Greetings from ZURICH KOTAK GENERAL INSURANCE, We are looking forward to having you onboard with us for the below role for Customer Experience. Role & responsibilities Own end-to-end project management for the Web WhatsApp customer service bot, including planning, development, deployment, testing, and optimization. Monitor and improve the NPS system and customer feedback loops, ensuring timely follow-ups and insights delivery to key stakeholders. Collaborate with product, customer support, and engineering teams to align bot capabilities with business goals and customer needs. Analyze customer interactions and feedback to identify areas for automation, process improvement, and improved user experience. Drive continuous improvement of the WhatsApp bots performance, accuracy, and customer satisfaction metrics. Track and report project progress, performance KPIs, and NPS trends to leadership. Ensure compliance with data privacy, customer consent, and platform regulations. Preferred candidate profile Experience with chatbot platforms Familiarity with CRM platforms and customer support tools Experience in project management, preferably within customer experience or digital platforms. Proven experience managing conversational AI/chatbot projects, preferably with WhatsApp Business API. Strong understanding of NPS methodology and customer feedback analysis. Interested candidates feel free to contact me on the below email vania.rebello@zurichkotak.com

Role & responsibilities 1. Responding to customer inquiries through phone calls providing exceptional customer service at all times. 2. Supplying accurate and timely information about our insurance products and services, helping customers make informed decisions. 3. Resolving customer issues and concerns professionally and efficiently, always striving for customer service excellence. 4. Collaborating with team members and other departments to ensure customer satisfaction and improve overall customer experience. 5. Maintaining detailed records of customer interactions and transactions using contact management tools and CRM software. 6. Contributing to a positive and supportive work environment, promoting teamwork and a strong work ethic. Preferred Candidate Known Languages: Bengali, Tamil, Kanada, Malayalam, Telgu

Job Title: Deputy Manager / Manager Department: Alternate - OEM Channel Job Location: Surat & Rajkot CTC Range: Max upto 8LPA (which will be completely depending on the experience & interview) Role & responsibilities: Identify motor dealers in assigned territory - market mapping Collect market intelligence w.r.t. dealer sales, insurers operating in market, profitable makes / models Make inroads in new motor dealers Drive insurance numbers and penetration at these counters Maintain good rapport with dealer principal and dealers insurance team Work in coordination with ZKGI claims team, and visit dealer workshops as well in frequent intervals Continuously share market feedback in terms of good and bad business Preferred candidate profile: Resources should have minimum 2-3 years of experience in OEM Channel or OEM Sales. Should be from dealer background. Resource should be graduated. Resource should be only from General Insurance background. Interested candidates can drop their updated resume with the below details on below mentioned mail id "khushboo.shah@zurichkotak.com" Please share the resume with below details: 1. CTC: 2. Location:

Job Title: Deputy Manager / Manager Department: Alternate - OEM Channel Job Location: Mumbai & Pune CTC Range: Max upto 8LPA (which will be completely depending on the experience & interview) Role & responsibilities: Identify motor dealers in assigned territory - market mapping Collect market intelligence w.r.t. dealer sales, insurers operating in market, profitable makes / models Make inroads in new motor dealers Drive insurance numbers and penetration at these counters Maintain good rapport with dealer principal and dealers insurance team Work in coordination with ZKGI claims team, and visit dealer workshops as well in frequent intervals Continuously share market feedback in terms of good and bad business Preferred candidate profile: Resources should have minimum 2-3 years of experience in OEM Channel or OEM Sales. Should be from dealer background. Resource should be graduated. Resource should be only from General Insurance background. Interested candidates can drop their updated resume with the below details on below mentioned mail id "khushboo.shah@zurichkotak.com" Please share the resume with below details: 1. CTC: 2. Location:

Role & responsibilities 1. Will be responsible for daily offline inwards and scanning to push files to HO for issuance. 2. Should have hawk eye for quality check of file with accuracy. 3. Should be able to comply with all underwriting, process and compliance guidelines and their update from time to time. 4. During month end user should be able to expedite in processing cases as per business volumes. 5. All cheque and cash deposition to be done by day end in system daily along with reconciliation. 6. Maintaining daily cash tally and MIS as per process. 7. Should process files and MIS weekly for RMT and send courier to HO. 8. Check daily discrepancy file and inform sales about the same. Collect resolution and send the same to HO for policy issuance. 9. Tracking of cases, pendency and provide its resolution on time to sales. 10. Accepting all cancellation and endorsements with proper Quality check and sending to HO for processing. 11. Provide support to HO teams other than Ops like Admin / IT etc as per need. 12. Processing all add-on request / assignment send by HO or seniors in team. Functional Skills Required 1. Typing Speed 25 wpm 2. Microsoft Office skills (Word, Excel, PowerPoint and Outlook) Intermediate 3. Excellent verbal and Written communication 4. Ability to manage conflicts & reconcile differences 5. Sales handling 6. Have handled Policy Issuance and / or endorsement (non-mandatory but additionally preferable) Perks and benefits Candidate having at least 1-year General insurance experience and GI market exposure Interested Candidates kindly share your resumes on vania.rebello@zurichkotak.com

Role & responsibilities Leadership & Team work - manage the managerial tasks, floor activities, administrative duties and provide support to the Managers in running a smooth business operation as well as floor cover for all shifts. -Ensure complaints/issues of the teams are handled appropriately to reduce further escalations. -Ensure the contractual SLAs for team are met and take proactive steps to avoid gaps/loss -Ensuring team is up to date with process knowledge. -Ensuring staffing/resourcing needs (leaves & shift coverage), break & shrinkage compliance as per the defined standards. -Ensure data & reporting compliance and can produce reports for the stakeholders. -Ensuring objectives for the individuals, goals of the team and performance are met as per standard. -People development by following the performance management system and nominating people for relevant training -Understand, supervise and execute day to day activities for a team handling & work flow. -Service - to ensure Quality and Service Standards are met in line with the Contracted Service Level Agreements. -Risk & Compliance - to ensure that the compliance metrics are met, risk identified and controls are in place to mitigate them always. -To ensure weekly Quality Feedback and Coaching are given to the resources. -Innovations and improvements - to identify, recommend and implement operational efficiencies to drive continuous improvement in the execution of processes. -Commercial awareness and effective cost management for the process. -Handle complaints & escalations for the team. Preferred candidate profile Candidates with general insurance experience.