L2 Support for our Healthcare products. Responsibilities debug issues, answer client queries on product, Monitor and Suport product availability Qualifications 2+ years of L2 Support experience. Experince using tools like SOAP UI, Postman etc for testing APIS, etc. Basic knowledge of Linux, SQL, shell scripts. Eager to learn new products. Open to supporting in US Timezone. Excellent verbal and written communication skills Show more Show less
Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration · Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email, On Call, etc… (Preferably Technical Support Process - Healthcare). · Should have ability to look into logs, monitor services running and able to identify problem areas. Proper Training and documentation for the same will be provided before assigning to the actual work. · Diagnosis & resolving application issues · Candidate should have experienced of Linux OS, UNIX. All the servers are in AWS. · Provides remote assistance for resolving app issues · Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. · Should have excellent written and verbal communication skills. · Good team player, flexible and entrepreneurial. · Quick learner and open to learn new things. This is one of unique kind of L1 and L2 support. All the trainings will be provided by experts but candidate should be enthusiastic and eager to learn new things. · Flexible to work in night shifts. · US-based healthcare IT consulting and support · This role reports to senior managers and the candidate may be groomed up for a BA or Product manager role going forward wherein he will provide the requirements to developers. The person needs to coordinate between customer and developers and drive the problem resolution. Identify and Handle customer technical issues and recommend solutions and/or provide workarounds Ability to identify/monitor server load/performance problems Ability to grep the server logs and track the messages and exceptions Sound knowledge of Linux and MySQL. Java with Web Service knowledge is added advantage Willing to work in US time zone. Typically the work starts in the afternoon and continues till 2 AM. In future it may extend to full night support. Attend Client Testing sessions and support / help the client in any issues they have. Understanding of Healthcare systems and domain knowledge is a big plus Candidates will get an opportunity to build skills in various technologies and domains.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 2+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills
About the Role: We are seeking an experienced AWS Cloud and Support Engineer to manage, optimize and support our production infrastructure. The ideal candidate will be responsible for provisioning, automating, monitoring, and maintaining AWS cloud services and should be able to support applications running on it across multiple environments. This role requires strong technical expertise, attention to detail, and a commitment to maintaining high availability, security, and performance standards. The candidate should work collaboratively with remote teams Key Responsibilities: Provision, administer, automate, monitor, and manage AWS cloud services in across multiple accounts and environments. Provide application and infrastructure support. Monitor application logs, troubleshoot incidents, identify root causes, and implement permanent fixes Manage and automate system patches, upgrades, and updates on Linux and database servers Continuously monitor cloud security posture to detect vulnerabilities and maintain compliance with security standards / frameworks Apply the AWS Well-Architected Framework to ensure operational excellence, reliability, performance efficiency, cost optimization, and security. Handle user provisioning and access management for cloud services. Implement and maintain security best practices and compliance with frameworks such as NIST, ISO, and HIPAA. Continuously optimize cloud costs by monitoring and managing AWS resources effectively. Design and implement highly available and scalable architectures for enterprise, web, and mobile applications. Develop automation scripts and tools to streamline operations and improve efficiency. Perform application deployments using CI/CD pipelines and ensure smooth rollouts and rollback procedures. Collaborate with cross-functional teams to support development and deployment pipelines. Required Skills & Qualifications: 2+ years of hands-on experience managing AWS infrastructure and services. Strong expertise in Linux administration, cloud security, networking, and storage technologies. Proficient in core AWS services, including: EC2, VPC, IAM, S3, CloudWatch, RDS, WAF, ELB, Route 53, Lambda, and Auto Scaling. Proven ability to troubleshoot production issues and ensure system reliability. Self-motivated and able to work independently as well as collaboratively in a team environment. Strong problem-solving, analytical, and communication skills. AWS Certification (e.g., AWS Certified Solutions Architect, SysOps Administrator, or DevOps Engineer) is preferred. Familiarity with Programming languages such as Java, Node JS, Angular, SQL Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, etc). Familiarity with the AWS Well-Architected Framework is a strong advantage. Familiarity with GCP or Microsoft Azure is a plus.