Job Summary: As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers’ service needs. Your key responsibilities are: You study service history of the appointed customer and prepare yourself to attend the customer one day prior. You interact with customers during reception and perform active reception as per the check sheet, record customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. You advise customers for suitable service product and required jobs to be done as per the customers’ need. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. You exhibit maximum transparency through video call interaction with customers during pre-reception, reception,in –repairs and pre-delivery. You keep on updating the vehicle status to customers during service. You follow up with the workshop for completion of job as per promised time. You confirm the readiness of car after visual inspection and inform customer about delivery time. Taking a test drive after the repairs, if required or as requested by the customer. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. You call customers after 3 days of vehicle delivery to know the post service feedback. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal. Skills Social and interpersonal competence You are extremely loyal to company and brand. As a result you come across as trustworthy and responsible. You show a lot of initiative. You are persuasive and are able to make decisions on your own. You professionally implement all Mercedes-Benz specifications on customer oriented conduct. You are willing to make compromises, but can also openly address and constructively solve conflicts with customers and colleagues. You are good listener and are empathetic towards customer concerns, requirements and willing to understand customer’s problem. You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction. You are team player and capable of liaising with workshop staff for getting the work done in desired timeline. You are honest with customers and offer them solutions that take time and costs into account. You actively approach customers, thus showing excellent communication skills. Method and process competence: You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems. You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction. Technical competence : You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. You are capable of transforming customer requirements into technical instructions for internal communication. You are a critical reviewer of work done as per the requirements of customer to meet customer expectations. Requirements Qualification & Experience: Batchers Degree in Automotive / Mechanical Engineering. 5-6 years of experience in Luxury automobile retail market. Benefits Statutory benefit Accidental policy
As a CRM Executive, your primary responsibility will involve improving Customer Satisfaction Index (CSI) through various activities. You will work closely with the Marketing Manager, CRM Manager, and Sales Manager to develop and execute action plans for enhancing CSI at the dealership. One of your key tasks will be to establish a feedback mechanism to gather customer feedback at different stages of the sales process, such as test drive feedback, overall sales experience feedback, and post-delivery feedback. You will analyze this feedback to identify areas for improvement and develop strategies to address any negative feedback effectively. In addition, you will conduct post-sales follow-ups to seek feedback from customers who have not submitted feedback forms. It will be your responsibility to update customer follow-ups in the e-dealer system and coordinate with the MB India Customer Service team and marketing team for conducting CSI surveys and CRM activities. Furthermore, you will play a pivotal role in ensuring a seamless delivery process for new vehicle purchases. This will involve coordinating with sales consultants and delivery process coordinators to ensure all preparations are in place for a flawless delivery experience. You will also be tasked with arranging gifts, bouquets, and other elements to enhance customer delight during the delivery process. As part of your duties, you will develop comprehensive plans for CRM activities on a monthly, quarterly, and yearly basis in collaboration with the Marketing and CRM Manager. These activities may include direct mailers, customer meets, and customer drivers training sessions. You will be responsible for communicating these activities to all customers through telephone calls and direct mailers. Additionally, you will oversee the management of the customer database by ensuring that all mandatory fields are recorded in the e-dealer system. You will work with the telemarketing team and After Sales team to clean the old customer database by updating contact details and addresses. To be successful in this role, you should hold a Bachelor's degree and have 1-2 years of experience as a CRM Executive or Front Office Executive. In return, you will be entitled to various benefits such as company assets, incentives, and accidental policy coverage. If you are passionate about enhancing customer satisfaction, driving CRM activities, and ensuring a seamless delivery experience for customers, this role offers an exciting opportunity to make a significant impact on customer relations and dealership performance.,
Job Summary: As a Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. You ensure that predefined goals are met and measures to maintain customer relations are well implemented. Your key responsibilities are: • PRM activities planning for the current year in terms of Budget, activities and resources. • Monthly and quarterly planning of PRM activities in consensus with DP, CEO’s and HOD’s. • Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). • Ensure consistent customer relations management (CRM) across divisions and after sales stages. • Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. • To ensure Implementation customer life cycle communication to increase customer retention. • Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. • Develop counter measure to eliminate negative feedback from customers in future. • Coordinate with MB India CRM team and after sales marketing team for CSI surveys. • Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. • Capture, record and monitor customer complaints on regular basis. • Conduct root cause analysis of all the complaints from all sources. • Implement action plan to minimize complaints. • Act as one point contact with the customers for all customer complaints. • Handle dis-satisfied customers who have raised complaints through all sources. • Coordinate with sales and after sales department HOD’s, Dealer principle for closure of all the After Sales complaints as per the set time line. • With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers (> 1year). • E-dealer monitoring for data quality. Skills Communication Skills: • You have excellent communication skills with a professional English accent. • You are aware of basic calling etiquettes and have right attitude to provide required information/help to customers • You listen carefully, and can identify the underline meaning and real demands. • You talk clearly in the language that the customer will understand and avoids using jargons. Interpersonal & Social competence • You are able to relate to the customer’s needs and options. • You are able to handle objections and overcome rejections. You are able to balance personal involvement and professional distance. • You have high self-esteem, and you are controlled and focused even in stressful situations. And you can handle conflicts and resolve it amicably. • You remain calm and factual and are guided by a win-win solution. • You See feedback as an opportunity to improve and opens channels for feedback. You also provide feedback which is objective and constructive in nature. • You build a relationship with the customer that is based on honesty, mutual respect, confidence and mutual trust. • You are a good team player and always support and motivate your colleagues. Method & process competence • You understand the customer life cycle management and related functionalities in DMS. • You keep a continuous update of customer data and record the same. • You are aware of calling script and follow it religiously for effective calling. • You keep a track of calling activities and complete it on time for better results. • You keep a track of lost customers and put the efforts to bring them back to dealership. • You promote the service product, campaigns through various modes like SMS, email and proactive calling. • You work according to the MB service processes and standards. Specialist competence • You Understand and are aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, you are responsible to a large extent for CSI. • You are an expert in implementing Customer Relationship Strategy. • You are an important point of contact, and are a facilitator between the needs of the customer and the company. • You take care of the customer relationship in every stage of the ownership, supported through Marketing and Service Programs. • Contributes to the critical interaction and dialogue after the vehicle has been purchased, builds up confidence, trust and loyalty with the Customer. • You have brief knowledge of the Mercedes-Benz vehicles, dealer policies and service products. Requirements Qualification & Experience: • Graduate in Engineering/Commerce/Arts. • 5-6 years of experience in Luxury automobile retail market. Benefits 1. Statutory Benefit 2. Accidental Policy 3. Incentive
As an Insurance Coordinator at our company, your main objective is to ensure seamless and hassle-free insurance transactions that lead to customer delight and profitable business growth. Your responsibilities will include understanding customer needs and guiding them in case of accident claims or insurance requirements. You will need to provide detailed explanations to customers regarding the documents required for accident claim processing and check accident claim forms and documents upon receipt. Timely submission of accident claim forms to insurance companies and coordinating insurance surveys will also be part of your duties. You will be responsible for following up with insurance companies to obtain necessary accident estimate approvals and communicating any queries raised by insurance companies to customers regarding accident claims. Additionally, you will be tasked with comparing targets and actual performance of insurance companies for service and parts strategy. This includes exchanging potential customer data with F & I Managers, acquiring new insurance companies and customers, conducting public relations, and negotiating prices, conditions, and contractual agreements with insurance companies under the guidance of Mercedes-Benz India. Internally, you will provide functional support to service advisors, assist with workshop vehicle survey and repair, reconcile accounts of books of accounts, and work closely with the finance & insurance manager on insurance renewals, conversions, and escalations. To be successful in this role, you should have a diploma or degree in mechanical or automobile engineering, preferably with an MBA. You should have at least 5 years of professional experience in administration, handling insurance companies, and knowledge of regulations and laws related to the insurance industry. An automotive background with dealer body shop experience would be an added advantage. Specific knowledge and skills required for this position include proficiency in Windows, strong business communication skills, analytical abilities, and leadership qualities. In addition to a competitive salary, the benefits package for this position includes statutory benefits, incentives, and an accidental policy.,
Job Summary As a Dealer In-house Trainer you are fully responsible for planning, organizing and increasing the efficiency of training programs or training activities within the dealership. In addition to this you are responsible to enhance knowledge levels, skill levels and overall quality capabilities of dealer After Sales manpower. You ensure the smooth startup of newly recruited staff. You also ensure that in-house training system and processes are well implemented at the dealerships. In this function, you are one point contact for SABA and all other training related activities. Competencies Social and interpersonal competence You have excellent communication and interpersonal skills and are able to express yourself in terms of language You focus on the needs and concerns of After Sales staff and always attempt to plan training programs accordingly You are always willing to learn new things You possess good team building skills. You recognize your influence as a trainer and are able to motivate your team members or After Sales staff to perform better. Method and process competence You are familiar with the necessary processes and contact-persons for all relevant departments and MB India training center. You can use all the workshop management systems (e.g. WIS, ASRA, and EPC) in a targeted manner. You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.) You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them. IT Competence You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. Lotus Notes, MS Office, the Internet, e-business, intranet, etc.). You independently administer You have a sound knowledge of current After-Sales IT tools and are able to use these (e.g. WIS, ASRA, TIPS, Star Diagnosis, and EPC). Tasks Planning training programs Initiating training need/gap analysis with the help of MB India – (SAT results) Recording individual training need/gap Acting as a one point contact between MB India and dealership on training and manpower developments Performing training need analysis (TNA) and identify the gap vis-à-vis product knowledge, Aftersales process and technical skills Decision regarding in house training schedule, date, time & place etc. Executing training programs Conducting training for all technicians Using After Sales Training Material provided by MB India through CBTs, TtT Programs Conducting training on following topics. Ø MB Induction Training Ø Basic MT Level Training Ø Basic Electrical Training Ø Pre-Delivery Inspection Ø WIS, EPC & Star Diagnosis Ø ASRA for service advisor Ø Driver/chauffer product Training Ø New Model Launch/Product feature training Monitoring Ensuring that training provided by MB India to the Aftersales staff supports the aims and objectives of the dealership by monitoring the Pre Test and Post Test scores and improvement percentage Evaluation Designing, conducting & performing timely evaluations after the training has been imparted. Interpret the evaluation data according to predefine norms and plan accordingly. Performing other training related activities Coordination for registration in SABA To confirm whether the trainees coming to MB India for training have met the necessary prerequisites Liaison with MB India after Sales Training Coordination with MB India After Sales Training team on training needs and requirements Participation in the Induction Programs conducted by MB India After Sales Training Team Getting updated information on Products and Processes in terms of Training Content from MB India After Sales Training Ensuring implementation of certification program with regular coordination with MB India Nominating Required After Sales staff for training and other timely reporting through SABA Training MIS Timely Report of Monthly MIS of Dealer After sales staff and sending the monthly report to MB India. Manpower required-Onboard-Trained status Weekly Training conducted Report Month-wise Training Report Maintaining records of each training program done and the evaluations completed in a separate file Requirements Qualification You are a diploma holder and possess minimum MT/ST qualification. You are reliable, trustworthy, friendly, and open with your trainees and can motivate them to carry out their jobs effectively. Training Initial training in Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnosis systems Trained and certified trainer in a motor vehicle service profession or proof of comparable competencies Training in soft skills, learning principles, training methods and training media Annual participation in product training courses by Mercedes- Benz as a part of the market launch of new vehicles Experience Five years of experience in workshop Benefits Statutory benefits GPA Incentives
The Marketing Manager is primarily responsible for planning and executing marketing activities within the available resources to generate a targeted number of enquiries at dealerships to achieve sales objectives. This includes planning and executing all lead generation activities as per dealership sales targets and MBIL directives, as well as aligning and executing national marketing campaigns at the dealership level. The Marketing Manager is also responsible for liaising with the Marketing team of MB India for implementing various marketing programs at the dealership and providing regular feedback. The Marketing Manager's responsibilities include understanding the sales objectives of the dealership and communicating the marketing needs accordingly, planning marketing activities based on market and organizational needs, keeping the dealership informed about competitor marketing activities, and creating a marketing calendar including budgeting as per MBIL guidelines. Additionally, timely feedback on the execution of marketing activities, acting as a point of contact between the dealership and MBIL for marketing-related matters, and regular communication with the MBIL marketing team for all aspects of marketing and CRM activities at the dealership level are key aspects of the role. The Marketing Manager is expected to share quarterly and monthly marketing plans as per the formats and timelines communicated by MBIL, discuss and obtain approvals on marketing plans prior to execution, adhere to MBIL CI guidelines for ideas and creatives, provide regular feedback on dealership and competitor activities, and submit quarterly marketing reports and claims. Furthermore, the Marketing Manager will coordinate with the corporate communication team at MBIL for media-related activities, press conferences, product launches, and communicate with various publications, event agencies, and organizations for marketing opportunities. Qualifications for the role include an MBA or PGDBM, with a minimum of 5-6 years of experience in marketing, advertising, or events, preferably within the auto, consumer durable, or FMCG sector. Specialized knowledge required includes clear thinking capabilities, the ability to align activities towards goals and sales targets, strong communication skills, a customer-oriented attitude, coordination skills with external agencies, team player attributes, ability to handle customer queries and complaints, analytical skills, event management skills, and knowledge of digital marketing activities. The ideal candidate should have extensive knowledge of retail marketing, at least 4 years of experience in marketing/events/advertising (with a minimum of 2 years in the auto, consumer durable, or FMCG industries), a fair understanding of digital marketing activities, a passion for promoting the brand, a creative mindset, openness to new ideas, high motivation, commitment towards the brand, and responsibility for all dealership marketing activities. Remuneration for this role should be treated as a Senior Member of the team and paid accordingly, including travel and other allowances. Benefits include statutory benefits, accidental policy, incentives, and company assets such as a laptop and SIM card.,
Job Summary As a system technician, you are the expert for system diagnoses and remedying malfunctions in one of the defined Clusters: powertrain systems, driving stability and driving safety systems, comfort and safety systems, and telecommunications systems. In these Clusters, you work on the current overall vehicle systems from the Mercedes-Benz product range. Thanks to your comprehensive and special system knowledge and excellent technical competencies, you can independently work on complex repair orders in your special area and efficiently restore the function of the customer’s vehicle. Through good treatment of the customer’s property, expert knowledge, and appreciation of the brand and product, you promote the image of the product and service organization, thus contributing to customer satisfaction. Training Trained and certified technology specialist in a motor vehicle service profession or proof of comparable competencies Initial training In Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnostic systems Further training and training in a Cluster Annual participation in product training courses by Mercedes-Benz as part of the market launch of new vehicles/systems. Preferably should have completed Certificate course in Automotive Mechatronics (CAM) or Advanced Diploma in Automotive Mechatronics (ADAM). Experience Minimum 1 year experience as a Maintenance Technician (MT) in MB dealership. Experience with Mercedes-Benz product range Practical experience with the vehicle systems in your category 1/6 Competencies Social and interpersonal competence You act in a market and customer-oriented manner and you regard yourself as a representative of the Mercedes-Benz brand. You are reliable, trustworthy, and able to appropriately communicate with customers and colleagues. You can integrate yourself and all your potential in a team and use your colleagues’ competencies in common diagnosis and repair operations. You can authorize and instruct Maintenance Technicians assembly operations. Method and process competence You can use all the workshop management systems (e.g. WIS, ASRA, EPC) in a targeted manner. You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.) for efficient diagnosis and repairs. You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them. You recognize your influence and impact as service specialist as regards brand trust and warranty and goodwill costs. Vehicle and product technology You possess good general system knowledge and in-depth knowledge in your defined Cluster. You possess expert knowledge of the structure, function, and networking of systems, components and major assemblies in your Cluster, which can explain in detail to others, if needed. You are familiar with the operation of all the current vehicle systems and functions in your Cluster, which you can explain in detail to others, if needed. You can systematically perform complex repairs and assemblies in all basic systems that fall under your Cluster, as well as new parameterization and software updates. You can operate complex vehicle systems in your Cluster and also explain them to others (e.g. customers), if needed. Using initial information/operator’s manuals, you can quickly become familiar with modified and new systems and equipment and can confidently operate them. You have a good command of all the maintenance, test, and adjustment operations or rapidly become familiarized with these. You possess good knowledge of Star Diagnosis (incl. Measurement Technology) and other specific diagnosis techniques in your defined Cluster. (E.g. emission testers, axle alignment, brake test stands, etc.). You possess good knowledge of the diagnosis strategy (five-level model) and are able to perform complex diagnoses in a methodical, confident, efficient, and structured manner. You can recognize the point as of which further diagnosis steps become inefficient, whether further special measures are needed, and initiate following steps. You can interpret actual values and fault symptoms and make appropriate fault hypotheses. 2/6 Diagnosis competence You are able to draw up and document complex diagnoses, particularly in the case of networked systems, and to pass these on to third parties together with specifically structured comments. You can use new diagnosis methods and equipment efficiently and instruct and support Maintenance Technicians in how to perform diagnosis and troubleshooting work. You can recognize the point as of which further diagnosis steps become inefficient and clarify difficult cases with a Diagnosis Technician in a qualified manner. Tasks Main tasks Service reception Performing a visual inspection or on-board diagnosis. Work preparation Accepting, transferring, and explaining the workshop order and checking the order contents. Registering the processing time and checking the vehicle history. Finding the vehicle, driving to the workplace, and protecting the vehicle from contamination. During the preliminary diagnosis, using checklists to check and document proper completion of the individual work steps. Diagnosis Performing a visual inspection Performing difficult and complex diagnoses with the help of Diagnostic Technician in your respective Cluster using the latest diagnosis technologies, processes/methods, and procedures. Checking equipment and data for up-to-datedness and quality and preparing the vehicle or required diagnostic tools. Performing systematic and structured diagnoses (in accordance with diagnostic strategy) using the information from the customer complaint, actual values, and specifications from the Diagnosis Assistance System. Repair/maintenance Researching workshop information and checking it for up-to-datedness and quality. Independently performing complex removal and assembly procedures, including adjustment operations, with your own quality check (e.g.. repairs to automatic transmission or remedies for engine running complaints). Installing comprehensive and complex components and systems in the vehicle, networking them with the vehicle systems, and professionally commissioning them (e.g. telematics, stationary heaters, trailer hitches, etc., depending on your Cluster). Independently planning and performing all types of complex repair operations that are required to restore system functions. While using all of the available workshop information system. Requirements Qualifications As a System Technician, you behave in a brand and service-oriented manner both to customers and colleagues. You are reliable and trustworthy and can motivate your team. Should possess a Certified Maintenance Technician (MT) qualification and further system technician qualification trainings or completed Mechatronics course in MB India. Benefits Statutory Benefits Accidental policy
OBJECTIVES OF THE JOB Ensure seamless and hassle-free Insurance transactions leading to Customer Delight and Profitable Business growth Understanding the Customer needs and guide them accordingly in case of accident claim or insurance requirement. Detailed explanation to Customer for the documents required for Accident claim processing. Checking of Accident claim form and documents on receipt. Timely submission of Accident Claim forms to Insurance companies and coordinate insurance Survey. Follow up with Insurance Companies for obtaining necessary accident estimate approval. Communicating the queries raised by Insurance Companies to Customer pertaining to accident claim and ensure its satisfactory redressal in define time frame. Follow up with Insurance Companies for written estimate approvals. Checking and submitting final repair invoice as per approved estimate to respective Insurance companies. Follow up with Insurance companies for timely receipt of DO & Customer Liability. Coordinating with Accounts Dept. for reconciliation of A/c. Monitoring all outstanding debtors and take requisite action. Informing the Customer liabilities to Customers. Following up Insurance Companies for balance payments. Responsible for Insurance Service Level Agreement. Compare targets and actual performance of Insurance companies for service and parts strategy, including the measures derived from it. Exchange potential Customer data (renewals) with F & I Managers. Acquire new Insurance Companies, Customers, Conduct public relations and negotiate prices, conditions and contractual agreements with Insurance Companies under the guidance of Mercedes-Benz India INTERNAL : - SERVICE RECEPTION FUNCTIONAL SUPPORT TO SERVICE ADVISOR - WORKSHOP VEHICLE SURVEY AND REPAIR - ACCOUNTS RECONCILIATION OF BOOKS OF ACCOUNTS - FINANCE & INSURANCE MANAGER INSURANCE RENEWALS & CONVERSIONS, ESCALATIONS Requirements QUALIFICATIONS: (THOSE REQUIRED TO DO THIS JOB EFFECTIVELY) : DIPLOMA / DEGREE IN MECHANICAL OR AUTOMOBILE ENGINEERING (PREFERABLY MBA) NO OF YEARS : 05 years TYPE OF WORK : Professional experience in Administration. Handling Insurance Co’s and knowledge of regulations & laws related to the insurance industry. Having Automotive background with Dealer’s body shop experience will be an added advantage. SPECIFIC KNOWLEDGE: (SKILLS / LANGUAGES ETC.) Windows, Business Communication Skill, Analytical Abilities, Leadership Qualities Benefits Statutory Benefits Incentive Accidental policy
Location : Baner / Bhandarkar Road / Camp, Pune Key Requirements : Exceptional follow-up skills, Fluent in English , Good at MS Office (Word, Excel) and Google Tools (Sheets, Forms, Docs), Strong confidentiality and precision in communication, Professional and proactive, Excellent in follow-up & coordination. Key Responsibilities: Ø Complete task tracking ownership : Maintain and update a shared Google Sheet daily for tasks, ensuring nothing is missed. Ø No forgetting of tasks assigned : Even if assigned via WhatsApp, verbal instructions, or task sheets — follow-ups and closures are your responsibility. Ø Protect the MD’s time : Meetings must be ready to start on time (participants, presentations, screen connections). Anticipate logistical needs and prep the meeting rooms, teams, materials in advance. Ø Manage Calendar : Daily scheduling, travel planning (domestic and international), time blocking to ensure MD’s day is smooth. Ø Coordinate and monitor all dealership team tasks : Ensure continuous execution and follow-up across departments. Ø Prepare and maintain MOMs (Minutes of Meetings) with clear actionables and deadlines. Ø Handle personal tasks : family appointments, insurance claims, etc. professionally and discreetly. Ø Communication Management : Draft letters, MIS reports, and official communication with highest standards. Ø Travel Management : Flights, visas, hotels, cabs — both for MD/ his family and any team as needed. Ø Confidentiality : Handle business and personal information with absolute discretion. Ø Follow-up skills at a world-class level — No task should ever be forgotten. Ø Excellent English, Hindi, and Marathi understanding — To communicate effectively across teams, vendors, staff. Ø Highly organized — Expert at handling multiple priorities without confusion. Ø Technologically comfortable — Google Sheets, MS Office (Excel, Word, PPT), WhatsApp, Gmail, Calendar. Ø Professional Appearance — Neat, composed, polite yet firm. Ø Longevity — Looking for a stable candidate willing to commit long-term (Minimum 3+ years). Ø Thick-Skinned Professionalism — Must handle direct feedback without ego; the focus is always on getting the work done. Ø Meeting Preparedness — Before MD enters any meeting, everything should be ready (attendees, documents, screens, connections). Requirements Education : Graduate from secretarial college or similar field or Graduation, Diploma in Aviation. Benefits Statutory Benifits Accidental Policy