excellent in Microsoft Office tools Excellent communication and interpersonal skills Familiarity with training software and tools (LMS, MS Office, Zoom, etc.) Ability to evaluate and improve training outcomes Strong attention to detail and process orientation Preferred Qualifications: Experience in both classroom and virtual training environments Exposure to performance coaching or behavioral skills training