Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Overview: TraceLink is seeking a full-time Integration Project Manager to drive the integration across customer systems with the Multienterprise application of Tracelink as per the customer expectations, enabling seamless collaboration among supply chain partners through the advanced capabilities of TraceLink’s Opus platform and extensive customer network. In this role, you will work closely with cross-functional teams, stakeholders, and customers to manage and customize products from inception to completion, justify investments in customer-specific developments, and facilitate smooth rollouts. This is an exciting opportunity for a detail-oriented professional with significant experience in building complex Business-to-Business (B2B) integration systems and products. The role is part of the Technology & Enterprise Integration team, which is scaling up to meet the growing demand driven by rapid expansion in both US domestic and international markets. Key Responsibilities: Research, develop, and deliver transformation maps and schemas that align with global B2B standards (e.g., JSON, X12, EDIFACT, SAP IDoc, XML) using TraceLink’s internal canonical schema and data models. Produce customer-specific specifications using pre-designed templates, enabling the creation of transformation maps that adhere to our “Integrate Once, Interoperate with Everyone” philosophy. Maintain expertise in various ERPs and B2B transactions across key business processes, including Order to Cash, Warehouse Management, Inventory Management, Production, and Finance. Deep understanding of API integration and industry standards like EDI and Edifact. Collaborate with internal stakeholders and customers to evaluate end-to-end business process data exchange requirements, translating these into detailed schema and transformation map specifications. Develop transforms using Contivo, Java, and JavaScript based on the specifications. Provide guidance and mentorship as a subject matter expert on B2B standards, processes, transactions, and schemas to various TraceLink teams, including Product Management, Center of Excellence, Professional Services, and Solution Consultants. Participate in the analysis and design of new B2B processes and architecture within the TraceLink Opus platform as needed. Ensure Accurate Effort Estimation and Timelines: Responsible for precise sizing of the level of effort required and providing accurate project timelines. Assess and Allocate Resources: Tasked with evaluating necessary skills and ensuring the correct resources are available to deliver the integration. Monitor and Adjust Progress: Charged with tracking progress toward goals and adjusting schedules or resources as required to meet objectives. Ideal Candidate Profile: The ideal candidate is a flexible, enthusiastic, and creative individual who thrives on challenges and possesses strong communication skills. You should have a bachelor’s degree (or equivalent experience) in Computer Science, IT, or a related field, along with at least 10 years of relevant experience, training, and certifications. Required Experience and Skills: 8+ years supply chain domain expertise, with 4+ years project management experience. 6+ years experience with ERP systems such as SAP, Oracle NetSuite, Microsoft Dynamics, or Sage in a technical or functional capacity. Proven experience in researching, designing, and creating XML and JSON schemas and data models from scratch. Proficiency in programming languages such as Java, JavaScript, or similar. Effectively and efficiently engaged with partners and customers in calls to thoroughly understand their requirements and clearly communicate solutions. Experience in documenting and developing transformation maps for data conversion using tools like Contivo Analyst, Talend, Informatica, Altova, MuleSoft Anypoint, Boomi, or similar. Hands-on experience with enterprise-scale B2B and EDI integration systems (e.g., IBM Sterling Integrator, SAP Process Integration, BizTalk Server, Seeburger). Experience in developing supply chain applications and interfaces, as well as building application-to-application interfaces. Experience connecting supply chain partners would be a plus. Knowledge of B2B communication protocols and services (e.g., AS2, FTP, SFTP, EDI VANs) is advantageous. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. As part of our Global Support organization, the Support Engineer is critical to help assure the overall success and satisfaction of customers in implementing and utilizing solutions in the TraceLink Life Sciences Cloud. This role requires a combination of problem solving, technical and interpersonal skills to be successful. The target candidate will have experience working with web applications, UNIX, and scripting languages, as well as troubleshooting and solving customer issues. Specific responsibilities include: Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner. Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques. Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues. Skills and Requirements: Experience supporting proprietary enterprise level software applications Customer-friendly communication and attitude Excellent verbal and written communication skills Strong analytical skills and attention to detail Demonstrate a strong ability to utilize UNIX command line interface with a focus of parsing data sets BS in Computer Science or similar information technology degree 2 - 4 years working experience in a technical support and troubleshooting role Ability to read, parse and manipulate various technical formats including XML, EDI and CSV Working knowledge of B2B technologies including AS2, SFTP and Web Services Background writing in a scripting language a plus Experience with supply chain software and knowledge of pharmaceutical industry preferred Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Responsibilities: Collaborate with cross-functional teams to design, develop, and implement software solutions Write clean, maintainable, and efficient code using Java, and Javascript Deploy and manage applications on Kubernetes and cloud platforms (AWS) Participate in code reviews to ensure code quality and adherence to coding standards Troubleshoot and debug software applications to resolve issues promptly Collaborate with product owners to understand requirements and deliver solutions that meet business needs Stay up-to-date with emerging technologies and industry trends to ensure our software remains cutting-edge Qualifications: Bachelor's degree in Computer Science, Software Engineering, or related field 2-4 years of professional experience as a Software Engineer Strong proficiency in Java, Rx Java and Javascript Experience with container orchestration using Kubernetes Analyze, develop, as well as implement RESTful services and APIs Familiarity with Cloud platforms, particularly AWS Proficient with frontend technologies, including basic JS Familiarity with DevOps practices and CI/CD pipelines. Understanding of software development principles and best practices. Experience working in an Agile/Scrum-inspired delivery methodology. Solid troubleshooting and debugging skills Strong communication and collaboration skills Ability to work in a fast-paced and dynamic environment Ability to work effectively in a team environment and independently when required. Work closely with our QA team; assist with test planning as appropriate Work closely with product managers and stakeholders to understand requirements and translate them into technical specifications. Stay updated with industry trends and best practices in software development. Preferred Skills: Experience with microservices architecture Knowledge of CI/CD pipelines and automation tools Understanding of software development best practices and design patterns Knowledge of other JavaScript frameworks and libraries like React,Node. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. null Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Responsibilities Monitor and analyse government regulations worldwide in track-and-trace, serialization and related initiatives related within the life sciences domain, especially pharmaceuticals. Develop the Global Compliance Customer Journey that defines a customer’s relationship from initial implementation to adoption, value realization, growth, and expansion. Establish executive-level relationships with strategic customers and become a trusted advisor to them. Establish and lead all Global Compliance Customer/End-user Community group(s), including meeting planning, execution, and follow-up to promote customer engagement, best-practice sharing, and solution insights. Work with TraceLink’s Commercial and Product Leadership teams to create programs for key compliance markets that quantify the value TraceLink’s compliance solutions provide (e.g., Current focus on US market for DSCSA). Partner with Marketing to recruit and develop customer case studies and testimonials related to TraceLink’s value to the customer. Develop and deploy an executive business review program across TraceLink’s portfolio of compliance customers. Continuously monitor customer satisfaction, retention, and renewals and develop programs to mitigate risks and concerns. Qualifications 5 – 8 years experience in a customer-facing role that routinely interacts with senior executives in Regulatory Compliance or Supply Chain functions in life sciences companies Experience working in a life sciences-related SaaS company, life sciences strategic consulting, or life sciences operations. Experience in communicating with government regulators and agencies working on their behalf to request information and/or clarifications on guidelines Experience in interpreting complex regulatory requirements and establishing mutual understanding in a customer community setting Strong relationship builder that can immediately establish credibility with senior executives in healthcare. Structured and analytical approach to identifying, diagnosing, and resolving challenges and opportunities. Excellent communication skills, including written and verbal, and the ability to communicate with an executive audience. Community moderation skills a big plus to drive discussion amongst several dozen members in a real-time setting. Bachelor’s Degree in Computer Science, Life Sciences, or other relevant fields of study required. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Overview As a member of the Enterprise Business Applications team, TraceLink EBA-IT is seeking a ServiceNow Developer to establish, execute and manage TraceLink’s growing ServiceNow platform capabilities and operations across multiple business units. As the Developer resource and business partner, you will work across business units to define, develop and test new best practice-based capabilities and to meet rapidly evolving business goals. You will work on business requirement gathering, showcase best practices and help in operational work managing releases and iterative enhancements. In parallel, you will have operational and administrative responsibilities for the global deployment working in close coordination with Security and other IT groups. Collaborating on a daily basis with many cross-functional business partners, the position calls for outstanding hands-on technical development, customer service and written/verbal communication skills. Equally as important are agile work methodology skills, project management expertise and the ability to thrive in a fast-paced, growing and compliance-based cloud-first technology company. Responsibilities Serve as core developer in the delivery of ServiceNow design, development and implementation projects as well as ongoing administration and operations ensuring availability, performance, security and quality objectives As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives Orchestrate and balance development work across multiple business units releasing value-add capabilities on a regular basis Develop and manage all integrations with other platforms via API or vendor provided connectors or iPaaS platforms Define requirements and implement ITIL based, industry best practices Establish and drive Service-Now configuration standards Facilitate the implementation and integration of all modules Manage agile development processes and backlog items As a fellow data steward,deeply understand business goals and develop a strategy focused on these goals that enables a rapid, iterative framework for continuous platform development and integration Lead business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required Actively promote and educate teams and stakeholders on ITIL frameworks and best practices Create and influence proper standards for development, governance and operational life cycle on the ServiceNow platform Be a team player with ability to drive for win-win solutions across multiple competing interests Manage HI request and core platform upgrades and patches with ServiceNow Orchestrate and execute technology evaluations, RFPs and POCs relating to new capabilities and integrations Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices. Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection Qualifications 3-5 years progressing ServiceNow platform development and scripting 3-5 years JavaScript experience on ServiceNow 3-5 years hands-on experience with: Business Rules, Client Scripts, UI Policies, Script Includes, Database Views, ACLs 2-3 years ServiceNow API integration experience with other SaaS platforms Demonstrated project experience in each of the following areas: ITSM, Service Portal, CMDB, Request, Incident, Problem, Change, KB, Asset, Security Operations and Vulnerability Response Hands-on experience on Self service portal, Service Catalog development, workflows, flow designers, schedule jobs, transform maps, transform scripts for data loads and event management, working with update sets Hands-on ServiceNow IntegrationHub and RPA desired Bachelor’s degree in Computer Science, related fields or commensurate work experience ITIL certification; Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards ServiceNow developer certification Experience in releasing update sets across multiple environments Experience conducting ServiceNow 6-month platform/”city” upgrades Experience managing projects using Agile methodologies Proven experience participating in global IT development projects consisting of onsite resources, contractors, consultants and managed services providers Strong project management experience especially with roll-outs and technology proof-of-concept (POC) initiatives and integrations Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently Proven ability to flexibly adapt to rapidly changing business priorities and operational challenges Pharma, Healthcare or other security/compliance regulated industry experience preferred Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls) Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences Additional Requirements Ability to break down complex problems to make decisions and drive progress; strong strategic planning, project management and collaborative leadership skills Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences Ability to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects High level of organization, attention to detail, and aptitude for planning/managing deadlines Excellent interpersonal and project management skills with ability to work effectively with multiple functional areas Strong commitment to a team approach, and awareness of team and individual success dependencies Ability to successfully manage multiple projects with competing priorities and tight deadlines Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance. Proactive problem-solver, and one who presents problems and recommendations simultaneously Self-motivated, highly-driven, independent, and results-oriented. Ability to work within a fast-paced environment Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Position Overview As a QA Engineer II, you will be responsible for improving the venture's scalability, performance, resilience, and security through a combination of re-engineering and innovation. Your day-to-day responsibilities will include acceptance testing and end-to-end functional testing. Responsibilities Work closely with software development engineers to develop and implement manual and automated tests Work with Product Management and other engineers in the company to understand user requirements and application feature sets Collaboratively define test strategies for functional, integration and performance testing of a distributed cloud-based product Develop and execute test plans, data sets and test configurations Track and report metrics of product quality Work effectively with managers and team members in other groups within the company including Operations, Services and Development Work with Support as needed to resolve customer issues Verify defect fixes Clearly document your work Required Skills And Qualifications Experience in quality assurance engineering, preferably in testing a sophisticated web-based business application 2+ years of experience Experience with functional, integration and regression testing Experience with industry standard QA tools for defect tracking, and source control Self-motivated and able to work independently Excellent interpersonal, writing and problem solving skills Flexible, adaptable and ability to manage multiple concurrent tasks Bachelor degree, preferably in CS or related experience Preferred Skills And Qualifications Scripting skills Linux or command line experience SQL XML/Xpath XSLT XQuery TestNG Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. SDET-II About Tracelink: Digital information sharing is the future of medicine. TraceLink is building the first-ever cloud-based network and application platform that helps our global customers share crucial business information while collaborating on manufacturing and distributing billions of medical products Worldwide. Who you are: Tracelink is looking for talented full-time software engineers to build products at one of the fastest-growing companies in the Pune area. If you’re self-motivated, intellectually curious, and motivated by Designing, developing, and testing innovative products for global organizations, you could be a good fit for our team. Responsibilities: The Software Development Engineer in Test assists in building and executing automated tests for the Company's software products. The SDET will build testing tools to enable automated testing of the TraceLink platform and application. Execute tests on the TraceLink platform and application. Extend and maintain automation frameworks. Prepare and present clear reports on defect findings that allow developers to quickly and accurately reproduce problems and allow the Quality Engineering team to verify that the fixes are complete. Verify defect fixes. Build tooling for automated testing of the TraceLink platform and application. Programmatically interface testing tools with the TraceLink platform and application. Create testing tools that can be configured and used by non-developers and can simulate real-world transaction volumes involving potentially millions of transactions per day. Provide high-level analysis to apply appropriate technologies and architecture to solve conceptual problems Research and remain informed of new technology and tools, and how such technologies could be applied at TraceLink. Work closely with engineers building the core TraceLink product to ensure that testability concerns are factored into the design of the product. Perform exploratory, functional, and regression testing to identify and resolve issues early in the development lifecycle Qualifications and Skillsets: Candidates must possess the following skills and traits: Bachelor's degree or foreign equivalent in computer science, software engineering, or related discipline. 3-4 years of progressive, post-baccalaureate experience in a test automation engineering role involving programmatic interaction with a system under test. 3-4 years of experience utilizing Java, Eclipse, Ant or Maven, Unix, and an automated unit test framework, such as TestNG. 3-4 years of experience developing against web services and Web-based APIs. 3-4 years of experience developing and executing formal test plans, data sets, and test configurations for assigned feature areas 3-4 years of experience testing web-based enterprise-class business applications. 3-4 years of experience in performance testing to identify bottlenecks and ensure optimal system performance. Good debugging and analytical skills. Experience in handling the support requests Helpful skills and experience: Familiarity with the concepts involved in running cloud-based applications on platforms such as Amazon Web Services. Experience with the pharmaceutical industry. Familiarity with tools like Jenkins, GitLab CI/CD, Docker, or Kubernetes Proficiency in Git and related branching strategies. Strong problem-solving abilities, excellent communication skills, and a collaborative mindset. Experience with scripting languages like Javascript, Python, or Bash for automation tasks. Familiarity with tools like JMeter, Gatling Understanding of basic security testing principles and tools. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. The Opportunity As a Talent Acquisition Sourcer you will be play a crucial role TraceLink’s Talent Acquisition team. As we continue to expand you will primarily be responsible for identifying highly qualified passive talent to TraceLink’s GTM roles (Sales Executives, Account Managers, and Market Development Representatives) in geographies in USA, Europe, India and APAC. You will also at times be responsible for supporting the hiring of Software Engineers, Technical Support Engineers, Project & Product Managers and other requirements as needed. You will partner closely with our Senior Recruiting team to understand hiring needs and to identify highly qualified GTM talent. You will be expected to build solid pipelines of candidates for both open and upcoming hiring needs. Reporting to the Talent Acquisition Director, the is a full-time regular position offering growth potential within the TA team for the right person. Responsibilities Deeply understand TraceLink’s products and industry to identify highly qualified talent. Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search). Develop robust pipelines of candidates using tools such as LinkedIn Recruiter and Zoom Info. Measure conversion rates, including numbers of passive applicants who turn into applicants, get invited to interview, get offers, and get hired. Develop deep understanding of local market conditions in the geographies we hire to adapt your searching techniques, Run searches and provide market mapping reports to guide our TA strategy and hiring decisions. Work with internal teams on Employer branding initiatives. Provide a consistent flow of qualified candidates to Talent Acquisition Partners. Deliver on multiple projects simultaneously. Qualifications Bachelor’s degree or compensatory experience. 2 – 4+ years of Sourcing or Recruiting experience in a technology setting. 2+ years’ experience in GTM/Sales talent sourcing within a SaaS business solutions environment (SCM, CRM, ERP, HRIS, etc). Demonstrable track record of using LinkedIn Recruiter for market research, talent mapping, identifying passive talent. Strong sense of urgency in developing talent pipelines. Ability to shift priorities is a must. High level verbal and written communication. Must have experience with LinkedIn and Applicant Tracking Systems (Greenhouse preferred), other recruiting systems are beneficial. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Position Overview TraceLink is looking for experienced Market Development Representatives to join our Pune-based team. As a MDR you will work together with our global Business Management, Commercial Operations, and Sales team members to intensely research companies, qualify and mature TraceLink’s inbound & outbound leads, and diligently engage prospects in order to organize meetings with Sales and Account Managers. Responsibilities Gather market intelligence and deeply research customer and prospect accounts through public and private data sources Qualify and score inbound leads to identify and prioritize key companies & personas for maximum campaign effectiveness Monitor public information sources to augment accounts, leads, and opportunities with data to enhance prospecting effectiveness Develop personalized strategies for using email, social media, and other channels to engage prospects to increase engagement rates Quickly follow up on marketing campaigns to create and maintain account intelligence briefs for Sales and Account Managers to prepare them for prospect and customer meetings Leverage teammates (Managers, and Sales & AMs) to develop targeted lists, call and email strategies, and messaging to drive opportunities and prospecting activities Work with partners including Finance, Marketing & Sales Operations, and Business Management to enrich, cleanse and triage account data Engage with functions such as Business Management, Marketing, and Sales to understand business priorities Document activity in Salesforce and report qualitative and quantitative results on a weekly basis Qualifications 2-5 years experience in Market Development, Business Development, or similar roles Ability to effectively research, qualify, and react to leads and business opportunities BA/BS or equivalent graduation education. Experience with Salesforce.com, Marketo, or similar applications Excellent knowledge of MS Office (Outlook, Word, PowerPoint, and Excel). Precise, professional communication style through both written and verbal channels Professional, empathetic manner capable of managing time and prioritizing tasks effectively with autonomy Proven experience working closely with cross-functional teams Ability to work in a fast-paced international start-up environment Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. SE-II About Tracelink: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize its supply chain and enable greater compliance, visibility, and decision-making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees, and more than 1300 customers in over 60 countries around the world. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Responsibilities: Collaborate with cross-functional teams to design, develop, and implement software solutions Write clean, maintainable, and efficient code using Java, JavaRx, and Javascript Deploy and manage applications on Kubernetes and cloud platforms (AWS) Participate in code reviews to ensure code quality and adherence to coding standards Troubleshoot and debug software applications to resolve issues promptly Collaborate with product owners to understand requirements and deliver solutions that meet business needs Stay up-to-date with emerging technologies and industry trends to ensure our software remains cutting-edge Design, implement, and maintain high availability solutions. Contribute to the continual improvement of our Architecture. Analyze and resolve customer-reported problems escalated to engineering for detailed analysis Create patches to resolve customer-reported problems Work with the QA team to fix and verify defects as part of Tracelink’s patch and road map releases Adhere to Tracelink’s documented software dev life cycle methodology Work with customer support Qualifications and Skillsets: Candidates must possess the following skills and traits: Bachelor's degree in Computer Engineering or equivalent 3-5 years of professional experience as a Software Engineer Strong proficiency in Java, Rx Java, and Javascript Experience with container orchestration using Kubernetes Analyze, develop, as well as implement RESTful services and APIs Familiarity with Cloud platforms, particularly AWS Proficient with frontend technologies, including basic JS Familiarity with DevOps practices and CI/CD pipelines. Understanding of software development principles and best practices. Experience working in an Agile/Scrum-inspired delivery methodology. Solid troubleshooting and debugging skills Strong communication and collaboration skills Ability to work in a fast-paced and dynamic environment Ability to work effectively in a team environment and independently when required. Work closely with our QA team; assist with test planning as appropriate Work closely with product managers and stakeholders to understand requirements and translate them into technical specifications. Stay updated with industry trends and best practices in software development. Helpful skills and experience: Familiarity with the concepts involved in running cloud-based applications on platforms such as Amazon Web Services. Experience with the pharmaceutical industry. Familiarity with tools like Jenkins, GitLab CI/CD, Docker, or Kubernetes Proficiency in Git and related branching strategies. Strong problem-solving abilities, excellent communication skills, and a collaborative mindset. Experience with scripting languages like Javascript, Python, or Bash for automation tasks. Understanding of GraphQL Experience with microservices architecture Understanding of software development best practices and design patterns Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. As part of the Security team, the Senior Product Security Engineer will support and advance the security of TraceLink’s applications. Working closely with Product, Cloud Operations, Services, and others in the Security team, this role will focus on driving increased maturity of security-related processed throughout the SDLC. This individual will serve as a Security Subject Matter Expert for priority products, conducting security assessments (hacking), developing automation, improving processes, managing vulnerabilities discovered by tooling, maintaining automated tooling, and developing and delivering training. Responsibilities Provide guidance to teams on security best practices throughout the SDLC ○ Secure architectures and requirements ○ Threat modeling ○ Secure coding practices ○ Manual and automated code reviews ○ Analyze results from automated tools ○ Security assessments / white box testing Join in regular security assessments of our products Continually drive further maturity across TraceLink processes Support efforts to address identifies security issues Assist with maintaining, operating, and optimizing security testing tools such as SAST, SCA, and DAST Maintain a high expertise level of the application security landscape and new threat vectors Develop and support security needs of TraceLink’s partner program Skills And Qualifications 8 years experience with securing cloud-native applications 4 years experience with the application of threat modeling or other risk identification techniques Strong knowledge of Application Security testing tools Expert knowledge of OWASP Top 10, including avoidance and remediation techniques Experience in remediating complex enterprise-level security issues Strong knowledge of secure coding practices in both Java and JavaScript/NodeJS Experience working with Agile/Scrum development methodology Development experience with Java to maintain and enhance internal tooling Experience automating tasks and analysis Strong analytical and problem solving skills Strong verbal and written communication skills Knowledge of microservices architecture and supporting technologies Bachelor’s degree or equivalent experience in Computer Science, Information Systems Security, or related field CISSP, CCSP, CEH, CSSLP, CKS, AWS Security, OffSec, SANS Security, and other industry and vendor-specific security certifications

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Overview As a member of the Enterprise Business Applications team, TraceLink EBA-IT is seeking a Salesforce Developer to establish, execute and manage TraceLink’s growing Salesforce platform capabilities and operations across multiple business units. As the Developer resource and business partner, you will work across business units to define, develop and test new best practice-based capabilities in Salesforce Service Cloud and to meet rapidly evolving business goals. You will work on business requirement gathering, showcase best practices and help in operational work managing releases and iterative enhancements. In parallel, you will have operational and administrative responsibilities for the global deployment working in close collaboration with Information Security and other IT groups. Collaborating on a daily basis with many cross-functional business partners, the position calls for outstanding hands-on technical development, customer service and written/verbal communication skills. Equally as important are agile work methodology skills, project management expertise and the ability to thrive in a fast-paced, growing and compliance-based cloud-first technology company. Responsibilities Developing customized Salesforce solutions across Sales, Service Cloud and Community platforms; designing, coding, testing and implementing in partnership with stakeholders Testing the stability and functionality of newly developed code Troubleshooting, bug fixing and issue resolution Writing documentation and providing technical training for stakeholders Maintaining the security and integrity of the platforms and integrations Participation in agile development processes with stakeholders Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required Be a flexible and nimble team player with ability to handle multiple competing interests Qualifications 4-5 years of Salesforce experience in Sales Cloud, CPQ, Communities Development & Support 3-5 years hands-on experience in Salesforce Configuration, flow builder, Apex, JavaScript, and VisualForce 2-3 years Hands-on knowledge of Data Loader/import wizard to migrate data Bachelor’s degree in computer science or related streams Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports Previous work experience with application and software development Experience developing customer-facing interfaces Advanced knowledge of Salesforce CRM platforms Good written and verbal communication skills Ability to problem solve high-level software and application issues Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls) Additional Requirements Ability to break down complex problems to make decisions and drive progress; strong strategic planning, project management and collaborative leadership skills Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences Ability to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects High level of organization, attention to detail, and aptitude for planning/managing deadlines Excellent project management skills with ability to work effectively with multiple functional areas Strong commitment to a team approach, and awareness of team and individual success dependencies Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance. Proactive problem-solver, and one who presents problems and recommendations simultaneously Self-motivated, highly-driven, independent, and results-oriented. Ability to work within a fast-paced environment. Willingness to work in flexible shifts Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. As a member of the TraceLink University customer training organization, you will develop eLearning, video, and Instructor-Led Training (ILT) curriculum for product and industry training offerings. You will use your design skills and creativity to develop engaging learning experiences for TraceLink customers. Responsibilities Conduct a learner needs analysis to design course learning objectives, learning plans, eLearning interactions, exercises, and knowledge checks. Design and implement role-specific customer product training using a variety of mediums including Madcap Flare, PowerPoint, Articulate Storyline, and Camtasia with an emphasis on creative eLearning production with Storyline and Camtasia. Ensure customer success on the TraceLink University Learning Management System platform. Develop and deploy lessons, courses, learning paths and catalog pages in Skilljar. Assist TLU Operations with other Skilljar maintenance. Edit, QC, and publish learning materials. Assist with the design of new blended learning approaches including eLearning, social learning, video courses, and virtual ILT. Assist with documentation of team production and LMS processes. Qualifications Bachelor’s degree in a related discipline such as Instructional Design, Technical Writing, English, Marketing, or Graphic Design; 3 - 5 years of experience with web design software and/or eLearning development tools such as Camtasia or Articulate Storyline. 3 - 5 years of experience developing curriculum and/or web content. Ability to design graphics that communicate technical material clearly. Ability to learn software tools quickly, including eLearning development tools like Storyline and Camtasia and Learning Management Systems like Skilljar. Excellent analytical skills, strong written communication. Flexible, team-oriented individual who can function in a fast-paced environment. Attention to detail with the ability to abstract to higher-level views of technical material. Ability to quickly master complex technical material. Ability to analyze learners’ needs and predict where they might have difficulty using software features. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Key Responsibilities: Write clean, maintainable, and efficient code using JavaScript and Java/JavaRx Deploy and manage applications on Kubernetes and cloud platforms (AWS) Design, implement, and maintain high availability solutions. Discuss and elaborate on functional and non-functional requirements with Product Management, Architecture, and QA while ensuring the performance, quality, and responsiveness of the product. Participate in code reviews to ensure code quality and adherence to coding standards Stay up-to-date with emerging technologies and industry trends to ensure our software remains cutting-edge Design, develop, test, and maintain robust, scalable, and high-performance applications software that takes best advantage of our cloud-based fully-distributed architecture Communicate risks and progress in a timely manner to the Scrum Team. Support delivered features by debugging and creating RCA for production issues, working towards short-term and long-term fixes. Adhere to Tracelink’s documented software dev life cycle methodology Participate in Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews. Required Skills and Qualifications: 2-5 years of professional software development experience, primarily in building products for large enterprises. Strong proficiency in JavaScript and Java/JavaRx Solid understanding of RESTful APIs andMicroservices architecture Strong understanding of event-driven architecture and asynchronous messaging Knowledge of working with at least one cloud platform, preferably AWS. Experience with CI/CD pipelines, version control (Git), and infrastructure as code. Demonstrated experience working in an Agile/Scrum environment. Excellent problem-solving skills, communication, and the ability to work both independently and collaboratively. Proficiency in Data Structures and Algorithms. Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

The Opportunity As a Talent Acquisition Sourcer you will be play a crucial role TraceLink’s Talent Acquisition team. As we continue to expand you will primarily be responsible for identifying highly qualified passive talent to TraceLink’s GTM roles (Sales Executives, Account Managers, and Market Development Representatives) in geographies in USA, Europe, India and APAC. You will also at times be responsible for supporting the hiring of Software Engineers, Technical Support Engineers, Project & Product Managers and other requirements as needed. You will partner closely with our Senior Recruiting team to understand hiring needs and to identify highly qualified GTM talent. You will be expected to build solid pipelines of candidates for both open and upcoming hiring needs. Reporting to the Talent Acquisition Director, the is a full-time regular position offering growth potential within the TA team for the right person. Responsibilities Deeply understand TraceLink’s products and industry to identify highly qualified talent. Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search). Develop robust pipelines of candidates using tools such as LinkedIn Recruiter and Zoom Info. Measure conversion rates, including numbers of passive applicants who turn into applicants, get invited to interview, get offers, and get hired. Develop deep understanding of local market conditions in the geographies we hire to adapt your searching techniques, Run searches and provide market mapping reports to guide our TA strategy and hiring decisions. Work with internal teams on Employer branding initiatives. Provide a consistent flow of qualified candidates to Talent Acquisition Partners. Deliver on multiple projects simultaneously. Qualifications Demonstrable track record of using LinkedIn Recruiter for market research, talent mapping, identifying passive talent is a must Ability to create and manage multiple campaigns and projects on linkedin 1 – 3 years of Sourcing or Recruiting experience in a technology/SaaS based organization 2+ years’ experience in GTM/Sales talent sourcing within a SaaS business solutions environment (SCM, CRM, ERP, HRIS, etc). Strong sense of urgency in developing talent pipelines. Ability to shift priorities is a must. High level verbal and written communication. Must have experience with LinkedIn and Applicant Tracking Systems (Greenhouse preferred), other recruiting systems are beneficial.

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. The Opportunity As a Talent Acquisition Sourcer you will be play a crucial role TraceLink’s Talent Acquisition team. As we continue to expand you will primarily be responsible for identifying highly qualified passive talent to TraceLink’s GTM roles (Sales Executives, Account Managers, and Market Development Representatives) in geographies in USA, Europe, India and APAC. You will also at times be responsible for supporting the hiring of Software Engineers, Technical Support Engineers, Project & Product Managers and other requirements as needed. You will partner closely with our Senior Recruiting team to understand hiring needs and to identify highly qualified GTM talent. You will be expected to build solid pipelines of candidates for both open and upcoming hiring needs. Reporting to the Talent Acquisition Director, the is a full-time regular position offering growth potential within the TA team for the right person. Responsibilities Deeply understand TraceLink’s products and industry to identify highly qualified talent. Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search). Develop robust pipelines of candidates using tools such as LinkedIn Recruiter and Zoom Info. Measure conversion rates, including numbers of passive applicants who turn into applicants, get invited to interview, get offers, and get hired. Develop deep understanding of local market conditions in the geographies we hire to adapt your searching techniques, Run searches and provide market mapping reports to guide our TA strategy and hiring decisions. Work with internal teams on Employer branding initiatives. Provide a consistent flow of qualified candidates to Talent Acquisition Partners. Deliver on multiple projects simultaneously. Qualifications Demonstrable track record of using LinkedIn Recruiter for market research, talent mapping, identifying passive talent is a must Ability to create and manage multiple campaigns and projects on linkedin 1 – 3 years of Sourcing or Recruiting experience in a technology/SaaS based organization 2+ years’ experience in GTM/Sales talent sourcing within a SaaS business solutions environment (SCM, CRM, ERP, HRIS, etc). Strong sense of urgency in developing talent pipelines. Ability to shift priorities is a must. High level verbal and written communication. Must have experience with LinkedIn and Applicant Tracking Systems (Greenhouse preferred), other recruiting systems are beneficial. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Extend and maintain automation frameworks. Participate in Automation planning & Reviewing automation code. Work closely with our Product Manager & Dev team to create quality plans. Prepare and present clear reports on defect findings that allow developers to quickly and accurately reproduce problems. Build & integrate tooling for automated testing of the TraceLink platform and application. Work closely with engineers building the core TraceLink product to ensure that testability concerns are factored into the design of the product. Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Overview As a member of the Enterprise Business Applications team, TraceLink EBA-IT is seeking a ServiceNow Developer to establish, execute and manage TraceLink’s growing ServiceNow platform capabilities and operations across multiple business units. As the Developer resource and business partner, you will work across business units to define, develop and test new best practice-based capabilities and to meet rapidly evolving business goals. You will work on business requirement gathering, showcase best practices and help in operational work managing releases and iterative enhancements. In parallel, you will have operational and administrative responsibilities for the global deployment working in close coordination with Security and other IT groups. Collaborating on a daily basis with many cross-functional business partners, the position calls for outstanding hands-on technical development, customer service and written/verbal communication skills. Equally as important are agile work methodology skills, project management expertise and the ability to thrive in a fast-paced, growing and compliance-based cloud-first technology company. Responsibilities Serve as core developer in the delivery of ServiceNow design, development and implementation projects as well as ongoing administration and operations ensuring availability, performance, security and quality objectives As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives Orchestrate and balance development work across multiple business units releasing value-add capabilities on a regular basis Develop and manage all integrations with other platforms via API or vendor provided connectors or iPaaS platforms Define requirements and implement ITIL based, industry best practices Establish and drive Service-Now configuration standards Facilitate the implementation and integration of all modules Manage agile development processes and backlog items As a fellow data steward,deeply understand business goals and develop a strategy focused on these goals that enables a rapid, iterative framework for continuous platform development and integration Lead business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required Actively promote and educate teams and stakeholders on ITIL frameworks and best practices Create and influence proper standards for development, governance and operational life cycle on the ServiceNow platform Be a team player with ability to drive for win-win solutions across multiple competing interests Manage HI request and core platform upgrades and patches with ServiceNow Orchestrate and execute technology evaluations, RFPs and POCs relating to new capabilities and integrations Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices. Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection Qualifications 3-5 years progressing ServiceNow platform development and scripting 3-5 years JavaScript experience on ServiceNow 3-5 years hands-on experience with: Business Rules, Client Scripts, UI Policies, Script Includes, Database Views, ACLs 2-3 years ServiceNow API integration experience with other SaaS platforms Demonstrated project experience in each of the following areas: ITSM, Service Portal, CMDB, Request, Incident, Problem, Change, KB, Asset, Security Operations and Vulnerability Response Hands-on experience on Self service portal, Service Catalog development, workflows, flow designers, schedule jobs, transform maps, transform scripts for data loads and event management, working with update sets Hands-on ServiceNow IntegrationHub and RPA desired Bachelor’s degree in Computer Science, related fields or commensurate work experience ITIL certification; Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards ServiceNow developer certification Experience in releasing update sets across multiple environments Experience conducting ServiceNow 6-month platform/”city” upgrades Experience managing projects using Agile methodologies Proven experience participating in global IT development projects consisting of onsite resources, contractors, consultants and managed services providers Strong project management experience especially with roll-outs and technology proof-of-concept (POC) initiatives and integrations Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently Proven ability to flexibly adapt to rapidly changing business priorities and operational challenges Pharma, Healthcare or other security/compliance regulated industry experience preferred Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls) Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences Additional Requirements Ability to break down complex problems to make decisions and drive progress; strong strategic planning, project management and collaborative leadership skills Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences Ability to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects High level of organization, attention to detail, and aptitude for planning/managing deadlines Excellent interpersonal and project management skills with ability to work effectively with multiple functional areas Strong commitment to a team approach, and awareness of team and individual success dependencies Ability to successfully manage multiple projects with competing priorities and tight deadlines Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance. Proactive problem-solver, and one who presents problems and recommendations simultaneously Self-motivated, highly-driven, independent, and results-oriented. Ability to work within a fast-paced environment Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.