Technical Writer

Technical Writer

Swimlane is looking for a detail-oriented and technically proficient Technical Writer to join our team in

Hyderabad, India. This role is critical in developing high-quality, user-focused documentation that enables

our customers to effectively deploy, configure, and use Swimlane's low-code security automation platform.

This opportunity is ideal for a candidate who thrives in a collaborative environment, enjoys partnering with

engineers and product teams to create impactful documentation, and is motivated to enhance product

adoption and user success through clear, accessible content. The role offers the chance to grow within a

modern, automation-driven documentation ecosystem.

Responsibilities:

● Author and maintain end-user documentation.

● Collaborate with engineering, QA, and product management teams to gather technical requirements and validate the accuracy of documentation.

● Write and structure content using Markdown in a docs-as-code environment.

● Contribute to documentation workflows by implementing and maintaining automation using GitHub Actions.

● Participate in information architecture planning, and help improve the usability, structure, and discoverability of documentation.

● Review and refine UI/UX microcopy (for example, labels, tooltips, in-product text) for clarity, consistency, and alignment with documentation standards.

● Manage multiple documentation projects concurrently, while maintaining high attention to detail and meeting project deadlines.

● Incorporate feedback from internal stakeholders and customers to improve documentation.

● Support legacy content transition and promote best practices in content reuse and template

standardization.

Required Qualifications:

We are looking for someone who doesn’t just meet these qualifications—but uses them to shape the user

experience, influence product direction, and elevate how teams think about documentation.

● 3–5 years of experience as a technical writer in a fast-growing software or SaaS environment, ideally with experience supporting complex or enterprise-grade products.

● Track record of thriving in high-velocity, innovation-driven teams—able to adapt quickly, deliver under pressure, and drive clarity amid change.

● Expertise in Markdown for writing structured, maintainable documentation in a docs-as-code environment.

● Hands-on experience with GitHub and GitHub Actions to contribute directly to automated publishing workflows and content lifecycle management.

● Proven ability to juggle multiple initiatives, prioritize effectively, and deliver polished content across simultaneous product releases.

● Exceptional attention to detail, ensuring every sentence reinforces accuracy, consistency, and trust in the product.

● Fluent, user-first communicator, with excellent written and verbal skills in English and the ability to tailor tone and clarity across audiences.

● Collaborative mindset, experienced in working closely with cross-functional teams—including engineering, QA, and product—to build content that reflects real-world use cases and customer needs.

Preferred Qualifications:

● Experience using MadCap Flare, particularly for structured or legacy content management.

● Familiarity with Python, HTML, or CSS to support content formatting or enhance technical documentation.

● Experience using MadCap Flare for managing structured or legacy content.

● Knowledge of structured documentation practices, including content reuse, taxonomy, and modular architecture.

● Ability to create or annotate visuals using tools such as Snagit or similar.

● Awareness of accessibility best practices in technical documentation and UI text.

● Experience reviewing and refining user interface text in collaboration with product and design teams.

● Initiative to lead documentation projects or processes, and proactively improve tooling or workflows.

Opportunities for Growth:

● Advance technical proficiency in docs-as-code methodologies, GitHub-based workflows, and automation tooling.

● Gain exposure to agile product development cycles and documentation planning for feature releases.

● Opportunity to grow into roles such as Senior Technical Writer or Process Owner.

● Collaborate closely with engineers, product managers, and designers to shape the documentation experience.

Tools and Technologies:

● Markdown

● GitHub / GitHub Actions

● MadCap Flare (for legacy documentation)

● JSON / YAML (light interaction)

● Snagit or equivalent screenshot tools (optional)