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Technical Support Engineer

Technical Support Engineer

ABB

4 years

0 Lacs

bengaluru karnataka india

Posted:5 hours ago| Platform:

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Skills Required

support abb reports electrical power reporting development maintenance salesforce crm management communication test engineering grid code compliance pscad security service software drive

Work Mode

Remote

Job Type

Full Time

Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:Technical Support ManagerWorking in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.

Your Responsibilities

Technical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support line
Leading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R&D, Quality etc.) build a resolution team according to severity, complexity, and urgency
Lead and support with type test activities, component specifications, life cycle solutions and product engineering etc.
Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin)

Your background

Bachelor or master’s in electrical engineering
Minimum 4 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is preferred)
Fluency in English, any other languages are an asset
Intrinsic attitude to drive innovation and improvement
Proven organizational skills with the ability to handle multiple projects simultaneously
High sense of responsibility and commitment
High degree of intercultural awareness

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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Electrical Equipment, Robotics, Automation

Zurich

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Technical Support Engineer