C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed. Responsibilities Essential Functions Works under the direction and technical oversight of a Senior Application Administrator to administer software applications including setup and configuration of new application functionality and users Works with the Applications Support Team to troubleshoot and resolve application issues for business users Performs routine maintenance practices related to application/system administration Follows defined SDLC and change management process as applicable to application configuration activity Collaborates as part of cross-functional teams with other IT team members following the Agile Scrum methodology Contributes to test definition and testing of new functionality including regression testing Estimates and completes work in accordance with project timelines and milestones using appropriate tools Qualifications Required Qualifications Bachelor's degree in IT or related field is preferred, Associates degree is required Prior experience of application system administration strongly preferred Working knowledge of one or more of the following applications (preferred) or other comparable applications: Connectwise (PSA), Microsoft CRM (CRM), Ivanti (ITSM) Working knowledge of how the applications are used by business groups Proficient in Microsoft Office is required Excellent verbal and written communications skills are a must Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Senior Account Service Manager is responsible for managing a team of associates responsible for tracking, diagnosing and resolving incidents reported by maintenance and managed service customers. This is accomplished by understanding and adhering to processes and procedures of the MSSC to ensure timely and consistent results for the customer base. The Senior Account Service Manager is also responsible for driving best practice process and procedure concerning their practice across the MSSC shiftteams ensuring that practice issues are handled consistently across all shifts in the MSSC. Responsibilities Coaches and develops technical resources Acts as an escalation point and takes ownership to resolve client issues Creates, recommends and enforces best practice processes that enhance the services delivered to the client or to internal resources Monitors ticket activity to ensure that client issues are resolved expeditiously Monitors the overall performance of the team by utilizing tools such as CMS, alert team boards, daily status reports, etc. Monitors quality of tickets and calls Communicates "red hot" items to management Qualifications Bachelor's degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years’ experience in customer relationship management with experience in the AVAYA product line in a telecommunication environment or telecommunication organization Minimum of 10 years of supervisory experience Exceptional, definable leadership experience with proven results Demonstrated ability to lead complex project teams to deliver results Superior negotiation, coordination, and conflict resolution skills Strong analytical, interpersonal, and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in MS Office applications (Word, Excel, and PowerPoint) Excellent project management skills, facilitation skills, influencing and negotiation skills Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview The Operations Manager is responsible for supporting the governance and business operations of the C1 Services Organization. Includes oversight of Services Practices, Delivery, Finance, and Talent Management. Direct responsibility for governance, business planning and Practice Reporting. Works collaboratively with the Shared Services teams and the Sales teams to achieve C1 goals and objectives. Responsibilities Essential Functions Drives Services business operations including initiatives to govern professional services, managed services and practices, integration with regions, workforce planning, and productivity initiatives Develops and drives efficient governance process including financial and workforce performance, leading practice reviews with regional input, onboarding and contracting Drives operational performance in leadership team to ensuring effective budget setting and achievement including governance to monitor, track, and report on key initiatives. Leads governance of financial performance including initiatives to achieve operating plan Manages financial governance through the development and execution of the operating plan, sales and financial taxonomy, offering roadmap development, partner collaboration and communication process including approval of investments (workforce, assets, third party services) to ensure alignment to operating plan Collaborates with and support key C1 functions accomplish the role and ensure success of other key functions including, sales enablement, practice leaders, operations Exhibits leadership presence, natural team builder, mentorship and strategic thinking with execution bias Supports Services leadership in leading or facilitating initiatives to achieve business objectives (e.g., Portfolio business planning, Driving Forward, and other white space initiatives with Field and Services teams) Qualifications Required Qualifications 5+ years in Services, Operations and/or Business Operations Leadership Strong experience in designing and deploying metrics, KPIs and performance measures Experience in developing and implementing annual operational plans across portfolio and services teams Strong analytical capabilities Experience with services and infrastructure solutions (data center, cloud, enterprise networking, applications solutions and security) Strong presentation, oral and written communication skills Demonstrated success working in a team environment Desired/Preferred Qualifications Ability to work across diverse functions and organization Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview This position executes the daily cash functions for ConvergeOne including appl ication of payments to customer accounts and cash forecasting. Is the primary contact for the Comp any’s banking relationships. Has responsibility for developing, documenting, and improving processes to increase the effectiveness, accuracy, and effici ency of cash-related processes. This position works within the Finance team to ensure timely and accurate financial close for the period, quarter, or year. As sists with month- and year-end responsibilities including financial audits. Responsibilities Processes payment transactions in accordance with accounting guidelines and internal control policies; collaboration with field organization (MASRs/ NAMs) and AR specialists to ensure accurate payment application Open s and close s bank accounts as needed Integrate s cash application processes as acquisitions occur Makes adjustments for short payments by customer for items such as freight and/or sales tax not paid Informs AR Specialist of unapplied o ver payments and short payments Prepares monthly AR-related slides for senior management/Board of Directors (BOD) Performs daily reconciliations of all cash activity, bank accounts to General Ledger for all customer and non-customer payments Coordinates correct identification and placement of non-customer payment from various sources Additional Specific Duties And Responsibilities Performs various financial analytics related to cash projections, net debt, DSO, etc. Fulfills various internal and external requests related to AR activities Qualifications Required Qualifications 4-year college degree (Accounting or business-related field is preferred) or equivalent experience 3 or more years of general accounting experience Able to handle a fast-paced work environment with multiple demands, competing priorities and rapid change; responds with a sense of urgency and consistently meets deadlines Excellent verbal and written communication skills Strong computer skills including proficiency with MS Office Strong organizational skills and attention to detail Excellent customer service skills Professional demeanor and interpersonal effectiveness; able to collaborate cross-functionally with non-Finance teams Desired /Preferred Qualifications CPA certification preferred MBA preferred Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview The Solutions Consultant is responsible for designing Genesys solutions and overseeing the implementation of that design. The primary objective of this role is to understand customer objectives and requirements and design solutions that meet those objectives and requirements based on knowledge of the Customer and the Genesys platform. The Solution Consultant is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design, including detailed documentation, to meet those requirements in addition to consulting with customers on best practices. Responsibilities Essential Functions Provides design services on new and/or existing customer projects Performs audits of Client’s current contact center environment Conducts Discovery and Capability sessions with Clients and collaborates with them to understand their mission, environment, and brand Consults with Client regarding best practices and options within the proposed solution platform Assists Clients with design for the new system, including collecting and documenting information for users, workgroups, and call flow configuration Collaborates with the ConvergeOne Engineer prior to and during the Configuration phase Provides cutover/go-live support and assists in troubleshooting efforts Participates in Client and internal project meetings as related to designing, testing, and training phases; schedules meetings, creates agendas and presentations Consults with Client regarding agent scorecards and customer surveys Provides consulting on solution optimization and roadmaps to solve customer problems and achieve customer solution objectives. Assists and supports Project Managers in project planning and facilitating Client’s understanding of their project responsibilities, requirements, tasks, and action items Develops, updates, and maintains implementation deliverables, work products and other documentation Participates in internal projects that enhance the quality and/or efficiency of company implementation and/or support services Assumes Application Consultant role on projects as needed Prepares and conducts Quality Assurance Testing (QAT) and prepares Client for User Acceptance Testing (UAT) phase Coordinates the Training phase, to include training material development, scheduling of training sessions, and training room requirements Conducts Train the Trainer and/or End-User training, including client applications and voicemail Qualifications Required Qualifications Intermediate knowledge of contact center software solutions Intermediate understanding of contact center metrics Experience working in and/or designing a contact center Proficient in all Microsoft Office products, including Outlook, Word, Excel, PowerPoint, Visio, and SharePoint Desired/Preferred Qualifications 2-Year College degree in data networking or equivalent industry experience Interaction Center Certified Engineer (ICCE), Genesys Certified Associate (GCA), and/or Genesys Certified Professional (GCP), Interaction Dialer Certified Engineer (ICDE), Interaction Center Handler Developer (ICHD), Interaction Optimizer Certified Administrator (IOCA) certifications ACA, ACS, CCNA, CCNP, CCIE and other manufacturer certifications are desirable, but not required Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview The Business Analyst’s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Responsibilities Essential Functions Meets with executive leadership, decision makers, business owners, technical owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues Collaborates with project managers and project sponsors to determine project scope and vision Identifies project stakeholders and establish roles and responsibilities (process owners, change champions, etc.) Conducts interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods Develops and utilizes standard templates to accurately and concisely write requirement specifications Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team Develops prototypes of interfaces and attributes based on findings Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards Identifies and establishes scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions Works with stakeholders and project team to prioritize collected requirements Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team Develops and conducts peer reviews to ensure that requirement specifications are correctly interpreted Manages and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary Communicates changes, enhancements, and modifications – verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes Assists in conducting research on software and hardware products to justify recommendations and to support purchasing efforts Establishes practices and procedures that work towards the continuous improvement of the requirements process Provides guidance and/or instruction to junior staff members Qualifications Required Qualifications College diploma or university degree in software engineering, computer science, or business administration or equivalent work experience 5 or more years in business analyst experience (Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development) Ability to create systematic and consistent requirements specifications in both technical and user-friendly language 2 years direct experience in the creation of test scripts and the execution of testing such as Smoke, String, Unit, Load, System, QA, UAT, PIV, Regression or others Strong knowledge of testing best practices and methodologies Experience with testing web and desktop applications Proven data analysis, data verification, and problem-solving abilities Excellent PC skills and technical fluency Familiarity with software and database development and network architecture Experience with formal project management methodologies Exemplary attention to detail Desired/Preferred Qualifications Experience with core software applications, including MS CRM, Sharepoint, MS GP, SQL Server 2005 and above Experience in overseeing the design, development, testing and implementation of software solutions, systems, or products Experience importing data for use in report software, spreadsheets, graphs, and flow charts Experience creating project charters, process diagrams, functional specifications, report layouts, training materials, use cases, and system text scripts Excellent written and oral communication skills Excellent listening, presentation, and interpersonal skills Ability to communicate ideas in both technical and user-friendly language Able to prioritize and execute tasks in a high-pressure environment Ability to be self-motivating and work independently Experience working in a team-oriented, collaborative environment Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview A Technical Analyst (TA) responsible for Technical Documentation, preparing Architecture Standards, scheduling and running technical design sessions. The TA will ensure that the technical aspects of a project are well-documented, standardized, and communicated effectively. This role requires a good understanding of systems architecture, technical documentation best practices, and the ability to lead collaborative design sessions with cross-functional teams. Responsibilities Key Responsibilities: Technical Documentation: Create, maintain, and update comprehensive technical documentation, including system architectures, data flows, integration points, and technical specifications. Create internal process documentation showing the flow of tasks & responsibilities among the stakeholders. Ensure all documentation is clear, concise, and accessible to technical and non-technical stakeholders. Document the rationale behind key technical decisions, including trade-offs and impact assessments. Running Technical Design Sessions: Facilitate technical design sessions with internal and external stakeholders to ensure alignment between business needs and technical solutions. Guide teams through the design process, helping to identify potential issues, technical challenges, and optimization opportunities. Document decisions made during design sessions and communicate these to relevant teams. Architecture Standards: Collaborate with senior architects to define technical architecture standards, guidelines, and best practices for system architecture. Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Technology Support Analyst is responsible for Tier I and Tier II end users support within organization to include answering calls and tickets from end users with technical questions, providing expert support and troubleshooting of hardware and software. The Technology Support Analyst is also responsible for finding a resolution for end users in a professional, accurate and timely manner or gathering all the required information to be escalated to the appropriate teams. The Technology Support Analyst will work with the Imaging Specialist and perform physical inventory. Responsibilities Provides Tier II support, monitor, test, and troubleshoot hardware and software pertaining to the corporate laptop and desktop computers Creates, tests and develops current Workstation images for both Windows and Apple based products Performs physical inventory and prepares equipment for disposal Moves equipment from secure area to shipping location Uses ticketing system to track incidents and service requests and escalate issues Supports contact management, finance and incident management software Sets up end user hardware/software and user initialization Maintains data communications and connectivity for local, remotes office and virtual office users Performs Active Directory Moves/Adds/Changes Recommends and schedules workstation repairs and replacements Manages and maintains end user backup application Manages and maintains end user anti-virus application Works with vendors as necessary Provides strong customer service for internal IT teams as well as Business Partners Works closely with the Server and Networking teams Ensures successful deployment and upgrades of workstations Performs computer management and system administration activities Participates in Continuous Improvement initiatives to ensure process documentation remains relevant Performs all job functions in a positive, highly professional demeanor Installs new / rebuilds existing laptops and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Present a professional image as a representative of the company Works closely with the Workstation Imaging Specialist and IT Admin Coordinator to ensure hardware and software or in compliancy per our corporate standards Continues to perform the daily functions of a service desk employee when applicable Qualifications Must be able to work standing on feet for up to 4 hours per day Must be able to lift and carry 50 pounds 2 years’ Service Desk / Help Desk experience working in large corporate environments (minimum of 5,000 user environments) Four years work experience in IT related role supporting in-house and remote users Minimum of 3 years support / engineering experience with the following products; Windows 7 Enterprise Anti-Virus Enterprise Hard Drive Encryption SCCM Minimum of 4 years’ experience with VMware Image creation Policy Management Excellent customer service and phone etiquette Excellent PC hardware and software troubleshooting skills Strong analytical , interpersonal, and relationship building skills Strong sense of urgency and commitment to get the job done Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge of computer based information systems Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications: Two-year degree or certification in IT or related field. Support / engineering experience with the following products; Kaspersky Enterprise Anti-Virus Kaspersky Enterprise Hard Drive Encryption HP Connected Back-up Cloud Based Back-up SCCM Working knowledge of Networking protocols and firewall configuration Ability to communicate (orally and written) clearly and effectively in English Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Software Developer III plays an important role in the support and development of the Converge-One applications, supported by the IT team. The Software Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration and security best practices. Responsibilities Partners with the necessary teams to fully understand business scope and implement sustainable, cost effective solutions, adhering to the company’s strategic direction and standards Works with external and internal partners to ensure coding best practices and development principles are followed Works on internal development projects during code design, development, optimization, deployment and ongoing maintenance Partners with business liaisons and engineers to translate business requirements into technical requirements Creates process flowcharts, diagrams, and other related documentation Participates in the design process of new features and enhancements to existing software Maintains a broad and thorough understanding of current software development techniques, methodologies, tools, and technologies Proposes, implements feasible solutions or processes to improve the efficiency and effectiveness of applications Diagnoses and solves technical problems related to project implementation and ongoing maintenance Works independently or in a team situation to deliver on agreed upon timelines Analyzes end-user needs and designs, tests, and develops software to satisfy demand Demonstrates knowledge of test driven development as well as unit test and test harness designs. Writes code with a clear concept of object Oriented designs. Diagnoses issues, evaluates and recommends the best resolution plan and executing against that plan Provides database integrations/data migrations between applications Completes role specific training, certifications, or attend industry events as assigned by the manager on an annual basis Qualifications Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience 8 + years’ experience with Microsoft Development platform using .NET framework technology, Visual Studi.NET, VB.NET or C#, AOD.NET, ASP.NET 5 + years’ SQL Database administration SQL 2005 and SQL Reporting Services Excellent analytical and problem solving skills Strong verbal and written communication skills Desired/Preferred Qualifications Experience in Agile development Experience with Microsoft Dynamics CRM, GP, and SharePoint Demonstrated knowledge and experience of software engineering principles, methodologies, and procedures Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Summary The Manager, Software Release Management is responsible for managing a team of technical associates responsible for reporting and implementing software updates for managed service customers. This is accomplished by understanding and adhering to processes and procedures of the functional area to ensure timely and consistent results for the customer base. Responsibilities Essential Functions Coaches and develops technical resources Acts as an escalation point to resolve client issues Creates and enforces processes that enhance the services delivered to the client or to internal resources Monitors ticket activity to ensure that client issues are resolved expeditiously Monitors the overall performance of the team by utilizing performance metrics, Alert, KPI reports, etc. Monitors ticket hygiene and customer satisfaction Communicates "red hot" items to management Reviews and makes recommendations to enhance processes based on feedback of their team Oversees SRM program and ensure contractual requirements are met Additional Specific Duties And Responsibilities Leads onboarding tasks as required Collaborates with other functions like Incident Management, Change Management and Service transition teams to manage customer relationship Stays current on latest UC products and software versions to maintain offer competitiveness Participates in manager on-call rotation and provide afterhours support for team Facilitates and participates in knowledge transfers as required Participates and completes assigned training initiatives as determined by manager Delivers program efficiencies and cost containments Assists other managers in ticket escalations Qualifications Required Qualifications Bachelor's degree (Master’s preferred) in Computer Science, Information Technology, or Management; candidates may have a high school diploma with 5 years’ experience in customer relationship management, along with 5+ years of experience in the Avaya, Cisco, Microsoft, and/or VMware product line in a telecommunication environment/organization Exceptional, definable leadership experience with proven results Prior strong technical experience working in a technical role within a managed services organization Demonstrated ability to lead complex project teams to deliver results Superior negotiation, coordination, and conflict resolution skills Strong analytical, interpersonal, and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in Microsoft applications (Excel, OneDrive, PowerPoint, SharePoint, Teams, Word, etc.) Excellent project management skills, facilitation skills, influencing and negotiation skills Must be willing to work non-traditional hours including nights and weekends Ability to perform work for long periods of sedentary tasks Desired/Preferred Qualifications Industry level certifications a plus in Avaya, Cisco, ITIL, Microsoft, PMP, VMware, etc. Prior experience leading highly technical teams onshore/offshore in a 24x7 environment Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne’s maintenance and managed services customer base. The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group. This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco CCNA, and VMWare DCV). Responsibilities Essential Functions Manages assigned trouble incidents to resolution Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) to be able to systematically troubleshoot issues in a complex, enterprise level environment Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues Advises on escalations to manufacturers and resolution of those escalations to closure Develops knowledgebase articles and information to assist in best practices within areas of expertise Develops and performs “HowTo” training sessions for other engineers Provides solutions to a diverse range of complex problems Builds and maintains the corporate customer service relationship Provides leadership to client and the MSSC, and consistently exceed client expectations Manages positive customer satisfaction levels Qualifications Required Qualifications Bachelor’s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting the AVAYA product lines in a telecommunication environment or telecommunication organization 7+ years experience with advanced troubleshooting on one or more Enterprise level AVAYA communications products Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment Strong analytical, interpersonal and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in MS Office applications (Word, Excel, and PowerPoint) Desired/Preferred Qualifications VMWare DCV Comptia Linux+ AVAYA ACE (or equivalent) CCNA Voice Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Project Manager will be responsible for interfacing in complex projects with customers. This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements. Responsibilities Coordinates internal resources and third parties/vendors for the flawless execution of projects Ensures all projects are delivered on-time, within scope and within budget Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensures resource availability and allocation Develops a detailed project plan to monitor and track progress Manages changes to the project scope, project schedule and project costs using appropriate verification techniques Measures project performance using sanctioned tools and techniques Reports and escalates to management as needed Manages the relationship with the client and all stakeholders Performs risk management to minimize project risks Establishes and maintains relationships with third parties/vendors Identifies, tracks, and manages project issues Tracks project performance, specifically to analyze the successful completion of short and long-term goals Meets budgetary objectives and makes adjustments to project constraints based on financial analysis Manages, tracks, and reports on project billing milestone status and completion schedule Develops comprehensive project plans to be shared with clients as well as other staff members Uses and continually develops leadership skills Develops spreadsheets, diagrams and process maps to document needs Forecasts project revenue and ensures revenue commitments to the business are met Qualifications Required Qualifications 4-8 years of project management experience 2+ years of experience in a professional services environment Experience with Avaya, Cisco, Microsoft, or Genesys product lines Strong track record of delivering complex solutions with lots of cross team dependencies Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence Experience creating and maintaining project plans, issue logs, risk register, and status reports Strong technical aptitude, organization, analytical, and project management skills Experience working and communicating with Executive level management Excellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience Strong sense of accountability and ownership; understand your role and accept individual responsibility for seeing a task through to its completion (end-to-end), understand when and how to escalate, take appropriate risk (avoid unnecessary risk) and understand impact of decisions Ability and willingness to adapt to change and work in a fast paced environment Desired/Preferred Qualifications Ability and willingness to adapt to change and work in a fast paced environment PMP, Six Sigma Green Belt (ASQ), CBAP Experience with Continuous Improvement Initiatives Data analysis and BI skills Experience with Microsoft SharePoint and/or SmartSheets BS/BA degree in business, project management, MIS, computer science, or related field Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Summary The Senior Manager , IT Application Development ( Sr. Manager , IT App Dev ) is a senior role reporting into the Director o f IT . Sr. Manager , IT App Dev drives , and provides work direction to Software Developers , in design ing and build ing Frontend (UX/UI), Backend ( server-side Integration/Processing) , Automation (bots and Intelligent Virtual Assistants), Data Services , and/or Integration Platform as a Service ConvergeOne (C1) soft ware . Sr. Manager , IT App Dev identifies/confirms and prioritizes requirements, drives the technical design, and manages a team of C1 developers and contractors in the coding and Continuous I ntegration/Continuous Delivery (CI/CD) of C1 software. Sr. Manager , IT App Dev will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings. Responsibilities Essential Functions D esign s and develop s software incorporating leading-edge concepts for C1 software products of new f eatures for assigned IT CORE products per the product roadmap(s) and continuous requirements definition Design s and develop s custom features for IT CORE products Wor k s with other C1 IT teams , implementation c utover and support for new IT CORE products, features, and customizations P rovide Tier 2/ 3/4 Day2 services including troubleshooting, diagnosis, and bug fixes for assigned IT CORE software products Manage s /provide s work direction for the software development team including Software Developers, Senior Software Developers, c ontractors, and others carrying out tasks associated with the above Essential Functions building, testing and cutting-over new products, features, and customizations for the assigned IT CORE products Assemble s requirements for new features for the product roadmap for assigned IT CORE products where t hese requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation Update s and maintain s IT CORE product technical documentation and code repositories P articipate s in the support of the presales process for assigned IT CORE products Additional Specific Duties And Responsibilities Stay s current on evolving programming languages and development methodologies Evaluate s and s cope s application development initiatives Provide s technical guidance and input for assigned IT CORE products Qualifications Required Qualifications Minimum BSEE/CS or equivalent mix of education and experience 1 5 + Years’ Experience and In-Depth Knowledge with Telephony and Customer Experience Management (CX) technologies and Application Development 10+ Years’ Experience and In-Depth Knowledge of Lean/Agil e Development Methodologies, and PLM Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc. Hands-on knowledge of current generation programming languages such as Node.js, Angular JS, Python, Full-stack Java, and services such as GitHub Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors’ platforms Ability to design, develop, test, and troubleshoot the solution for proof s of concepts on latest technologies. Desired /Preferred Qualifications Hands-on experience with development languages Deep technical understanding of Application Programming Inte rfaces , enterprise application software T echnical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes Experience with “Big Data” analytics platforms C1 Benefits Additional Information 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Network Engineer II’ s role is to ensure the stability and integrity of data and voice networks. This is achieved by planning, designing, and implementing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required. Responsibilities Designs and deploys company LANs, WANs including routers, switches, firewalls, VPN concentrators, wireless, and other hardware Configures networks to ensure efficient and reliable operation for fulfilling business objectives and processes. Monitors network performance and troubleshoot problem areas as needed Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records Monitors ticketing queue, responds to incidents in a timely manner, documents solution Ensures network connectivity of all servers, workstation s, and other network appliances Develops, implements , and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry Manages all network security solutions in accordance to industry best practices Provides guidance to junior members of the team Participates in after hours, on-call rotation as needed Notifies end users of planned network outages / maintenance, work with providers to understand impact and timeline of provider outages Provides backup coverage for other functions including systems administration, virtualization, storage, and telephony Qualifications Required Qualifications BS/BAs degree in IT or related field (Industry experience may b e considered in lieu of degree) At least 5 years of experience in si milar role Network focused industry certifications Certifications in Juniper, Ci sco, Microsoft, or equivalent Proven experience with network capacity planning, network security principles, and general ne twork management best practices Network monitoring tools such as Solarwinds , Paessler , or Splunk Disaster Recovery planning/testing Expert level knowledge of Layer 2 and Layer 3 devices High-level knowledge of QoS , MPLS, Ethernet, VLAN’s, routing protocols Previous experience supporting a multi-site, interconnected network environment with 500+ employees Excellent hard ware troubleshooting experience Strong interpersonal, written , and oral communication skills Ability to present ideas in user-friendly language Highly self-motivated and directed , with keen attention to detail Proven analytical and proble m-solving abilities Able to effectively prioritize tasks in a high-pressure environment Stro ng customer service orientation Experience working in a team-orie nted, collaborative environment Desired /Preferred Qualifications Technical certifications are preferred, s pecifics are dependent on team placement Unified Communications/VoIP/SIP experience Juniper Networks / Extreme experience Aruba / Meru Wireless experience Previous Avaya experience Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Application Support Analyst's role is to deliver effective and efficient support to ConvergeOne internal end users in their use of multiple enterprise business applications to fulfill business objectives . This includes troubleshooting applications and software for all internal customers, such as sales, finance, operations, admin teams, and other business units. Supported applications include Microsoft GP, Microsoft CRM, Alert.Net, Connectwise , SharePoint, and reporting applications. The Application Support Analyst is also responsible for identifying common issues and recommending appropriate solutions. This role is also responsible for communication/coordination with the IT Service Desk on new application functionality and training. Responsibilities Field s incoming problem tickets escalated by the end user Service Desk to resolve business application issues, onboard/offboard users, provide access, and perform other application tasks in support of end users Work s with the Service Desk Team to respond to requests from business users. Creatively resolve issues, answer questions & clarify business processes, design and develop enhancements, troubleshoot and fix bugs Prioritize s , schedule s , and administer s all instances where enhancements and defect resolution are required Record s , track s , and document s the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Ensure s proper categorization of ticket types, severities, resolutions, and root c auses in the ticketing system Communicate s common application issues and proposed solutions to key stakeholders, including management, development teams, end users, and unit leaders Test s fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Identifies and learn s appropriate software applications used and supported by the organization Create s and deploy s feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes Documents resolution procedures for common issues in “knowledge base” articles, trains Service Desk staff to use the procedures for resolving user issues, thereby reducing the flow of tickets to the Tier 2 support team Works proactively with Application System Administrators to identify and learn additional application related activities, thereby freeing up time for the Application Administrators to focus on higher complexity activities Evaluate s documented resolutions and analyze trends for ways to prevent future problems Work s with company’s software suppliers for prompt rectification of any problems or emergencies Contribute s to system testing and user acceptance testing phase of development by evaluating new functionality Assists with regression testing of business application access and functionality in support of projects Qualifications Bachelor's degree in IT or equivalent experience is required 4 or more years experience i n application support Proficient in Microsoft CRM, Mic rosoft GP , Connectwise , and Sharepoint is strongly preferred Proficient in Microsoft Office is required Excellent verbal and written c ommunications skills are a must Familiar with standard concepts, practices, and procedures related to business applications support Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Cloud Virtualization Engineer is responsible for the day-to-day provisioning, installation/configuration, operation, and maintenance of the virtual infrastructure. The Cloud Virtualization Engineering role requires someone who is skilled in continuous delivery, cloud services, process development and automation. This role collaborates closely with cross-functional teams in operating and innovating the Cloud platform architecture and applications, and is a key participant who drives operating and service excellence supporting internal/external stakeholders and partners. The Cloud Virtualization Engineer will be experienced in supporting multi-vendor virtualization technologies and server hardware environments. The Cloud Virtualization Engineer must display the ability to work in a large scale, fast paced, and cross-functional team environment. Responsibilities Performs system administration of the virtual infrastructure including VMware, Avaya, Cisco, and other technologies Provides Tier III support for the virtual infrastructure by investigating and troubleshooting incidents and issues to resolution and providing well documented status updates Provides day to day support for the virtual infrastructure including new system delivery, preventative maintenance, and proactive availability Monitors and reports performance and capacity Manages and ensures that ticket queues are being properly addressed in the time outlined by SLA’s Participates in establishing and maintaining policies and procedures Adheres to Change Management, and Incident Management policies Participates in 24 x 7 On-Call rotation as scheduled Additional Responsibilities: Supports customer escalations as needed Provides remote cutover support Performs environmental audits as required Communicates and coordinates technical activities Participates in system upgrades, and operational troublesh ooting Qualifications Four year college degree in Information Systems/Technology, Computer Science, Computer Engineering, or a related field or equivalent education and experience Experience of VMWare administration At least 2 years in a technical role in a large enterprise environment Excellent customer service skills Have interpersonal skills to deal effectively with all business contacts Professional appearance and demeanor Desired/Preferred Qualifications: At least 2 years’ experience of VMware vSphere administration Passion for service and delivery excellence Process optimization, excellence and automation Recognized industry expertise across services and offerings Track record of delivering lights out data center operations for cloud services Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Network Engineer III position provides IT infrastru cture engineering for Network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco solutions. Responsibilities Deploys, migrates, and documents post-sales engagement with customers based on ConvergeOne best practices Collaborates with world class network integrator s Assists in the delivery of support and services to customer’s expectations as proposed Participates in the design, implementation and administration of Cisco infrastructure and related solutions Troubleshoots high end issues with networking, security and wireless infrastructures Assists in determining specific customer network requirements Assists in developing specific network, security and wireless solutions Assists in developing detailed implementation plans Conducts architecture chalk talks and design concepts Facilitates and conducts product demonstrations, webinars and presentations to customers Qualifications Required Qualifications Must have extensive knowledge of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures Expert knowledge of Cisco Routers (ISR GEN1/2), Switches (including NEXUS and Cata lyst Line), Security Appliance is a strong plus (ASA, ISE, IPS, Prime MARS, NAC). Expert knowledge of WAN Circuits, MPLS, EIGRP, OSPF, BGP, RIP, FR/ATM, ACLs, TCP/IP, IPX Extensive experience designing, implementing, and troubleshooting VLANs using CISCO equipment, to include intimate knowledge of Spanning Tree Protocol, VLAN Trunking Protocol, inter-VLAN routing, IPV6 and trunking with ISL and 802.1q Strong knowledge of VPN IPSec /SSL solutions and hands-on deployment experience Knowledge of Load Balancing for Web systems and e-commerce uses In-depth k nowledge of Cisco IOS, NXOS and other technical configurations Experience with monitoring, alerting and management tools such as: Ethereal, Solarwinds , Orion Network Monitor, hp OpenView Hands on experience with wired/wireless ISE deployments, ASA, Firepower, AMP, Prime Infrastructure, Security posture assessment, and Security Policy generation is a strong plus Nexus experience: 9K, 7K, 5K, 2K, 1K Cisco Experience (4507s-vss, 3750s, 2960s, MPLS, VPLS, PSTN, LAN Strong customer facing skills Ability to work under pressure Experience with F5 a plus Cisco Certified Systems Engineer (CCIE) in any discipline Desired /Preferred Qualifications Cisco Certified Systems Engineer (CCIE) 10+ years hands on experience in WAN/LAN technologies Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed. Responsibilities Essential Functions Works under the direction and technical oversight of a Senior Application Administrator to administer software applications including setup and configuration of new application functionality and users Works with the Applications Support Team to troubleshoot and resolve application issues for business users Performs routine maintenance practices related to application/system administration Follows defined SDLC and change management process as applicable to application configuration activity Collaborates as part of cross-functional teams with other IT team members following the Agile Scrum methodology Contributes to test definition and testing of new functionality including regression testing Estimates and completes work in accordance with project timelines and milestones using appropriate tools Qualifications Required Qualifications Bachelor's degree in IT or related field is preferred, Associates degree is required Prior experience of application system administration strongly preferred Working knowledge of one or more of the following applications (preferred) or other comparable applications: Connectwise (PSA), Microsoft CRM (CRM), Ivanti (ITSM) Working knowledge of how the applications are used by business groups Proficient in Microsoft Office is required Excellent verbal and written communications skills are a must Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Summary: C1’s Product Marketing team is looking for a Product Marketing Manager to help drive C1’s Enterprise AI narrative and GTM initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support for C1 UC products as well as strategic partner portfolio products, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in C1 and will work closely with senior leaders in sales strategy, marketing, and operations Responsibilities Essential Functions: Own the C1 Enterprise AI story and effectively communicate it to key stakeholders, including C1 sellers, partners, analysts, customers and prospects. Be the C1 Enterprise AI subject matter expert to our sellers and our buyers. Drive pipeline for C1’s entire Enterprise AI product portfolio, including C1 Elly, in line with the company’s overall pipeline and growth objectives. Develop and execute go-to-market strategies for C1 Enterprise AI products, including strategic partner portfolio products. Execute the launches of new products and releases of existing products, while collaborating in managing the cross-functional implementation of the plan. Craft compelling and differentiated product positioning and messaging that resonates with our target audience, highlighting key value propositions and competitive advantages. Conduct market research to understand customer needs, industry trends, and competitive landscapes, leveraging insights to inform product positioning and identify market opportunities. Collaborate with the content, brand, and customer marketing teams to create engaging and impactful collateral, including product guides, whitepapers, case studies, and website content. Work closely with the sales enablement team to develop tools and resources that enhance the ability of C1 sellers to effectively communicate product value, including sales presentations, battle cards, and training materials. Qualifications Bachelor's degree in Marketing, Business, or a related field or equivalent experience 2-3 years of relevant experience in product management or product marketing managing enterprise AI products Demonstrated success in developing and executing go-to-market strategies. Proven experience in product marketing within the B2B SaaS space. Strong analytical skills with the ability to translate data into actionable insights. Exceptional written and verbal communication skills. Experience collaborating with cross-functional teams, including sales and product management. Creative thinking and a passion for technology and innovation Show more Show less

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview An Enterprise Architect (EA) focuses on the big picture, creating technology strategies that enhance connectivity and human experiences across the entire organization. An Enterprise Architect is the technical lead for the customer that transcends the Account Executive and is the primary technical contact for the customer. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Enterprise Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Also, this position can explain, position, and justify costs related to ConvergeOne’s solutions. Responsibilities Essential Functions Develops and advises on enterprise architecture models Aligns technology initiatives with business objectives/experiences Advises on technology trends and innovations Validates solution discovery requirements and aligns them to customer outcomes/experience Presents C1’s entire portfolio and C1 (ConvergeOne) “Human Experience” story Collaborates closely with key customers and maintains key technical relationships with customers Collaborates closely with Account Executives, forming synergistic partnerships that ensures a unified approach to customer needs, from solution crafting to account management Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers) Oversees and responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (pre-Sales, Post-sales, and Managed Services) and ensure C1 success Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives Remains connected to assigned customers, including between projects Additional Specific Duties And Responsibilities Accustomed to working in virtual office environment Qualifications Required Qualifications Extensive experience in enterprise-level projects Strong strategic thinking and leadership skills Ability to relate to customers’ needs and showing understanding and insight Ability to function as trusted advisor and build long-lasting trustworthy relationships with customers Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed) Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design Ability to work independently with minimal direction providing accurate solution architecture for clients Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology Excellent written and verbal communication and presentation skills to convey complex technical details in a manner understandable to non-technical stakeholders; excellent relationship and collaborations skills Competency in negotiating with vendors, team members, and stakeholders to reach optimal outcomes Ability to adapt to new challenges and technologies; staying updated with industry trends Ability in prioritizing tasks and projects to meet deadlines without compromising quality Ability to identify and assess technical risks and create mitigation strategies Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently Certifications or equivalent experience in area of focus Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less