Service Desk Support Executive Location : Noida, India Job Type : Full Time Experience : 1+ Years of Experience Position Overview: We are seeking a dedicated Service Desk Support professional to join our Service Delivery team. This role serves as the first point of contact for end users, resolving technical issues related to hardware, software, and enterprise systems. The position ensures timely resolution within SLAs while maintaining high service standards. Strong communication and a customer-focused mindset are essential. Key Responsibility: Provide first-line technical support for infrastructure, Client-developed applications, and enterprise solutions. Monitor and manage incidents via Jira Service Management, ensuring accurate logging and resolution within defined SLAs. Perform diagnostics and troubleshooting for hardware, software, and networks. Escalate unresolved issues to 2nd/3rd line support with clear documentation in Confluence. Maintain communication with users, ensuring regular updates and a positive customer experience. Contribute to continuous improvement efforts by maintaining and enhancing documentation and support processes. Support tools and systems such as Jira, Confluence, NetSuite, and antivirus/patch management solutions. Participate in a shift-based support model. Update and maintain accurate customer data, timesheets, and ticketing information in NetSuite and related platforms. Perform routine tasks such as backup management, patch management, and antivirus monitoring to ensure system integrity. Participate in the rollout of critical system updates and changes, ensuring minimal disruption to operations. Requirements: Minimum 1 year in a service desk or 1st line support role. Proficient in Jira Service Management, Confluence, and NetSuite. Strong troubleshooting skills for hardware/software issues. Solid understanding of enterprise IT environments. Excellent written and verbal communication skills. Customer-oriented with a problem-solving mindset. Willing to work in shift Preferred Qualifications: ITIL Foundation Certification (or willingness to obtain within 12 months). Degree in IT , B.Sc or B.A. or equivalent technical training. Familiarity with enterprise support practices and service management workflows.

Job Description The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design, develop, and maintain our next generation websites and web tools. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. Full Stack Developer Location: Noida (On-Site) Experience: 5+ years of experience in software development Responsibilities Revise, edit, proofread & optimize web content Work with cross-functionally to enhance overall user experience of our platforms Own various design tasks involved in the web development life cycle from start to finish. Requirements: At least 5-6 years of work experience as Full Stack developer. Strong experience with Angular, JavaScript, and TypeScript. Proficient in C#, .NET, and REST API development. Good to have experience with databases. Good to have experience with cloud technologies (e.g., AWS, Azure) Qualifications: Bachelor's degree or equivalent experience in Computer Science At least 2-4 years of experience using HTML, CSS, and JavaScript Proficiency in at least one server-side technology (.Net , Java) Ability to multi-task, organize, and prioritize work Additional Requirements: Excellent problem-solving skills and ability to work collaboratively in a team. Strong written and verbal communication skills in English. Good time management and organizational abilities.

Job Title: Security Operation Manager Location: Noida Job Tyoe : Full-Time Experience: 7+ Years Department: Operation/ Security Reports To: Operation Director Job Summary: The Security Operational Manager is responsible for overseeing the day-to-day operations of the organization's security infrastructure. This role involves managing the security operations center (SOC), leading incident response efforts, and ensuring the effectiveness of security policies, procedures, and protocols. The Security Operational Manager will collaborate with various departments to safeguard the company's information assets and maintain a robust security posture. Key Responsibilities: Manage Security Operations: Oversee the daily activities and operations of the security operations center (SOC), ensuring continuous monitoring, detection, and response to security incidents. Incident Response: Lead the incident response team in identifying, managing, and resolving security breaches and vulnerabilities. Conduct post-incident analysis and reporting to prevent future occurrences. Security Monitoring: Implement and maintain security monitoring tools and technologies to detect and respond to threats in real-time. Penetration Testing and Vulnerability Scanning: Conduct regular penetration testing and vulnerability scanning to identify and mitigate security weaknesses within the organization's systems and applications. Policy and Compliance: Develop, enforce, and update security policies, procedures, and protocols in alignment with industry standards and regulatory requirements. Ensure compliance with relevant laws and regulations. Team Leadership: Tain, and mentor the security operations team, fostering a culture of continuous improvement and professional development. Risk Management: Conduct regular security risk assessments and implement mitigation strategies to reduce identified risks. Collaboration: Work closely with IT, legal, and other departments to ensure comprehensive security measures are integrated into all business processes. Reporting: Prepare and present regular reports on security operations, incidents, and compliance status to the Customers. Emergency Response: Develop and maintain emergency response plans for security incidents, ensuring the organization is prepared for potential crises. Qualifications: Education: Bachelors degree in Computer Science, Information Security, or a related field.. Experience: Minimum of 7 years of experience in information security, with at least 3 years in a managerial role overseeing security operations. Certifications: Relevant certifications such as CISSP, CISM, CEH, or similar are highly desirable. Technical Skills: Proficient in security technologies such as SIEM, IDS/IPS, firewalls, antivirus software, and endpoint protection. Expertise in conducting penetration testing and vulnerability scanning. AWS Expertise: In-depth knowledge and experience with Amazon Web Services (AWS) security practices and tools. Knowledge: In-depth understanding of security frameworks (e.g., NIST, ISO 27001), compliance requirements (e.g., GDPR, HIPAA), and incident response best practices. Leadership: Strong leadership and team management skills with the ability to motivate and guide a diverse team. Communication: Strong verbal and written communication skills, with the ability to convey complex security issues to non-technical stakeholders. Working Conditions: The role may require occasional on-call work to address security incidents. Must be able to work in a high-pressure environment and handle multiple tasks simultaneously.

Job Description The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design, develop, and maintain our next generation websites and web tools. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. Full Stack Developer Location: Noida (On-Site) Experience: 5+ years of experience in software development Responsibilities Revise, edit, proofread & optimize web content Work with cross-functionally to enhance overall user experience of our platforms Own various design tasks involved in the web development life cycle from start to finish. Requirements: At least 5-8 years of work experience as Full Stack developer. Strong experience with Angular, JavaScript, and TypeScript. Proficient in C#, .NET, and REST API development. Good to have experience with databases. Good to have experience with cloud technologies (e.g., AWS, Azure) Qualifications: Bachelor's degree or equivalent experience in Computer Science At least 2-4 years of experience using HTML, CSS, and JavaScript Proficiency in at least one server-side technology (.Net , Java) Ability to multi-task, organize, and prioritize work Additional Requirements: Excellent problem-solving skills and ability to work collaboratively in a team. Strong written and verbal communication skills in English. Good time management and organizational abilities.

Job Description: DevOps and AWS Lead Engineer Position Title: DevOps and AWS Lead Engineer Location: Noida Employment Type: Full-Time Experience: Minimum 7 years Company Overview: Contevolve is a forward-thinking organization committed to delivering cutting-edge solutions. We are seeking a skilled DevOps and AWS Engineer to join our dynamic team. If you are passionate about automation, cloud technologies, and continuous improvement, we would love to hear from you. Position Overview: As a DevOps and AWS Engineer, you will be responsible for designing, implementing, and maintaining our cloud infrastructure and CI/CD pipelines. You will work closely with development, operations, and security teams to ensure our systems are scalable, resilient, and secure. Key Responsibilities: Cloud Infrastructure Management: Design, deploy, and manage AWS infrastructure using best practices. Ensure high availability, scalability, and security of AWS services. Implement Infrastructure as Code (IaC) using tools such as Terraform and Ansible CI/CD Pipeline Development: Implement and manage CI/CD pipelines using tools like AzureDevOps, GitLab CI. Security and Compliance: Integrate automated testing, security scans, and other quality gates into the CI/CD process. Monitor and optimize pipeline performance. Automation and Scripting: Automate repetitive tasks using scripting languages (e.g., Python, Lambda). Develop and manage custom automation solutions to improve operational efficiency. Monitoring and Logging: Implement monitoring and logging solutions to ensure system reliability and performance. Set up alerts and dashboards using tools such as CloudWatch, Prometheus, Grafana, or ELK stack. Perform root cause analysis and implement corrective actions for incidents. Collaboration and Support: Collaborate with development teams to ensure seamless integration of new features and services. Provide support for production environments, including on-call support as needed. Assist in the evaluation and selection of new tools and technologies. Security and Compliance: Implement and maintain security best practices, including IAM roles, security groups, and encryption. Ensure compliance with industry standards and regulatory requirements. Conduct regular security assessments and vulnerability scans. Qualifications: Bachelors degree in Computer Science, Information Technology Minimum of 7 years of experience in DevOps, Kubernetes, cloud infrastructure, and AWS. AWS Certified Solutions Architect Proven experience with AWS services, including EC2, S3, RDS, Lambda, VPC, and IAM. Strong understanding of DevOps principles and practices. Hands-on experience with CI/CD tools such as Jenkins, GitLab CI, or AzureDevOps. Proficiency in scripting languages such as Python, Bash Experience with configuration management tools like Ansible, Puppet, or Chef. Proficiency of containerization and orchestration tools, such as Docker and Kubernetes.

Job Title: Web Developer (PHP/Laravel/Vue.js) Location: On Site, Noida Experience: 3-6 Years Employment Type: Full-time Education: B.Tech About Us: Contevolve is a forward-thinking organization committed to delivering cutting-edge solutions. We are seeking a skilled PHP Developer to join our dynamic team. We offer opportunity to work on diverse, groundbreaking projects and freedom to explore new technologies and grow your skills. Key Responsibilities: Design & develop web applications (frontend + backend) using PHP, Laravel, Vue.js, and modern JS frameworks. Collaborate across all project phasesideation, prototyping, development, and deployment. Build scalable, high-performance solutions with clean, maintainable code. Iterate on prototypes and implement feedback. Work with SQL databases and optimize queries. Ensure UI/UX quality with HTML5, CSS, and responsive design. Skills & Qualifications: Strong expertise in PHP, Laravel, JavaScript (Vue.js/React), HTML5, CSS Experience with SQL/MySQL and backend APIs. Familiarity with RESTful services, Git, and modern dev tools. Eye for design, usability, and performance optimization. Passion for problem-solving, innovation, and learning new tech. Good to Have: Knowledge of Python, AI/ML, or 3D modelling. Experience with Agile/Scrum methodologies.

Job Title: IT Manager Location: Noida Experience: Minimum 7Yrs Employment Type: Full Time Job Summary: We are seeking an experienced IT Manager with 7+ years of experience in IT operations, infrastructure management, and team leadership. The ideal candidate will oversee IT systems, ensure security and compliance, drive digital transformation, and lead a high-performing IT team. This role requires a strategic thinker with strong technical expertise and excellent leadership skills. Key Responsibilities: IT Strategy & Leadership: Develop and implement IT policies, procedures, and best practices. Align IT initiatives with business goals and drive digital transformation. Lead, mentor, and grow the IT team, fostering a culture of innovation. Infrastructure & Operations Management: Oversee IT infrastructure (networks, servers, cloud systems, and cybersecurity). Ensure high availability, performance, and security of IT systems. Manage vendor relationships, IT budgets, and procurement. Security & Compliance: Implement and enforce IT security policies, risk management, and disaster recovery plans. Ensure compliance with industry standards (ISO, GDPR, SOC, etc.). Project Management: Lead IT projects (ERP/CRM upgrades, cloud migrations, automation). Ensure timely delivery within budget and scope. Stakeholder Collaboration: Work with cross-functional teams to identify and address IT needs. Provide technical guidance to senior leadership. Preferred Qualifications: Certifications like Microsoft Certified: Azure Administrator Associate, CCNA, or ITIL are a plus. Experience with Infrastructure as Code (IaC) or automation tools. Exposure to ISO 27001 security policies and compliance. Qualifications & Skills: Education: Bachelors/masters in computer science, IT, or related field. Experience: 7+ years in IT management, with expertise in infrastructure, security, and team leadership. Technical Skills: Cloud platforms (AWS/Azure/GCP), networking, cybersecurity. ERP/CRM systems, DevOps, and ITIL practices. Experience managing Windows and macOS-based laptops. Proficiency in administering Office 365, including Exchange, SharePoint, Teams, and OneDrive. Good understanding of IT policies, compliance, and security frameworks. Soft Skills: Strong leadership, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.