Technical Support Analyst

Job Description

Job Summary: We are seeking a Technical Support Analyst with strong domain knowledge in the banking and financial services sector . This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction. Key Responsibilities: Provide first-line technical support to clients using Coligo’s core banking solutions. Troubleshoot application, API, and database-related issues. Resolve incidents efficiently while ensuring minimal disruption to client operations. Act as a domain expert to understand client issues in a business context. Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues. Maintain and update knowledge base articles and technical documentation. Conduct client training and workshops as needed. Assist in system deployment, configuration, and release management (both onsite and offsite) Required Skills & Domain Expertise: Strong understanding of BFSI domain (Banking, Financial Services & Insurance) processes and workflows. Familiarity with core banking operations like loan origination, customer onboarding, transaction management, and compliance. Proficient in handling APIs, SQL databases (MySQL preferred), and log debugging. Exposure to fintech applications and support environments. Excellent communication skills for client interaction and internal coordination. Problem-solving mindset with the ability to handle pressure and multitask. Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 1–3 years of experience in technical support with exposure to BFSI or fintech platforms. Knowledge of mobile app support (Flutter) or web platforms is a plus. What We Offer: Opportunity to be part of a product-driven fintech scale-up. A collaborative and flexible work environment. Exposure to modern tech stacks and client-facing responsibilities. Show more Show less