Technical Training Lead

Job Title: Technical Training lead

Learning & Development (L&D) Trainer

This role requires a balance of operational Know-How, strong communication skills, and the ability to translate complex processes into simple, accessible learning modules for diverse audiences across skill and literacy levels.

Key Responsibilities

Training Design & Delivery

• Develop, deliver, and continuously refine training programs tailored for

  warehouse staff, supervisors and managers, while also enabling customers and key stakeholders - across geographies

  through structured learning sessions that drive operational excellence, process alignment, and effective technology adoption.

• Design, implement, and manage a comprehensive training framework

  by

  developing annual training calendars, structured syllabi, and detailed session schedules.

• Focus on safety protocols, process compliance, automation usage, and performance excellence.
• Ensure on boarding programs for new hires accelerate ramp-up time and establish strong foundations in GreyOrange s systems, tools, and standards.

Learning Needs Analysis

• Collaborate with operations leaders, floor managers, and process owners to identify skills gaps, recurring challenges, and training priorities.
• Translate operational requirements into structured learning interventions with clear outcomes.

Content Development

• Create practical, engaging training material including visual aids, process simulations, hands-on demos, and modular content.
• Develop

  comprehensive training content, process documents, and Standard Operating Procedures (SOPs) that are clear, accessible, and tailored to diverse audiences.

• Ensure accessibility for mixed literacy levels and multicultural teams.

Performance Measurement

• Track training effectiveness through operational KPIs

  such as productivity, accuracy, safety compliance, and error rates.

• Integrate assessments, knowledge checks, and certification processes

  to measure learning effectiveness, validate competencies, and drive continuous capability building across the workforce.
• Provide feedback loops and recommend corrective action plans where training outcomes fall short.

Culture & Knowledge Sharing

• Promote a continuous learning culture by embedding structured peer-to-peer knowledge sharing on the warehouse floor.
• Support change management during the adoption of new technologies or processes.
  
  

  Required Background

3 6 years of experience in warehouse operations

Preferred Qualifications

• Professional certifications in

  Training, Learning & Development, or Instructional Design

  (e.g., ASTD, CPTM, Kirkpatrick, ADDIE methodology).
• Experience in

  designing digital or blended learning solutions

  (e.g., e-learning, mobile learning, video-based training).
• Prior exposure to

  automation or robotics-enabled warehouse environments.

• Proficiency with

  LMS platforms, training analytics tools, and content development software.

• Experience working in

  global or cross-cultural workforce environments.

• Strong problem-solving, adaptability, and stakeholder management skills.

What We Offer

Direct impact on operational excellence