Technical Support Manager

Job Description

TECHNICAL SUPPORT MANAGER Location: GOREGAON (Mumbai) About the role: We are looking for an individual with excellent technical skills and 4+ years of experience from technical background. About the company: The company is well-established as a Developer and Supplier of an advanced range of Taxation & HR related software products since 2004, and is a customer driven IT Company offering systems integration solutions in the Indian market. The company has worked on internet technologies to accelerate client requests and data processing over the Internet. It is a software development house with strong management and software development processes and state-of-the-art infrastructure. Main Responsibility Areas include, but are not limited to: Lead a team of talented engineers (developers and QA) through all stages of product development and delivery (requirement gather, requirement detailing, design, development, testing, release) Identify, coach and retain engineering talent and strengthen software development teams Provide constructive feedback and mentor team members to go to next level Build and maintain good relationship with peers, product management, architects, customer support, HR, talent acquisition team and other cross-functional teams Participate in the creation of engineering roadmap based on organization strategy Drive execution of quarterly releases and a roadmap of next year. Analyze customer issues, suggest and implement a practice to address and improve customer satisfaction about the product Our Ideal Candidate: Should have Bachelors degree or Masters degree in relevant quantitative fields Should have expertise in HR software implementation work. Should have team management & bugs management skills Experience with modern DevOps tools and technologies Proactive and solutions-oriented with experience in working in ambiguity Good leadership and interpersonal skills to lead and guide the team Commitments: Full time Work from Office Shift timings: 10am to 6 :30 pm 6 days working - Sunday off Best Regards.