Call Center Manager

Call Center Manager Position

We are looking for a performance-driven Call Center Manager who knows how to get things done.

Key Requirements:

• Proven track record of turning average teams into top performers
• Zero tolerance for slacking, excuses, or mediocrity
• Sharp eye for numbers and data analysis
• Quick decision maker who doesn't sit on problems
• Tech-savvy - must be excellent with computers and reporting tools
• Clear, direct communication style - no sugar coating

What You'll Do:

• Drive team performance through strict KPI monitoring and enforcement
• Take swift action on non-performers
• Maintain iron-clad discipline and attendance policies
• Run a tight ship with zero compromise on quality
• Spot and fix problems before they become issues
• Keep leadership informed - no surprises, no delays
• Make data-driven decisions to boost productivity
• Find creative solutions to improve metrics daily
• Respond lightning-fast to any situation

Expected Results:

• Transform current performance from average to exceptional
• Build a culture of excellence and accountability
• Set new benchmarks for the organization
• Keep senior management in the loop always
• Make this center a model for others to follow

The right candidate will be someone who:

• Lives and breathes performance metrics
• Isn't afraid to make tough calls
• Has a "figure it out fast" mindset
• Takes ownership and drives results
• Communicates openly and promptly with leadership

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

• How comfortable/experienced are you with data driven team management?

Work Location: In person