Company Description Americana Restaurants is the largest restaurant operator in the MENA region and Kazakhstan, proudly managing iconic global brands such as KFC, Pizza Hut, Hardee’s, Krispy Kreme, and TGI Fridays, alongside proprietary brands like Wimpy and Chicken Tikka. For nearly fifty years, Americana has excelled in delivering diverse dining experiences, spanning popular food categories from QSR and casual dining to indulgence and coffee. The company leverages the worldwide appeal and customer trust of its brands, focusing on customer satisfaction and employing digital measures to enhance operational efficiency and customer experience. Role Description We are seeking a Sr. Associate CRM for a full-time, on-site role located in Sahibzada Ajit Singh Nagar. The Sr. Associate CRM will be responsible for managing customer relationship management strategies and systems, developing CRM campaigns, analyzing customer data, and creating reports to support marketing efforts. Day-to-day tasks include maintaining customer databases, implementing CRM software, collaborating with various departments to enhance customer experience, and continuously improving CRM processes to drive customer loyalty and engagement. Qualifications Proficiency in CRM software, data analysis, and reporting tools Experience in managing CRM strategies, campaign development, and customer data management Strong communication and collaboration skills to work effectively with cross-functional teams Proven ability to enhance customer experience and drive customer loyalty Excellent organizational and time-management skills Bachelor’s degree in Marketing, Business Administration, or related field Experience in the restaurant or hospitality industry is a plus Show more Show less

About Americana Restaurants International PLC: Americana Restaurants International PLC is a pioneering force in the MENA region and Kazakhstan's out-of-home dining industry and ranks among the world's leading operators of Quick Service Restaurants (QSR) and casual dining establishments. With an extensive portfolio of iconic global brands and a dominant regional presence, we have consistently driven growth and innovation for over half a century. Our expansive network of 2,500 restaurants spans 12 markets throughout the Middle East, North Africa, and Kazakhstan, from Kazakhstan in the east to Morocco in the west. Leveraging unparalleled local knowledge and capabilities, we are key players in our core markets with significant potential for further growth. franchisee for some of the world’s most prominent brands in fast food and casual dining; including KFC, Pizza Hut, Hardee’s, Krispy Kreme, Wimpy, Costa Coffee, and TGI Friday’s; to name a few. Our dedicated team of over 40,000 talented employees strives to create memorable moments through exceptional food, superior service, and outstanding experiences. For More details https://www.americanarestaurants.com Experience: 10+ years Strong proficiency with PostgreSQL, Database Performance Tuning, Optimization, and Troubleshooting, Database Security Principles and best practices, Database backup and recovery procedures, Database Clustering and Replication technologies, Database Automation and Scripting ,Full stack web development using Java technologies, Relevant certifications (e.g., Microsoft Certified: Azure Database Administrator Associate, Oracle Certified Professional), Cloud-based database services (e.g., Azure PostgreSQL Databases), NoSQL databases (e.g., MongoDB, Cassandra), Familiarity with DevOps practices and tools. Show more Show less

Job Purpose: To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Teams, Sales, Profit, Customer and Restaurant Excellence. Key Responsibility Areas: Planning & Organizing • Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team. • Sets with the RMs the monthly restaurant business plan and review monthly. Sales and Financial Excellence • Ensures complete and timely execution of corporate & local marketing programs. • Monitor competitors’ activities and coordinate with operation and marketing managers to keep ahead of competition. • Keep his RGMs informed of any competitive activity. • Support the implementation of the marketing plan. • Support new products launch. • Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately. • Analyze the operations / P&L to determine deviation from standards and coach the concerned RGM to take corrective measures. • Monitors the operations effectiveness through the Pace Setter. • Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets. • Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager • Approves operating expenditures with guidelines for other controllable and inventory. • Ensures that required audits and controls are in place. Restaurant Excellence • Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions. • Works with RMs to develop R&R plan and lead the R&R activities in his area. • Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback & support. • Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned. • Ensure understanding and awareness of safe & security procedures. • Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products. • Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time. • Follow up on the periodic maintenance schedule. • Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action. • Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas. • Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness. • Coaches and models team involvement in problem solving to improve customer satisfaction. • Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager. • Ensure best practices are shared. Teamwork • Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager. • Provides input in training needs and training effectiveness. • Identifies & develops HIPO’s. • Enforce and support all training & development plans for all staff under his/her supervision. • Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance. • Ensure that restaurant teams understand & apply the safety procedures. • Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints. • Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning. Education & Experience: • Bachelor’s Degree. • Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/quick.

Job Purpose: To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Teams, Sales, Profit, Customer and Restaurant Excellence. Key Responsibility Areas: Planning & Organizing • Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team. • Sets with the RMs the monthly restaurant business plan and review monthly. Sales and Financial Excellence • Ensures complete and timely execution of corporate & local marketing programs. • Monitor competitors’ activities and coordinate with operation and marketing managers to keep ahead of competition. • Keep his RGMs informed of any competitive activity. • Support the implementation of the marketing plan. • Support new products launch. • Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately. • Analyze the operations / P&L to determine deviation from standards and coach the concerned RGM to take corrective measures. • Monitors the operations effectiveness through the Pace Setter. • Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets. • Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager • Approves operating expenditures with guidelines for other controllable and inventory. • Ensures that required audits and controls are in place. Restaurant Excellence • Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions. • Works with RMs to develop R&R plan and lead the R&R activities in his area. • Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback & support. • Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned. • Ensure understanding and awareness of safe & security procedures. • Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products. • Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time. • Follow up on the periodic maintenance schedule. • Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action. • Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas. • Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness. • Coaches and models team involvement in problem solving to improve customer satisfaction. • Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager. • Ensure best practices are shared. Teamwork • Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager. • Provides input in training needs and training effectiveness. • Identifies & develops HIPO’s. • Enforce and support all training & development plans for all staff under his/her supervision. • Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance. • Ensure that restaurant teams understand & apply the safety procedures. • Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints. • Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning. Education & Experience: • Bachelor’s Degree. • Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/quick.

Job Purpose: To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Teams, Sales, Profit, Customer and Restaurant Excellence. Key Responsibility Areas: Planning & Organizing • Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team. • Sets with the RMs the monthly restaurant business plan and review monthly. Sales and Financial Excellence • Ensures complete and timely execution of corporate & local marketing programs. • Monitor competitors’ activities and coordinate with operation and marketing managers to keep ahead of competition. • Keep his RGMs informed of any competitive activity. • Support the implementation of the marketing plan. • Support new products launch. • Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately. • Analyze the operations / P&L to determine deviation from standards and coach the concerned RGM to take corrective measures. • Monitors the operations effectiveness through the Pace Setter. • Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets. • Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager • Approves operating expenditures with guidelines for other controllable and inventory. • Ensures that required audits and controls are in place. Restaurant Excellence • Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions. • Works with RMs to develop R&R plan and lead the R&R activities in his area. • Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback & support. • Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned. • Ensure understanding and awareness of safe & security procedures. • Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products. • Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time. • Follow up on the periodic maintenance schedule. • Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action. • Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas. • Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness. • Coaches and models team involvement in problem solving to improve customer satisfaction. • Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager. • Ensure best practices are shared. Teamwork • Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager. • Provides input in training needs and training effectiveness. • Identifies & develops HIPO’s. • Enforce and support all training & development plans for all staff under his/her supervision. • Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance. • Ensure that restaurant teams understand & apply the safety procedures. • Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints. • Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning. Education & Experience: • Bachelor’s Degree. • Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/quick.