Customer Care Executive

Job Role:

A Customer Care Executive (CCE) at Maruti Suzuki is responsible for handling customer interactions, resolving queries, ensuring customer satisfaction, and supporting service/sales operations to maintain Maruti’s brand standards.

Key Responsibilities:

• Customer Interaction & Support
• Attend incoming calls, emails, and walk-in customers.
• Provide accurate information about products, services, and policies.
• Handle customer queries, complaints, and requests promptly.
• Service Coordination
• Schedule service appointments and follow up with customers.
• Coordinate with the service team to ensure timely vehicle delivery.
• Inform customers about service status, cost estimates, and timelines.
• Sales Support
• Explain Maruti Suzuki’s product features, benefits, and offers.
• Assist the sales team with lead follow-ups and customer engagement.
• Maintain records of prospective and existing customers.
• Customer Relationship Management (CRM)
• Maintain and update customer databases.
• Conduct follow-up calls post-sales/service for feedback.
• Build long-term relationships to improve customer loyalty.
• Documentation & Reporting
• Maintain service records, invoices, and customer interaction logs.
• Prepare daily/weekly reports on customer feedback and issues.
• Ensure compliance with company policies and processes.
• Complaint Resolution
• Listen actively to customer concerns and resolve issues quickly.
• Escalate unresolved problems to higher management.
• Ensure customer grievances are closed within the stipulated time.
• Professional Conduct
• Adhere to dress code/uniform and grooming standards.
• Maintain polite and professional communication at all times.
• Uphold Maruti Suzuki’s brand values and customer-first approach.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person