Poddar Car World

Safety: This is the top priority for any driver. They must ensure the safety of themselves, any passengers, and other vehicles on the road. This means following traffic laws, driving defensively, and being aware of road conditions. Transportation: Drivers are responsible for transporting people or goods from one location to another. This may involve picking up passengers, following a designated route, and delivering goods on time. Route planning: Some drivers, like taxi drivers or delivery drivers, may need to plan their routes in advance to ensure they arrive at their destinations efficiently. This may involve using GPS or mapping apps to find the quickest route or one that avoids traffic congestion. Vehicle maintenance: Many drivers are responsible for performing basic vehicle maintenance checks, such as checking tire pressure, fluid levels, and lights. They may also be responsible for reporting any mechanical issues to a supervisor or mechanic. Customer service: If a driver transports passengers, they may also be responsible for providing good customer service. This may involve being polite and courteous to passengers, helping them with their luggage, and answering their questions. Here are some additional responsibilities that may apply to certain driver roles: Record keeping: Delivery drivers may need to keep track of their deliveries and complete paperwork. Physical tasks: Some drivers, such as truck drivers, may need to load and unload heavy goods. Local knowledge: Taxi drivers or bus drivers may need to have a good knowledge of the local area so they can efficiently navigate to their destinations. Compliance with company regulations: Drivers may need to follow specific company policies and procedures, such as dress codes or safety protocols. Job Type: Full-time Pay: ₹9,000.00 - ₹10,000.00 per month Benefits: Provident Fund Schedule: Weekend only Supplemental Pay: Performance bonus Work Location: In person

Safety: This is the top priority for any driver. They must ensure the safety of themselves, any passengers, and other vehicles on the road. This means following traffic laws, driving defensively, and being aware of road conditions. Transportation: Drivers are responsible for transporting people or goods from one location to another. This may involve picking up passengers, following a designated route, and delivering goods on time. Route planning: Some drivers, like taxi drivers or delivery drivers, may need to plan their routes in advance to ensure they arrive at their destinations efficiently. This may involve using GPS or mapping apps to find the quickest route or one that avoids traffic congestion. Vehicle maintenance: Many drivers are responsible for performing basic vehicle maintenance checks, such as checking tire pressure, fluid levels, and lights. They may also be responsible for reporting any mechanical issues to a supervisor or mechanic. Customer service: If a driver transports passengers, they may also be responsible for providing good customer service. This may involve being polite and courteous to passengers, helping them with their luggage, and answering their questions. Here are some additional responsibilities that may apply to certain driver roles: Record keeping: Delivery drivers may need to keep track of their deliveries and complete paperwork. Physical tasks: Some drivers, such as truck drivers, may need to load and unload heavy goods. Local knowledge: Taxi drivers or bus drivers may need to have a good knowledge of the local area so they can efficiently navigate to their destinations. Compliance with company regulations: Drivers may need to follow specific company policies and procedures, such as dress codes or safety protocols. Job Type: Full-time Pay: ₹9,000.00 - ₹10,000.00 per month Benefits: Provident Fund Schedule: Weekend only Supplemental Pay: Performance bonus Work Location: In person

Customer Interaction and Service Greeting and assisting customers: Welcoming customers, understanding their needs, and providing guidance throughout the repair process. Damage assessment: Inspecting vehicles to accurately assess the extent of damage and identify necessary repairs. Preparing estimates: Creating detailed repair estimates, including labor costs, parts, and insurance claims. Communicating with customers: Keeping customers informed about the repair progress, answering questions, and addressing concerns. Repair Coordination Scheduling appointments: Coordinating repair appointments with technicians and customers to ensure efficient workflow. Assigning work to technicians: Allocating repair tasks to technicians based on their expertise and availability. Monitoring progress: Tracking the progress of repairs to ensure timely completion. Quality control: Inspecting completed repairs to verify that they meet Maruti Suzuki's quality standards. Insurance Claims Handling insurance claims: Assisting customers with insurance claims, collecting necessary documentation, and liaising with insurance companies. Negotiating with insurance: Advocating for customers to ensure fair settlements and coverage. Inventory Management Managing parts inventory: Maintaining an adequate supply of replacement parts for common repairs. Ordering parts: Placing orders for parts as needed, ensuring timely delivery. Administrative Tasks Maintaining records: Keeping accurate records of repair orders, invoices, and customer interactions. Reporting: Providing regular reports on repair volume, customer satisfaction, and other relevant metrics. Key Skills and Qualifications: Strong customer service skills Knowledge of automotive repair processes and procedures Ability to assess damage and estimate repair costs Excellent communication and negotiation skills Proficiency in using diagnostic tools and computer systems Experience in handling insurance claims (preferred Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Experience: total work: 1 year (Preferred) Work Location: In person

Customer Interaction and Service Greeting and assisting customers: Welcoming customers, understanding their needs, and providing guidance throughout the repair process. Damage assessment: Inspecting vehicles to accurately assess the extent of damage and identify necessary repairs. Preparing estimates: Creating detailed repair estimates, including labor costs, parts, and insurance claims. Communicating with customers: Keeping customers informed about the repair progress, answering questions, and addressing concerns. Repair Coordination Scheduling appointments: Coordinating repair appointments with technicians and customers to ensure efficient workflow. Assigning work to technicians: Allocating repair tasks to technicians based on their expertise and availability. Monitoring progress: Tracking the progress of repairs to ensure timely completion. Quality control: Inspecting completed repairs to verify that they meet Maruti Suzuki's quality standards. Insurance Claims Handling insurance claims: Assisting customers with insurance claims, collecting necessary documentation, and liaising with insurance companies. Negotiating with insurance: Advocating for customers to ensure fair settlements and coverage. Inventory Management Managing parts inventory: Maintaining an adequate supply of replacement parts for common repairs. Ordering parts: Placing orders for parts as needed, ensuring timely delivery. Administrative Tasks Maintaining records: Keeping accurate records of repair orders, invoices, and customer interactions. Reporting: Providing regular reports on repair volume, customer satisfaction, and other relevant metrics. Key Skills and Qualifications: Strong customer service skills Knowledge of automotive repair processes and procedures Ability to assess damage and estimate repair costs Excellent communication and negotiation skills Proficiency in using diagnostic tools and computer systems Experience in handling insurance claims (preferred Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Experience: total work: 1 year (Preferred) Work Location: In person

Call Center Manager Position We are looking for a performance-driven Call Center Manager who knows how to get things done. Key Requirements: Proven track record of turning average teams into top performers Zero tolerance for slacking, excuses, or mediocrity Sharp eye for numbers and data analysis Quick decision maker who doesn't sit on problems Tech-savvy - must be excellent with computers and reporting tools Clear, direct communication style - no sugar coating What You'll Do: Drive team performance through strict KPI monitoring and enforcement Take swift action on non-performers Maintain iron-clad discipline and attendance policies Run a tight ship with zero compromise on quality Spot and fix problems before they become issues Keep leadership informed - no surprises, no delays Make data-driven decisions to boost productivity Find creative solutions to improve metrics daily Respond lightning-fast to any situation Expected Results: Transform current performance from average to exceptional Build a culture of excellence and accountability Set new benchmarks for the organization Keep senior management in the loop always Make this center a model for others to follow The right candidate will be someone who: Lives and breathes performance metrics Isn't afraid to make tough calls Has a "figure it out fast" mindset Takes ownership and drives results Communicates openly and promptly with leadership Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Application Question(s): How comfortable/experienced are you with data driven team management? Work Location: In person

Job Role: Customer Care Manager – Maruti Suzuki Department: Customer Relationship / After-Sales Location: PODDAR CAR WORD Key Responsibilities: Customer Relationship Management: Ensure excellent customer service experience during vehicle service and post-service follow-up. Address and resolve customer complaints and escalations effectively. Maintain regular contact with customers to ensure satisfaction and loyalty. Service Feedback & Quality Monitoring: Monitor customer feedback through surveys (CSI – Customer Satisfaction Index). Take corrective action based on feedback to improve service delivery. Coordination with Workshop & Service Advisors: Work closely with workshop and technical staff to ensure timely service delivery. Ensure proper job card handling, billing, and service updates to customers. Dealer & OEM Interaction: Coordinate with Maruti Suzuki Regional Office for escalated issues, warranty, and policy updates. Submit reports and compliance updates as per Maruti Suzuki standards. Team Management: Guide and train front office executives and service advisors to handle customers professionally. Set KPIs to maintain CSI scores as per OEM standards. Records & Documentation: Maintain detailed records of complaints, follow-ups, and resolutions. Ensure all customer data is updated accurately in the DMS system. Required Qualifications: Graduate in any stream (MBA preferred) Minimum 3–5 years of experience in customer service, preferably in the automobile industry Excellent communication and interpersonal skills Knowledge of DMS software and MS Office Customer-focused attitude Problem-solving ability Strong communication skills (Hindi/English/regional) Patience and empathy Conflict resolution Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Provident Fund Work Location: In person Application Deadline: 01/08/2025 Expected Start Date: 01/08/2025

Workshop Manager - Maruti Suzuki Dealership About the Role: We are searching for a highly motivated and experienced Workshop Manager to lead our team and ensure the efficient and profitable operation of our Maruti Suzuki service department. As a Workshop Manager, you will be responsible for the overall management of the workshop, from overseeing technicians and scheduling repairs to ensuring customer satisfaction and adherence to Maruti Suzuki guidelines. Responsibilities: Manage a team of technicians, service advisors, and other workshop staff Oversee all aspects of vehicle service and repair, ensuring adherence to Maruti Suzuki service protocols and quality standards Schedule service appointments and ensure efficient workflow to minimize wait times Diagnose and troubleshoot vehicle problems, utilizing technical expertise and Maruti Suzuki diagnostic tools Ensure accurate estimation and authorization of repair costs Maintain a clean, safe, and organized workshop environment Manage spare parts inventory and ensure timely availability Monitor workshop performance metrics and identify opportunities for improvement Liaise with customers, address their concerns, and ensure their satisfaction with the service experience Maintain detailed service records and reports Stay updated on the latest Maruti Suzuki technologies and repair procedures Contribute to the achievement of workshop sales and profitability targets Comply with all safety regulations and environmental standards Qualifications: Diploma in Automobile Engineering or equivalent qualification Minimum 5 years of experience in a workshop management role, preferably in a Maruti Suzuki dealership Strong understanding of Maruti Suzuki vehicles and service procedures Excellent technical knowledge of automobile repair and maintenance Proven leadership and supervisory skills Strong communication, interpersonal, and problem-solving skills Ability to work effectively in a fast-paced environment and manage multiple priorities Proficiency in MS Office and workshop management software a plus Benefits: Competitive salary and benefits package Opportunity to work with a leading automobile brand Career growth and development opportunities in a dynamic environment Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Experience: total work: 1 year (Required) Work Location: In person