Technical Writer

• As a Technical Writer at Xactly Corporation working in a hybrid schedule, you will be responsible for customer partner facing product documentation including product overviews, installation and configuration guides, developer guides, in-app guides, release notes, newsletters, and FAQs
• You will be an integral part of the technical enablement function, working closely with product managers, engineers and customer enablement teams to create resources to improve product adoption and the overall experience for our customers
• You will be responsible for managing the documentation needs of multiple products and our core platform, and work with various scrum teams to meet deadlines as per the product release dates
• We are looking for you to partner with our user experience team to develop documentation guidelines and policies in line with Xactly brand requirements and ensure consistency, completeness, and accuracy across articles
• As a part of the process, you will be involved in the complete product development cycle and thus gain in-depth knowledge on Xactly s platform and products

At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we're challenged to think in different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect this in order to build strong and lasting relationships.

• 2-5 years of technical writing experience in a software organization
• Strong written and verbal communication
• Meticulous attention to detail and should be able to clearly communicate complex concepts to various audiences from non-technical to engineering
• Managed documentation on multiple products
• Familiar with technical platforms, coding and scripting languages - SQL, HTML, CSS, JavaScript, REST APIs, Python etc Note: Programming Language understanding and ability to read code is a big plus
• Experience working with the following tools preferred: Khoros, Git, GitHub, Confluence, Jira, Pendo
• Experience working directly with Engineering teams and Product Managers
• Experience with developing API and function documentation
• Writing samples required
• Bachelors degree or equivalent experience preferred

• Attend new hire training
• Gain an understanding of the Sales Performance Management space and the business challenges Xactly solves
• Learn the documentation process
• Get to know your team

• Learn the Xactly platform and product suite
• Learn Xactly s documentation tools and resources
• Begin to work on documentation updates

• Work closely with Product Managers, Engineering, and User Experience to deliver your documentation / enablement vision

• Be seen as a we'll-versed, trusted business-advisor and expert, making a significant positive impact company-wide
• Identify further personal education opportunities to increase your business and instructional acumen

• Paid Time Off (PTO)
• Comprehensive Health and Accidental Insurance Coverage
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Free snacks onsite(if you work in office)
• Generous Employee Referral Program
• Free Parking and Subsidized Bus Pass (a go-green initiative!)
• we'llness program