Technical Support Lead

About the Team:

The technology team at Delhivery is seeking a Technical Lead in Production Support & Integration (PSI) team. The role is inherently cross-functional which involves working closely with Clients, , business development, engineering, design, and customer service teams to define and design the next evolution of Delhivery transportation and provide support to all applications stakeholders.

A successful candidate will be highly analytical, resourceful, goal-driven, team-oriented, and have an ability to marry technological competence with an in-depth understanding of ground operations to drive customer experience, lower costs and higher service levels. He/ She will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

As Technical Lead in the team, you will be responsible for driving automation and optimization across Delhivery’s package pickup and package delivery processes across the country. To do this, you must be able to balance operational depth along with having a firm grasp over the business and technical aspects of our overall transportation business. You must be having good technical skills with understanding of data structures and able to contribute in design & development of the features in Delhivery.

What You’ll Do:

• First level on investigation of any issue (client issues, data requests, JIRA support issues).
• Managing and updating different scripts as per daily basis process.
• Generates reports based on client (Internal/External) request.
• Providing support to clients (Internal/External) on call/emails directly and providing resolution and steps.
• RCA of recurring issues and automate manual tasks.
• Coordination for system and software releases with development team and manage the gaps Implantation or risk assessment.
• Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.
• Work closely with all level of operations.
• Should have knowledge of Agile Methodology and follow the sprint cycle for reporting requests.
• Should be team player and should have thinking long term value.

Required Skills:

• Good experience and hand on experience of Python ,Django, AWS Lambda,Kinesis/Kafka Stream
• Good to have documentation skills on any platform like G-Doc/confluence etc.
• Good understanding of Data Structures & Algorithms
• Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer terms