Job Title: Technical Training lead
Location:
Gurgaon
Role Overview -
We are seeking a highly driven
Learning & Development (L&D) Trainer
with hands-on experience in
warehouse operations
. The ideal candidate will have a deep understanding of warehouse processes, challenges on the ground, and operational realities. You will leverage this expertise to create impactful, engaging, and practical training programs that enable our workforce to thrive in a fast-paced, automation-first environment.This role requires a balance of operational Know-How, strong communication skills, and the ability to translate complex processes into simple, accessible learning modules for diverse audiences across skill and literacy levels.
Key Responsibilities
Training Design & Delivery
- Develop, deliver, and continuously refine training programs tailored for warehouse staff, supervisors and managers, while also enabling customers and key stakeholders - across geographies through structured learning sessions that drive operational excellence, process alignment, and effective technology adoption.
- Design, implement, and manage a comprehensive training framework by developing annual training calendars, structured syllabi, and detailed session schedules.
- Focus on safety protocols, process compliance, automation usage, and performance excellence.
- Ensure on boarding programs for new hires accelerate ramp-up time and establish strong foundations in GreyOrange’s systems, tools, and standards.
Learning Needs Analysis
- Collaborate with operations leaders, floor managers, and process owners to identify skills gaps, recurring challenges, and training priorities.
- Translate operational requirements into structured learning interventions with clear outcomes.
Content Development
- Create practical, engaging training material — including visual aids, process simulations, hands-on demos, and modular content.
- Develop comprehensive training content, process documents, and Standard Operating Procedures (SOPs) that are clear, accessible, and tailored to diverse audiences.
- Ensure accessibility for mixed literacy levels and multicultural teams.
Performance Measurement
- Track training effectiveness through operational KPIs such as productivity, accuracy, safety compliance, and error rates.
- Integrate assessments, knowledge checks, and certification processes to measure learning effectiveness, validate competencies, and drive continuous capability building across the workforce.
- Provide feedback loops and recommend corrective action plans where training outcomes fall short.
Culture & Knowledge Sharing
- Promote a continuous learning culture by embedding structured peer-to-peer knowledge sharing on the warehouse floor.
- Support change management during the adoption of new technologies or processes.
Required Background
- 3–6 years of experience in warehouse operations — e-commerce, retail, or 3PL preferred.
- Strong understanding of inbound, outbound, inventory control, safety standards, and floor operations.
- Excellent communication and facilitation skills — able to engage teams at all levels.
- Comfort working in fast-paced, tech-driven environments with tight turnaround times.
- Prior exposure to process training, audits, or SOP creation or compliance programs (formal L&D experience is not mandatory but advantageous).
Preferred Qualifications
- Professional certifications in Training, Learning & Development, or Instructional Design (e.g., ASTD, CPTM, Kirkpatrick, ADDIE methodology).
- Experience in designing digital or blended learning solutions (e.g., e-learning, mobile learning, video-based training).
- Prior exposure to automation or robotics-enabled warehouse environments.
- Proficiency with LMS platforms, training analytics tools, and content development software.
- Experience working in global or cross-cultural workforce environments.
- Strong problem-solving, adaptability, and stakeholder management skills.
What We Offer
- Direct impact on operational excellence across global sites.
- Cross-functional exposure with world-class automation and robotics teams.
- A fast-track learning environment for those who want to grow into full-fledged L&D leaders.
- A culture that values practical knowledge, innovation, and ownership.
Bring your warehouse expertise — we will help you become a trainer who shapes the future of fulfilment.
