Technical Writer

About Us:

We help retailers turn strategy into execution with tools and guidance that drive daily operational excellence across labor, inventory, and store planning.

Job Summary:

Why Join Us

At Logile, you’ll be part of a fast-growing team redefining retail learning through innovation, AI, and customer-centric design. We offer a collaborative environment, growth opportunities, and the chance to make a measurable impact on global retail operations.

Key Responsibilities:

• Create and maintain clear, user-friendly documentation for Logile solutions.
• Collaborate with SMEs to document new features, UI changes, and learning initiatives, ensuring alignment with release timelines.
• Use AI tools (e.g., Copilot) to draft, refine, and personalize documentation at scale.
• Support initiatives related to product documentation by developing and testing documentation inputs for consistency and accuracy.
• Translate and maintain documentation in multiple languages with AI and SME support (e.g., Spanish, Polish).
• Reduce support tickets and improve CSAT/NPS by ensuring documentation is current, accessible, and actionable.
• Support internal wiki and centralized knowledge bases.
• Contribute to measurable improvements in onboarding engagement, product adoption, and customer satisfaction.

Job Requirements:

• 3+ years of writing and editing product documentation for software platforms.
• Skilled in creating clear, scalable content that improves adoption and reduces support tickets.
• Strong editing and proofreading abilities with attention to clarity and consistency.
• Comfortable using AI tools (e.g., Copilot) to accelerate content creation.
• Proven impact on customer satisfaction, onboarding speed, or product engagement.
• Experience collaborating with cross-functional teams.
• Multilingual proficiency is a plus.
• Strong analytical and problem-solving skills, with the ability to troubleshoot documentation gaps and improve user experience.
• Ability to work in-office in Bhubaneswar, India.
• Flexibility to work US business hours and collaborate across global teams.

Qualifications

• Bachelor’s degree in Technical Communication, English, Computer Science, or related field.
• Certification in technical writing or content strategy (e.g., Google Tech Writing) is a plus.