Telecaller

Blazetrust

2 - 5 years

1 - 2 Lacs

coimbatore

Posted:-1 days ago| Platform:

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Skills Required

tamil telecalling bpo customer service banking process financial services telesales finance insurance sales calling phone banking voice process follow ups credit cards outbound calling loan sales overdraft communication skills loan product nbfc customer care domestic bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

Location:

Job Summary:

Telecaller

Roles and Responsibilities:

Make
outbound calls
to customers to promote and explain
loan products and services
.
Conduct
regular follow-ups on overdue payments
, especially
overdraft (OD) accounts
.
Maintain
accurate and detailed call records
and update customer information in the system.
Handle customer queries, provide relevant information, and
resolve issues related to loans
promptly.
Coordinate with the sales and collections team to ensure smooth process flow.
Maintain a professional and courteous attitude in all customer interactions.

Required Skills:

Strong communication and interpersonal skills.
Good understanding of
loan products, overdrafts, and financial services
.
Basic computer proficiency and experience using CRM or calling software.
Target-driven, self-motivated, and able to work under pressure.
Fluency in
English and Tamil
preferred.

Preferred Candidate Profile:

2 - 5 years
of experience as a
Telecaller
or in
banking/finance customer service
roles.
Prior experience in
NBFCs, banks, or loan recovery departments
will be an advantage.

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