Customer Care Executive Sales

• CSI Improvement : Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc) Capture customer feedback post delivery through feedback form and analyze the customer feedback Develop counter measure to eliminate negative feedback from customers in future Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form Update customer follow-up’s in e-dealer Coordinate with MB India CS team and marketing team for CSI surveys, CRM activities etc Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction
  

2 Delivery process:

3 CR activities:

4 Customer Database management:

Requirements

Qualification

• Basics: Any Bachelor degree
• Experience (type of): 1-2 years experience as CRM executive or front office executive
• Specialized Knowledge: Communication skills, Customer oriented attitude, team player, sensitive to customer needs, ability to handle customer queries/complaints, analytical skills
  

Benefits

• Statutory Benefits
• Accidental policy
• Incentive