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Home
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Jobs in Indore
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ClearTrail Technologies
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Technical Support Lead

Technical Support Lead

ClearTrail Technologies

12 years

0 Lacs

Indore Madhya Pradesh India

Posted:2 days ago| Platform:

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Skills Required

support technology linux management coordination drive resolve development patching server documentation scripting monitoring nagios zabbix itil escalation deployment communication certifications networking aws azure gcp automation python ansible

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Technical Operations Lead

Location:

Experience:

Shift:

Qualification:

Job Summary:

Technical Operations Lead

Key Responsibilities:

Lead and mentor a team of 10+ technical operations engineers.
Guide the team in handling critical situations and high-severity incidents.
Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
Handle customer escalations and coordinate with internal stakeholders for timely resolution.
Escalate critical issues through the appropriate hierarchical channels.
Collaborate with cross-functional teams including development, QA, and infrastructure.
Monitor systems using industry-standard tools and respond to alerts proactively.
Guide the team in performing production deployments, patching, and release management.
Maintain and troubleshoot On-premise server infrastructure.
Ensure adherence to operational processes and documentation standards.
Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications:

8–12 years of experience in technical operations or system administration.
Proven experience in leading and managing technical teams.
Strong
Linux
administration skills (command-line, scripting, troubleshooting).
Solid understanding of
networking
fundamentals (beyond basic level).
Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
Experience in incident management and root cause analysis.
Familiarity with ITIL processes and escalation management.
Experience in production deployment and release management.
Working knowledge of
Hadoop
and distributed systems.
Basic knowledge of
Docker
and
Ansible
.
Excellent communication and coordination skills.
Ability to work under pressure in a fast-paced environment.

Preferred Qualifications:

Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
Experience with cloud platforms (AWS, Azure, GCP) is a plus.
Automation/scripting experience (Shell, Python, Ansible) is an advantage.

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