Technical Training Lead

Key Responsibilities:

Training Design & Delivery

• Develop, deliver, and continuously refine training programs for warehouse staff, supervisors, managers, customers, and key stakeholders across geographies.
• Design, implement, and manage a comprehensive training framework with annual training calendars, structured syllabi, and detailed session schedules.
• Focus on safety protocols, process compliance, automation usage, and operational excellence.
• Ensure onboarding programs for new hires accelerate ramp-up time and establish strong foundations in GreyOrange's systems, tools, and standards.

Learning Needs Analysis

• Collaborate with operations leaders, floor managers, and process owners to identify skills gaps, recurring challenges, and training priorities.
• Translate operational requirements into structured learning interventions with measurable outcomes.

Content Development

• Create practical, engaging training materials including visual aids, process simulations, hands-on demos, and modular content.
• Develop comprehensive process documents and Standard Operating Procedures (SOPs) tailored to diverse audiences.
• Ensure accessibility for mixed literacy levels and multicultural teams.

Performance Measurement

• Track training effectiveness through KPIs such as productivity, accuracy, safety compliance, and error rates.
• Integrate assessments, knowledge checks, and certification processes to validate competencies and drive continuous workforce capability building.
• Provide feedback and recommend corrective actions when training outcomes fall short.

Culture & Knowledge Sharing

• Promote a continuous learning culture via structured peer-to-peer knowledge sharing on the warehouse floor.
• Support change management during the adoption of new technologies or processes.

Required Background:

• 36 years of experience in warehouse operations e-commerce, retail, or 3PL preferred.
• Strong understanding of inbound, outbound, inventory control, safety standards, and floor operations.
• Excellent communication and facilitation skills, able to engage teams at all levels.
• Comfortable working in fast-paced, tech-driven environments with tight turnaround times.
• Prior exposure to process training, audits, SOP creation, or compliance programs is advantageous.

Preferred Qualifications:

• Professional certifications in Training, Learning & Development, or Instructional Design (e.g., ASTD, CPTM, Kirkpatrick, ADDIE methodology).
• Experience designing digital or blended learning solutions (e.g., e-learning, mobile learning, video-based training).
• Exposure to automation or robotics-enabled warehouse environments.
• Proficiency with LMS platforms, training analytics tools, and content development software.
• Experience working in global or cross-cultural workforce environments.
• Strong problem-solving, adaptability, and stakeholder management skills.