TechOps-DE-CloudOps AMS-BI Consultant-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

As a Senior BI Consultant, you will be responsible for supporting and enhancing Business Intelligence and Data Analytics platforms with a primary focus on Power BI and Databricks. You will work across global engagements, helping clients translate complex data into actionable insights. This role involves day-to-day application management, dashboard development, troubleshooting, and stakeholder collaboration to ensure high data quality, performance, and availability.

Your key responsibilities

• BI Support & Monitoring: Provide daily application support for Power BI dashboards and Databricks pipelines, resolving incidents, fulfilling service requests, and implementing enhancements.
• Dashboard Development: Design, develop, and maintain Power BI reports and data models tailored to evolving business requirements.
• Root Cause Analysis: Investigate and resolve data/reporting issues, bugs, and performance bottlenecks through detailed root cause analysis.
• Requirement Gathering: Collaborate with business users and technical stakeholders to define BI requirements and translate them into scalable solutions.
• Documentation: Maintain technical documentation, including data flows, dashboard usage guides, and QA test scripts.
• On-Call & Shift Support: Participate in shift rotations and be available for on-call support for critical business scenarios.
• Integration & Data Modeling: Ensure effective data integration from diverse systems and maintain clean, performant data models within Power BI and Databricks.

Skills and attributes for success

• Hands-on expertise in Power BI, including DAX, data modeling, and report optimization
• Working experience in Databricks, especially with Delta Lake, SQL, and PySpark for data transformation
• Familiarity with ETL/ELT design, especially within Azure data ecosystems
• Ability to troubleshoot BI performance issues and manage service tickets efficiently
• Strong communication skills to interact with global stakeholders and cross-functional teams
• Ability to manage and prioritize multiple support tasks in a fast-paced environment

To qualify for the role, you must have

• 3–7 years of experience in Business Intelligence and Application Support
• Strong hands-on skills in Power BI and Databricks, preferably in a global delivery model
• Working knowledge of ETL processes, data validation, and performance tuning
• Familiarity with ITSM practices for service request, incident, and change management
• Willingness to work in rotational shifts and support on-call requirements
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
• Willingness to work in a 24x7 rotational shift-based support environment.
• No location constraints

Technologies and Tools

Must haves

• 
  Power BI: Expertise in report design, data modelling, and DAX
• Databricks: Experience with notebooks, Delta Lake, SQL, and PySpark
• Azure Ecosystem: Familiarity with Azure Data Lake and Azure Synapse (consumer layer)
• ETL & Data Modelling: Good understanding of data integration and modelling best practices
• ITSM Tools: Experience with ServiceNow or equivalent for ticketing and change management

Good to have

• 
  Data Integration: Experience integrating with ERP, CRM, or POS systems
• Python: For data transformation and automation scripting
• Monitoring: Awareness of Azure Monitor or Log Analytics for pipeline health
• Certifications: Microsoft Certified Data Analyst Associate or Databricks Certified Data Engineer Associate
• Industry Exposure: Experience in retail or consumer goods industries

What we look for

• People with client orientation, experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY BI application maintenance, practices globally with leading businesses across a range of industries.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.