Technical Support Engineer

Role: L1.5 Technical Support Engineer

Experience: Min 1 year (relevant work experience in technical/customer support industry)

Work Location: HP Inc CCCB (KTP/ECP)

Employment Type: Contract (as applicable)

Shift timings: Based on the market aligned (should be flexible for rotational shift)

Role Overview:

L.5 Technical Support Engineers are responsible for providing high-quality support to HP customers by resolving technical queries related to HP products, including laptops, desktops, printers, and associated software. This role demands a balance of technical troubleshooting ability and customer service excellence.

Required Skills & Qualifications:

• Graduate in any discipline (Preferably BCA, BSc Computer Science or BTech)• Minimum 1 year of experience in technical/customer support industry• Strong knowledge of Computer hardware components, Windows OS, MS Office, and common software tools.• Familiarity with network printers, LAN configurations, and IP settings.• Basic understanding of networking concepts (LAN/WAN, IP, DNS).• Good communication and problem-solving skills. Fluency in Hindi must if hired for India team.• Ability to work indepen

Job Type: Full-time

Pay: ₹275,000.00 - ₹520,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person