Technical Training Manager

Job Summary

• You have excellent communication and interpersonal skills and are able to express yourself in terms of language
• You focus on the needs and concerns of After Sales staff and always attempt to plan training programs accordingly
• You are always willing to learn new things
• You possess good team building skills. You recognize your influence as a trainer and are able to motivate your team members or After Sales staff to perform better.
  

• You are familiar with the necessary processes and contact-persons for all relevant departments and MB India training center.
• You can use all the workshop management systems (e.g. WIS, ASRA, and EPC) in a targeted manner.
• You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.)
• You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them.
  

• You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. Lotus Notes, MS Office, the Internet, e-business, intranet, etc.).
• You independently administer
• You have a sound knowledge of current After-Sales IT tools and are able to use these (e.g. WIS, ASRA, TIPS, Star Diagnosis, and EPC).
  

• Initiating training need/gap analysis with the help of MB India – (SAT results)
• Recording individual training need/gap
• Acting as a one point contact between MB India and dealership on training and manpower developments
• Performing training need analysis (TNA) and identify the gap vis-à-vis product knowledge, Aftersales process and technical skills
• Decision regarding in house training schedule, date, time & place etc.
  

• Conducting training for all technicians
• Using After Sales Training Material provided by MB India through CBTs, TtT Programs
• Conducting training on following topics.
  

• Designing, conducting & performing timely evaluations after the training has been imparted.
• Interpret the evaluation data according to predefine norms and plan accordingly.
  

• Coordination for registration in SABA
• To confirm whether the trainees coming to MB India for training have met the necessary prerequisites
  

• Coordination with MB India After Sales Training team on training needs and requirements
• Participation in the Induction Programs conducted by MB India After Sales Training Team
• Getting updated information on Products and Processes in terms of Training Content from MB India After Sales Training
• Ensuring implementation of certification program with regular coordination with MB India
• Nominating Required After Sales staff for training and other timely reporting through SABA Training MIS
• Timely Report of Monthly MIS of Dealer After sales staff and sending the monthly report to MB India.
• Manpower required-Onboard-Trained status
• Weekly Training conducted Report
• Month-wise Training Report
• Maintaining records of each training program done and the evaluations completed in a separate file
  

Requirements

• Initial training in Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnosis systems
• Trained and certified trainer in a motor vehicle service profession or proof of comparable competencies
• Training in soft skills, learning principles, training methods and training media
• Annual participation in product training courses by Mercedes- Benz as a part of the market launch of new vehicles
  

Experience

Benefits

• Statutory benefits
• GPA
• Incentives